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Your Search for 'customer relationship management (crm) strategy and implementation - edition' returned 2 results - Page 1 of 1

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Customer Relationship Management Market Assessment 2006  
Key Note Publications Ltd, Aug 2006, Pages: 115
... Call Centre Expo 2006 Customer Relationship Management Growth Strategies ... To Measure
How Much Customer Satisfaction Has ... Upgrading/Rolling Out Your CRM System In ...


Information Technology for Management: Transforming Organizations in the Digital Economy, 6th Edition  
John Wiley and Sons Ltd, July 2007, Pages: 720
... major research interests include electronic commerce, strategy, and implementation. ...
8.8 Customer Relationship Management. ... Minicase: 2. QVC Provides Superb CRM. ...


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