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Search Enter keywords, a title or a report id number below. In All Categories --------------------- Telecom & Computing Business & Finance Mfg & Construction Pharma & Healthcare Consumer & Retail Gov & Public Sector Energy & Transport Country Reports Company Reports --------------------- Transcripts Advanced      Select a currency for use throughout the site Australia Dollars Canada Dollars Euro Japan Yen Sweden Kroner Switzerland Francs UK Pounds US Dollars Viewing report Order by Fax Printer Friendly PDF Brochure Send to Friend Enquire before Buying Hard Copy Electronic Decision Matrix: Selecting a CRM Vendor (Competitor Focus) Datamonitor, Sep 2007, Pages: 38   Description     Table of Contents     Companies Mentioned        Enquire before Buying    Send to a Friend   Introduction Due to demand for a better understanding of the competitive landscape in the Customer Relationship Management (CRM) market, we have developed the CRM Decision Matrix. This report explores the competitive dynamics within the CRM market and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Scope Provides an overview of the most important trends affecting the CRM market and influencing its competitive dynamics. Delivers a comprehensive comparison of Customer Relationship Management (CRM) vendors in terms of their technology, user sentiment and market impact. Presents a detailed view of each vendors CRM offering and capabilities, as well as providing advice on the suitability of these offerings. Vendors covered include: Chordiant, Consona, Infor, Microsoft, NetSuite, Oracle, RightNow Technologies, Salesforce.com and SAP. Highlights We identify CRM as a maturing market driven by convergence with adjacent technology areas, growing reliance on analytics and innovative hybrid methods of deployment and licensing. Strategies for success in this market include the provision of a broad portfolio of CRM features that can be deployed in a variety of modes and operational environments. Focusing exclusively on a single delivery method and concentrating on niche strengths may prove risky due to ongoing commoditization in the market. The Customer Relationship Management market will continue to evolve. The market is replete with quality vendor offerings and is going to become even more competitive in the future. Nevertheless, the current market leaders will continue to dominate the market, at least in the medium-term. Reasons to Purchase Gain detailed knowledge of Customer Relationship Management (CRM) vendors strengths with regards to technology, user sentiment and market impact. Customer Relationship Management (CRM) vendors can benchmark their own performance in various key criteria against their competitors. IT managers will gain valuable insight to improve their Customer Relationship Management (CRM) purchasing decisions. Customers who bought this item also bought Decision Matrix: Selecting a CRM vendor in the higher education market (Competitor Focus) Decision Matrix: Selecting an Enterprise Security Vendor (Competitor Focus) Decision Matrix: Selecting A Business Intelligence Vendor (Competitor Focus) Decision Matrix: Selecting an IT Systems Management Vendor (Competitor Focus) Decision Matrix: Selecting A Desktop Management Vendor (Competitor Focus) Pharmaceutical Project and Portfolio Management: Effective Organization and Decision-Making For Long-Term Growth IT Influencers & Decision Makers in Financial Services (Customer Focus) U.S. Point of Decision Kiosk Markets

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