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EMEA Contact Centre Outsourcing Markets Product Image

EMEA Contact Centre Outsourcing Markets

  • Published: May 2010
  • Region: Africa, EMEA, Europe, Middle East
  • 65 Pages
  • Frost & Sullivan

This research service looks at market trends, drivers, and restraints for the EMEA contact centre outsourcing market. It also provides market size, market segmentation, revenue forecasts, outsourced seats breakdown by country/region, and market share by major market participants. The EMEA regional breakdown includes UK, Germany, France, Spain, Italy, Benelux, Scandinavia, Eastern Europe, Russia, Rest of Europe, and Middle East and Africa. Tier I vendors are profiled and considerations for market penetration and growth are proposed.

Research Overview
This Frost & Sullivan research service titled EMEA Contact Centre Outsourcing Markets analyzes the key challenges, drivers, restraints, and trends that are impacting market penetration and growth in the industry. In this research, Frost & Sullivan's expert analysts provide market size, market forecasts, market share by major providers, pricing analysis, and competitive profiles of the top outsourcers in the region.

This analysis is available through our Contact Centers Growth Partnership Services program. With continuous access to intelligence and resources from all seven perspectives of the Complex Business Universe, READ MORE >

1 MARKET OVERVIEW

- Summary of Major Findings
- - 1. Market Overview
- - 2. Market Trends
- - 3. Technology Trends
- - 4. Industry Challenges
- - 5. Market Drivers
- - 6. Market Restraints

2 MARKET ANALYSIS

- Market Forecasts
- - 1. Revenue Forecasts
- - 2. Agent Seat Forecasts
- - 3. Pricing Models

3 COMPETITIVE ANALYSIS

- Competitive Analysis
- - 1. Competitive Structure
- - 2. Market Share
- - 3. Vendor Profiles A - G
- - 4. Vendor Profiles H - Z
- - 5. Growth Strategies

List of Figures

Chapter 1
- Contact Centre Outsourcing Market: Impact of Top Industry Challenges (EMEA), 2010-2016
- Contact Centre Outsourcing Market: Market Drivers Ranked in Order of Impact (EMEA), 2010-2016
- Contact Centre Outsourcing Market: Market Restraints Ranked in Order of Impact (EMEA), 2010-2016

Chapter 2
- Contact Centre Outsourcing Market: Revenue Forecasts (EMEA), 2008-2016
- Contact Centre Outsourcing Market: Percent of Revenues by Industry Vertical (EMEA), 2008-2016
- Contact Centre Outsourcing Market: Percent of Revenues by Automated Systems vs. Live Agent Interactions (EMEA), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country (UK), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country (Germany), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country (France), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country (Spain), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country (Italy), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Benelux), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Scandinavia), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Eastern Europe), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Russia & CIS), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Rest-of-Europe), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country/Region (Middle East and Africa), 2008-2016
- Contact Centre Outsourcing Market: Agent Seat Forecast by Country or Geographic Region (EMEA), 2008-2016

Chapter 3
- Contact Centre Outsourcing Market: Competitive Structure (EMEA), 2009
- Contact Centre Outsourcing Market: Market Share of Major Market Participants (EMEA), 2008 and 2009

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