|
|
 |
|
Viewing report
|
|
|
|
Rally Cross-Functional Teams to Strengthen Network Services & Support
Info-Tech Research Group, June 2009, Pages: 7
There is no reason why small network groups cannot deliver quality telecom services and support to their business units. When internal service problems occur, they are often the result of poor planning and/or inter-department communication failures. Cross-functional teams resolve these problems, save valuable time and money, and prevent needless user frustration. To create a cross-functional team, focus on the following points:
-Identify the tangible benefits of cross-functional teams.
-Create the guidelines for setting up and managing the team.
-Establish a common knowledgebase for team members.
Although this research note discusses how a cross-functional team can improve the quality of the network services provided to business units, the same processes and steps can be employed to resolve other IT challenges and problems.
Customers who bought this item also bought
IT Systems Management: Exploiting the Infrastructure for Business Value
Smart Grid ICT and Spectrum Optimization: Technologies and Markets
Internal SLAs a Must to Support Business Wireless Data Services
Customer Service and Technical Support for Life Science Products: Customer Preferences
IT Performance Optimization
How Enterprises Should Implement the Plan for Wireless Data Services
Business Process Management (BPM) Market Shares, Strategies, and Forecasts, Worldwide, 2011 to 2017
Managed Security Services - Global Strategic Business Report
SOA Governance: Applying Governance to Ensure the Long-term Benefits of SOA
World Service Assurance Markets
|
|
|
|
