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Decision Matrix: Selecting a Unified Communications Vendor(Competitor Focus)


Description: The Unified Communications Decision Matrix outlines the competitive dynamics within the UC market and guides IT decision makers to select a vendor based on its product strength, reputation among customers, and impact in the market. Datamonitor provides a holistic view of vendor capabilities and recommends those you should explore, consider and, most importantly, shortlist.

Scope


- Provides an overview of the most important trends affecting the UC market and influencing its competitive dynamics.

- Delivers a comprehensive comparison of vendors market impact, products, and end-user sentiment.

- Presents a detailed view of each vendors strengths and weaknesses, and provides advice on the suitability of their offering.

- UC vendors profiled include: Alcatel-Lucent, Avaya, Cisco, Interactive Intelligence, Nortel, ShoreTel, Siemens Enterprise Communications, TeleWare.


Highlights of this title

Undoubtedly 2008 was a tumultuous year for the UC market. There were significant changes both to the competitive landscape and to the products and services offered by vendors. It is expected that 2009 will continue to see significant evolution in the market, particularly in regards to the positioning of vendors and their products.

Datamonitor believes that closer integration between collaboration suites and enterprise applications will be an interesting trend to watch in 2009. Beyond basic integration to create a unified inbox for email, sales leads and sign-off processes, there is tremendous scope for using collaboration tools to manage unstructured business processes.

Datamonitor expects consolidation to dominate the competitive landscape. However, it is not impossible that one of the large enterprise technology vendors will diversify its offering and acquire expertise and market share in the telecommunications industry.

Key reasons to purchase this title


- Gain detailed knowledge of UC vendors strengths with regards to products, user sentiment and market impact.

- UC vendors can benchmark their performance in various key criteria against their competitors.

- IT managers will gain valuable insight to improve their UC strategy and inform their purchasing decisions.


Contents: Overview 1
Catalyst 1
Summary 1

Market Developments 6
Unified communications: the evolution of intelligent communication 6
Globalization and productivity improvements are driving UC deployments 7
Microsoft and IBM continue to shape the UC market 7
Vendor consolidation is expected in 2009 8
The unified communications Decision Matrix 9
Expanded Unified Communications Decision Matrix 11
Shortlist: Avaya, Cisco and Siemens Enterprise Communications 12
Consider: Alcatel-Lucent and Nortel 12
Explore: Interactive Intelligence, ShoreTel and TeleWare 13

Market Leaders 14
Market leaders: technology assessment 14
Market leaders: user sentiment 15
Market leaders: market impact 17

Vendor Analysis 19
Alcatel-Lucent: UC radars 19
Avaya: UC radars 21
Cisco: UC radars 23
Interactive Intelligence: UC radars 25
Nortel: UC radars 27
ShoreTel: UC radars 29
Siemens Enterprise Communications: UC radars 31
TeleWare: UC radars 33
The UC market is maturing and a diverse range of vendors are competing 35

APPENDIX 36
Summary scores 36
Definitions 37
Ratings 37
Extended methodology 37
Methodology 40
Further reading 40
Ask the analyst 40
Disclaimer 40


TABLE OF FIGURES
Figure 1: Unified Communications Decision Matrix 10
Figure 2: Expanded Unified Communications Decision Matrix 11
Figure 3: Market leaders analysis: technology 15
Figure 4: Market leaders analysis: end user sentiment 16
Figure 5: Market leaders analysis: market impact 17
Figure 6: Alcatel-Lucent UC radars 19
Figure 7: Avaya UC radars 21
Figure 8: Cisco UC radars 23
Figure 9: Interactive Intelligence UC radars 25
Figure 10: Nortel UC radars 27
Figure 11: ShoreTel UC radars 29
Figure 12: Siemens Enterprise Communications UC radars 31
Figure 13: TeleWare UC radars 33


TABLE OF TABLES
Table 1: Vendors profiled in the Unified Communications Decision Matrix 9
Table 2: The Unified Communications Decision Matrix 11
Table 3: Unified Communications Decision Matrix: vendor scores summary 36




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