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Czech Contact Centers In The Spotlight
Datamonitor, Nov 2005, Pages: 18
Introduction
The Czech nearshore contact center market continues to grow, providing offshore investors with contact center services at a lower cost than those found in Western Europe. Investors across verticals in the UK and German-speaking nations have been quick to use Czech services, and evidence suggests that this trend is set to continue.
Scope
- Market size and composition: how the Czech nearshore market is set to grow and the national markets Czech agents serve.
- Business issues: what are the key competitive challenges faced by Czech contact centers from the standpoint of local issues and global competition.
- Strategic recommendations: what Czech contact center providers can do to overcome local and global challenges in order to profit in the long-term.
Highlights
The Czech Republic is among the most advanced countries from the standpoint of commercial sophistication in central and eastern Europe, and has attracted significant investment from western countries.
The overwhelming majority of Czech nearshore agents are responsible for serving English and German-speaking customers. This is due to the efforts on the part of Czech outsourcers to market their services to firms from these countries.
Given the growth of the contact center business over the past five years, the recruitment of skilled, multilingual agents has been a priority for providers. Therefore, agents fitting this profile have seen demand for their services climb, as well as their wage rates.
Reasons to Purchase
- Learn about the current size of the Czech nearshore market.
- Comprehend the challenges faced by Czech vendors on a daily basis.
- Identify new strategies for competing in the Czech nearshore market.
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