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North American IP Contact Center Markets Product Image

North American IP Contact Center Markets

  • Published: June 2006
  • Region: North America, United States
  • Frost & Sullivan

The Frost & Sullivan research service entitled North American IP Contact Center Markets provides an overview of current and forecast spending on IP-based contact center systems, analysis of spending by size of contact centers, and a breakdown of the forces rapidly driving adoption of IP technology in contact centers. In this research service, Frost & Sullivans expert analysts thoroughly examine the IP contact centers and various IP-enabled models, as well as the future role of SIP and presence technologies in the contact center environment.

Market Sector

Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research:
By Application:

- contact centers
By Technologies:

- IP contact center
Technologies
The following technology is covered in this research:

- Internet Protocol (IP): Internet Protocol is a standardized method of transporting information across the Internet in packets of data.

Market Overvie

IP Contact Centers Entering a Boom Period
Despite the slow sales growth rate in the overall North American contact center markets, Internet protocol (IP)-based contact centers READ MORE >

1. North American IP Contact Center Markets
1. Summary of Major Findings
1. Market Overview
2. Product Definitions
3. Market Engineering Measurements
4. Market and Technology Trends
5. Market Challenges
6. Market Drivers
7. Market Restraints
2. Market Analysis
1. Revenue Forecasts
2. Forecast Assumptions and Factors
3. IP versus TDM Forecast
4. IP PBX/Converged Lines Adoption Forecast
5. Percent of Revenues by Size of Contact Center
6. Pricing Trends
3. Competitive Analysis
1. Competitive Structure
2. Products Offered by Major Market Participants
3. Vendor Profiles
4. Case Studies
4. Strategic Analysis
1. Strategic Growth Recommendations
2. IP Contact Center Adoption Timeline
List of Figures

Chapter 1
.

IP Contact Center Market: Impact of Top Ten Industry Challenges (North America), 2006-2012

IP Contact Center Market: Market Drivers Ranked in Order of Impact (North America), 2006-2012

IP Contact Center Market: Market Restraints Ranked in Order of Impact (North America), 2006-2012

IP Contact Center Market: Revenue Forecasts (North America), 2003-2012

ACD Systems Market: Percent of Revenues by Size of Contact Center (North America), 2004-2010

IP Contact Center Market: Competitive Structure (North America), 2005

IP Contact Center Market: Products Offered by Major Market Participants (North America), 2005

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