By the People, For the People, @ the People: Web 2.0 in Government
Datamonitor, April 2009, Pages: 30
Today, we live in a technology-savvy world which demands technology-savvy government. With Web 2.0 having emerged as new form of communication between workers in the enterprise, governments have begun to leverage its functionality in order to improve the way they interact with and engage citizens, as well as to increase information sharing and collaboration between employees and across agencies.
Scope
- Provides an overview of how government agencies have implemented Web 2.0 to increase citizen engagement and enhance internal collaboration
- Analyzes data from an end-user survey on why governments adopt Web 2.0 and what solutions they are using
- The take Web 2.0 priorities of government agencies and departments
- Provides recommendations to agencies and vendors navigating the Web 2.0 market in government
Highlights of this title
Web 2.0 changes the way we interact, while Enterprise 2.0 changes the way we work
Government has realized that it canand mustbe 2.0-enabled
Governments must use Web 2.0 to fulfill their mission and avoid the shiny new toy syndrome
Key reasons to purchase this title
- Learn about how government agencies are leveraging Web 2.0
- Understand the drivers and inhibitors behind the adoption of Web 2.0 in government
- Identify strategies which agencies and vendors should adopt for future success with Government 2.0
Overview
Catalyst
Summary
KEY MESSAGES
Web 2.0 changes the way we interact, while Enterprise 2.0 changes the way we work
Government has realized that it can-and must-be 2.0-enabled
There are a number of drivers for Web 2.0 in government
The use of Web 2.0 allows governments to reach populations they otherwise would not
Governments must use 2.0 to fulfill their mission and avoid the shiny new toy syndrome
Agencies must be willing to relinquish some control to allow Government 2.0 to be effective
Table of figures
MARKET OPPORTUNITY
Web 2.0 changes the way we interact, while Enterprise 2.0 changes the way we work
Web 2.0 has revolutionized communications by bringing technology in line with human behavior
Enterprise 2.0 is the application of Web 2.0 to formal organizations
Government has realized that it can-and must-be 2.0-enabled
Government has already seen strong adoption of Web 2.0
RSS feeds, wikis and blogs are the most implemented Web 2.0 technologies among agencies
Web 2.0 tools that have seen wide commercial success are now being used by governments
Adoption trends differ between regions, levels of government and size of agency
There are a number of drivers for Web 2.0 in government
While Web 2.0 democratizes the internet, Government 2.0 democratizes participation
The collaboration imperative, moving information from need to know to need to share
Adoption of Web 2.0 technologies in government is being driven by executives and IT staff
Agencies are adopting Web 2.0 in order to attract and retain the next generation of talented workers
Despite its promise, there are significant challenges to adopting Web 2.0 in government
A lack of resources is the key challenge to implementing Web 2.0 in government
Security and privacy concerns around Web 2.0 are also paramount to agencies
Web 2.0 challenges the structured and hierarchical nature of government
CUSTOMER IMPACT
The use of Web 2.0 allows governments to reach populations they otherwise would not
Governments not using 2.0 risk being left out of the conversation
Governments must use 2.0 to fulfill their mission and avoid the shiny new toy syndrome
Barack Obamas campaign for president demonstrated the power to mobilize using Web 2.0
Agencies must be willing to relinquish some control to allow Government 2.0 to be effective
COMPETITIVE LANDSCAPE
System integrators provide expertise in implementing Web 2.0 applications
Vendors are using Web 2.0 to create new platforms and enhance existing applications
Free Web 2.0 services are being used to connect government workers and engage citizens
GO TO MARKET
Vendors must help educate agencies on how Web 2.0 can be leveraged to achieve successful outcomes
Vendors with a deep vertical offering will be best suited to guide Web 2.0 implementations in government
Vendors can demonstrate the power of Web 2.0 through online forums for the public sector
APPENDIX
Definitions and abbreviations
Methodology
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
List of Figures
Figure 1: Over half of agencies have embraced, or have plans to implement Web 2.0
Figure 2: Over half of agencies have embraced, or have plans to implement Web 2.0
Figure 3: Over 75% of agency IT budgets will remain flat or decrease from 2008 to 2009
Figure 4: Agencies spend a significant amount of their software budgets on Web 2.0
Figure 5: RSS, wikis and blogs are the most implemented Web 2.0 technologies among agencies
Figure 6: Government IT decision makers are most familiar with blogs, social networking, wikis
Figure 7: European agencies are more familiar with most Web 2.0 technologies
Figure 8: Intra-agency collaboration is much more widespread than interagency collaboration
Figure 9: Citizens are the primary constituents that agencies intend to engage with 2.0 tools
Figure 10: Agency executive and CFOs have the most influence over decisions about IT spending
Figure 11: Lack of resources and security are the leading obstacles to 2.0
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