Recent primary research carried out by us indicates that the Internet is re-emerging as a priority channel for technology investments in 2005. Coming off the back of the 'dotcom gloom' of 2001-3, banks are entering an eBanking technology renewal cycle, to improve the functionality and usability of websites as well as levels of integration with other channels.
Scope of the report:
- Contains data from interviews with key decision-makers in 100 European retail banks
- Includes IT spending forecasts for 2008
- Includes coverage of all the main Western European markets
Highlights
The Internet is becoming an increasingly effective revenue generation tool, although its exact role in distribution strategy will depend on the strategic focus of the bank. Adopting a scenario-based approach to eBanking service design will be crucial in the realization of strategic objectives.
External spend will expand at a CAGR of 9.5%, reflecting increased receptiveness to vendor applications and growing demand for the services of systems integrators and professional services firms as banks seek to achieve greater cross-channel process integration.
Reasons to Purchase
- Size your addressable market to 2008 - Understand the key drivers behind eBanking initiatives in Europe over the next few years - Understand the key success factors for technology
