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VoIP versus Mobile, the Future of Enterprise Voice: forecasts 2005 to 2010
Analysys Mason Group, May 2005
VoIP versus Mobile, the Future of Enterprise Voice: forecasts 2005 to 2010 complements other other Research reports addressing the issues of migration to VoIP services, such as The Impact of Voice over Broadband: forecasts for Western Europe. This report focuses on the network and technology issues for large and medium-sized organisations as the vendors cease development of traditional PBXs, and mobile phones become increasingly ubiquitous. In large and medium-sized organisations, comms managers are considering the options for the upgrade or replacement of their voice systems; it is relatively easy to argue for migration to VoIP on the grounds of cost for contact centres, where everything is monitored, but much harder to justify replacing the phone on every desk elsewhere, while, at the same time, costs for calls to and from mobile phones are often running out of control.
The report looks at the drivers of change in enterprise networks and considers how voice technologies are evolving to meet those needs. It identifies the early adopter sectors for new voice systems and which areas of the organisation are the first to change, and spells out the roadmap for migration to VoIP. It also identifies the market-leading services being launched in Europe for VoIP and mobile services. The strategic consequences of these changes are analysed from the point of view of fixed operators, mobile operators and systems integrators. VoIP versus Mobile, the Future of Enterprise Voice: forecasts 2005 to 2010 covers spend for:
- voice in large (500+ employees) and medium (20–499 employees) enterprises
- organisations in France, Germany, Italy, Spain, Sweden, the UK and Western Europe
- fixed and mobile voice calls and services
- equipment for enterprise voice networks
- management of voice networks
- connectivity such as leased lines and VPN capacity
The report also estimates the numbers of organisations choosing VoIP, hosted VoIP and mobile-only solutions.
VoIP versus Mobile, the Future of Enterprise Voice: forecasts 2005 to 2010 answers your key questions.
Can corporate comms managers justify migration to VoIP?
How many organisations might choose a mobile-only voice solution and when?
Will VoIP over broadband become an important part of corporate voice networks?
Will voice over WLAN have a role to play in corporate voice networks?
Is there a future for corporate voice VPNs?
Will operators manage to retain their lucrative PBX businesses?
Who should read this report?
- Incumbent telecoms operators who are defending their PBX businesses and hope to introduce hosted VoIP services
- Mobile operators who want to take a bigger share of this market with mobile-only voice solutions for organisations
- Other licensed operators who are also defending established enterprise voice business in the face of disruptive technology change
- Vendors of telecoms equipment who want to encourage the replacement of enterprise voice networks with new technology
- Systems integrators who hope to get a large slice of the corporate VoIP business
- Corporate comms managers who want to know how best to frame their RFPs and which operators are most likely to meet their needs
- Investors and analysts who need to understand the implications of new technology and a declining market for fixed telecom operators.
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