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The IS Function: Torn To Bits?
Ovum, May 2006, Pages: 10
The information systems (IS) function is under threat. They are increasingly being asked to do more with less and to improve their efficiency. At the same time, they are also being asked to look at increasingly disruptive technology from the consumer markets, to identify which elements of that technology can deliver genuine business value, and to find ways of introducing it into business.
Fundamentally, this is a schizophrenic situation. On one shoulder is the diabolical figure saying, ‘use all this new technology, have some fun – it’ll be great’, while the voice of conscience on the other shoulder is saying, ‘no you mustn’t. It isn’t in the budget and our ITIL policies won’t allow it’. This tension is likely to tear asunder many IS organisations. They will either fail to deliver efficient services or allow new technologies to deliver genuine value, acting like the business-prevention police. The most successful IS functions will be those that can retain an overall IS value chain as elements of it are torn out of the organisation and delivered elsewhere, in the same way that many successful e-business ventures focused on an integrated value chain as the physical supply chain was disrupted.
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