Key Note Publications Ltd, Aug 2006, Pages: 115
... Call Centre Expo 2006 Customer Relationship Management Growth Strategies ... To Measure How Much Customer Satisfaction Has ... Upgrading/Rolling Out Your CRM System In ...
John Wiley and Sons Ltd, July 2007, Pages: 720
... major research interests include electronic commerce, strategy, and implementation. ... 8.8 Customer Relationship Management. ... Minicase: 2. QVC Provides Superb CRM. ...