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Australian Voice Facility Management Services
Telsyte, Feb 2005, Pages: 90
This report profiles Australia's Voice Facility Managed Services industry, examining current service, services trends, SLAs, tariff structures, and the impact of IP Telephony on the Voice FM Services market.
It includes a comparison of 14 carriers and systems integrators currently offering facilities management for customers’ TDM, Hybrid, Pure-IP PABX and softswitch systems in the following areas:
-Voice Facility Management Service Providers
-Market Drivers
-The Impact of IP Telephony on the Voice FM Market
-Australian Voice FM Market Demographics by TDM, Pure IP and Hybrid Implementations
-Carriage Technologies Utilized for Service Delivery
-TDM System’s Life Expectancy
-Factors Impacting the Take-up of IP Telephony
-Understanding the Positioning of Facilities Managed Voice Services and IP Centrex Services (“Hosted Voice”)
-Voice FM Service Development Plans
-Partnerships Used for Voice FM Service Delivery
-Service Level Agreements
-Tariff Parameters in Voice FM Services
-LAN Environment Support
Respondents to this industry profile are responsible for managing nearly two million handsets for nearly 7,000 customers.
There's a high level of business confidence in the Voice FM Services market, driven by the growth of IP telephony.
As enterprises begin migrating their voice systems to IP environments, Voice FM providers believe they will encounter a challenging combination of a complex technical environment and a skills shortage. Respondents to this study clearly believe this will give them the opportunity to offer new services to attract customers that currently manage their own voice environments.
This new Industry Profile, Australian Voice Facility Management Services provides a snapshot of the penetration of IP telephony in today’s market, and a detailed overview of different service provider offerings.
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