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Search Enter keywords, a title or a report id number below. In All Categories --------------------- Telecom & Computing Business & Finance Mfg & Construction Pharma & Healthcare Consumer & Retail Gov & Public Sector Energy & Transport Country Reports Company Reports --------------------- Transcripts Advanced      Select a currency for use throughout the site Australia Dollars Canada Dollars Euro Japan Yen Sweden Kroner Switzerland Francs UK Pounds US Dollars Viewing report Order by Fax Printer Friendly PDF Brochure Send to Friend Enquire before Buying Site License Electronic Enterprisewide Czech Contact Centers In The Spotlight Datamonitor, Nov 2005, Pages: 18   Description     Table of Contents        Enquire before Buying    Send to a Friend   Introduction The Czech nearshore contact center market continues to grow, providing offshore investors with contact center services at a lower cost than those found in Western Europe. Investors across verticals in the UK and German-speaking nations have been quick to use Czech services, and evidence suggests that this trend is set to continue. Scope - Market size and composition: how the Czech nearshore market is set to grow and the national markets Czech agents serve. - Business issues: what are the key competitive challenges faced by Czech contact centers from the standpoint of local issues and global competition. - Strategic recommendations: what Czech contact center providers can do to overcome local and global challenges in order to profit in the long-term. Highlights The Czech Republic is among the most advanced countries from the standpoint of commercial sophistication in central and eastern Europe, and has attracted significant investment from western countries. The overwhelming majority of Czech nearshore agents are responsible for serving English and German-speaking customers. This is due to the efforts on the part of Czech outsourcers to market their services to firms from these countries. Given the growth of the contact center business over the past five years, the recruitment of skilled, multilingual agents has been a priority for providers. Therefore, agents fitting this profile have seen demand for their services climb, as well as their wage rates. Reasons to Purchase - Learn about the current size of the Czech nearshore market. - Comprehend the challenges faced by Czech vendors on a daily basis. - Identify new strategies for competing in the Czech nearshore market. Customers who bought this item also bought Indian Contact Centers in the Spotlight IP Contact Centers To 2009 The Vertical Guide to Contact Centers in North America Workforce Optimization Technologies in Contact Centers Call and Contact Centers in Retail Banking eLearning in contact centers Virtual Call Centers Vertical guide to call centers in EMEA

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