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Telecommunications and Computing

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      Call Centres  << You are in This Category




#  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z  


#

2003 Call Center Market: Current Status and Strategies - Japan 
2005 Best Practices in Telephone Customer Service: A Call Center Bench... 
2005 Best Practices in Telephone Customer Service: A Call Center Bench... 
2007: Telecommunication Systems & Applications - Medium-to-large Enter... 
2007: Telecommunication Systems & Applications - Medium-to-large Enter... 
2007: Telecommunication Systems & Applications - Medium-to-large Enter... 
2009 Business Trends: consumer preferences in contact center interacti... 
2009 Business Trends: multichannel strategies in the contact center 
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Ve... 
2009 World Contact Center Workforce Management Systems Market 
2010 World Contact Center Interaction Recording Systems Market 


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A

A comprehensive study of the UK Call Centres market in 2012, rating & ... 
Analysis of the Evolution of ACDs into Customer Contact Routing Soluti... 
Analysis of the Philippines as an Offshore Call Center or BPO Services... 
Argentinean and Chilean Contact Center Outsourcing Services Markets 20... 
Asia Pacific - Building a World Class Government Call Center 
Asia Pacific Call Center Hardware and Software Markets 
Asia Pacific Contact Center Market - End-User Analysis - India 
Asia Pacific Contact Center Market - End-User Analysis - Malaysia 
Asia Pacific Contact Center Market - End-User Analysis - Philippines 
Asia Pacific Contact Center Market - End-User Analysis - Singapore 
Asia Pacific Contact Center Market - End-User Analysis - South Korea 
Asia Pacific Contact Center Market - End-User Analysis - Thailand 
Asia Pacific Hosted Contact Center Services Market CY 2009 
Assessment of Asia Pacific Contact Center Market CY 2009 
Automatic Call Distribution and Skills-Based Routing 


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B

Best Locations for Contact Centres (2002-2003 Edition) 
Best Practices in Packaged Call Monitoring (Quality Management ) 
Brazilian Contact Center Outsourcing Services Market 2010 
Business Trends 2008 - Knowing Your Contact Center Outsourcing Custome... 
Business Trends: Knowing Your Contact Center Outsourcing Customer 
Business Trends: Understanding Contact Center Customers in Brazil, Rus... 


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C

Call Accounting Strategies 
Call Center Agent Staffing and Retention Study II 
Call Center Growth Strategies: Vendor Opportunities In North America a... 
Call Center Industry in India 
Call Center Monitoring Study III 
Call Centre Market 2005 
Call Centres & Integrated Marketing in Australia 
Call Centres - Business Ratio Report 
Call Centres in France - Portfolio Analysis 
Call Centres in the UK 
Call Centres Market Assessment 2001 
Call Centres Market Assessment 2002 
Call Centres Market Assessment 2003 
Call Centres Market Assessment 2006 
Centres dAppels en France - Analyse de Portefeuille Plimsoll 
China Call Center Market - Outlook for 2007 to 2011 
China's Booming Call Center Market Opportunities in 2011 and Outlook t... 
China's Call Centre Industry and Outlook to 2014 
Contact Center Agent Performance Optimization End-User Survey 
Contact Center End-User Survey 
Contact Centers in Argentina 
Contact Centers in Argentina 
Contact Centres: Strategies For Success 


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D

Deriving Business Value from On-Demand Contact Center Solutions 
Dial Skills for Success: Call Centres are Key to Boosting Response-led... 
Dialing In: Enhancing the Call Center Experience 


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E

E-Learning Course: Advanced Telemarketing - Skills 51-55 
E-Learning Course: Advanced Telemarketing - Skills 56-60 
E-Learning Course: Advanced Telemarketing - Skills 61-65 
E-Learning Course: Advanced Telemarketing - Skills 66-70 
E-Learning Course: Advanced Telemarketing - Skills 71-75 
E-Learning Course: Advanced Telemarketing - Skills 76-80 
E-Learning Course: Advanced Telemarketing - Skills 81-85 
E-Learning Course: Advanced Telemarketing - Skills 86-90 
E-Learning Course: PrimeCall Centerâ„¢ ABCs 
EMEA Contact Centre Outsourcing Markets 
EMEA Hosted Contact Center Markets 
European Interactive Voice Response Markets 
European Web Based Call Centre Markets 
Evolving Medical Information Call Centers through Performance Measurem... 


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F

Face Off: Traditional vs. Outsourced Call Center 
Finding the Balance: The Effect of Offshore Customer Contact on Profit... 
Foundations 2009: Voice Self-Service Meets Web 2.0 


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G

Global Contact Center Technology Market 2008-2012 
Global Contact Center Technology Spending Forecast: 2010-15 
Global In-House Contact Center Market Forecast: 2010-15 
Gower Handbook of Call and Contact Centre Management 
Green Technologies In The Contact Center Come Of Age 


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H

Hosted Contact Center Solutions (Market Advisor) 
How To Be a Great Call Center Representative 


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I

Impact of Outsourced Call Centers on Customer Service 
India Calling - A Report on the Call Center Industry 
Indonesia Call Center Market Analysis and Forecast - 2011 to 2015 
IP Migration and Call Centre Uptake 


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K

Knowledge Management in the Utility Call Center 


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L

Large Contact Center Solutions - Market Advisor 
Large Contact Center Solutions (Market Advisor) 
Latin America Contact Center Applications Market 
Latin America Contact Center Applications Market 2009 
Latin America Contact Center Outsourcing Services Market 2010 
Latin American Contact Center Solutions Markets 


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M

Malaysia BPO, Call Center, Data Center Market Analysis and Forecast - ... 
Malaysia Call Center and BPO Market Analysis and Forecast - 2010 to 20... 
Malaysia SSO - Shared Services and Call Centre Market Outlook for 2008... 
Market Opportunity: mVoIP + Social + Presence 
Mid-size Contact Center Solutions - Market Advisor 
Mid-size Contact Center Solutions (Market Advisor) 
Mid-sized Business Telecom Spending by Size of Business and Vertical I... 
Mid-sized Business Telecom Spending by Type and Vertical Industry, 200... 
Moving Towards 'Real Time' Workforce Optimization in Contact Centers (... 
Multi-channel Contact Center End-User Survey 


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N

Nigerian Contact Centre Market 
North American Automatic Call Distributor Systems Markets 
North American Contact Center Market 
North American Contact Center Outsourcing Markets 
North American Contact Center Solution Markets 
North American Contact Center Systems Market 
North American Hosted Contact Center Markets 
North American IP Contact Center Markets 
North American Outbound Dialer Systems Market 
North American Outsourced Contact Center Services Markets 
North American Speech Analytics Markets in Contact Centers - Market In... 
North American Speech Applications Development Market for Contact Cent... 


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O

Online Customer Service Live Collaboration Tools Markets 
Outsourced Home Agents: Virtual Contact Center Hype Gets Reality Check... 


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P

Profiting From Onshore Contact Center Outsourcing During the Recovery ... 


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S

Service Provider Voice Over The Internet (VoIP) Packet Telephony Rack ... 
Small and Midsize Business Call Centers 
Small Business Telecom Spending by Size of Business and Vertical Indus... 
SOHO Business Telecom Spending by Size of Business and Vertical Indust... 
SOHO Business Telecom Spending by Type and Vertical Industry, 20062011... 
Speech Applications in Contact Centers - TCO Analysis 


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T

Telemarketing & Call Centers in the US 
Telephone Call Center Lines World Report 
Telephone Call Centers World Report 
Telephone Sales For Dummies 
The Call Center Outsourcing Outlook: Developing Opportunities In A Com... 
The Contact Center in a Profit-Centric Service Organization: Shoring U... 
The Dos And Don'ts Of Hosted Contact Center Implementations 
The Global Contact Centre Industry Report 
The IP Contact Centre Market in the UK, 2003-2007 
The Market For Contact Center Queuing Solutions 
The Multichannel Contact Center Study II 
The Reality of IP Contact Centres in the UK 
Top 100 Contact Centres (Global) 
Top 1000 Contact Centres (Global) 
Trends in Global Contact Center Outsourcing Pricing and Attrition (Str... 


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U

U.S. Call Center Hardware and Software Markets 
U.S. Call Center Service Markets 
U.S. Call Center Software Markets 
U.S. Customer Contact Center CRM Software Markets 
U.S. Outbound Dialing System Markets 
U.S. Toll-Free Services Markets 
U.S. Web-Enabled Call Center Market 
U.S. Web-Enabled Call Center Markets 
UK Call Centres Market Research Report 
UK Contact Centres in 2004: The State of the Industry - 3rd edition 


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W

Where Next for Global Contact Centers? New Market Opportunities, Growt... 
World ACD System Markets 
World Agent Performance Optimization Market 

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