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Growth Opportunities and Markets for IT Outsourcing: New Possibilities for Contact Center, Infrastructure, Applications and Business Process Outsourcing
Business Insights, Oct 2007, Pages: 168
IT outsourcing is a growing market, with the number of firms using outsourcing for one or more of their operations increasing. Demand for IT outsourcing is strong in both established and new IT areas, driven by the operational costs reductions and improved service delivery. However, roadblocks to wider adoption of outsourcing still remain. ‘Growth Opportunities and Markets for IT Outsourcing: New possibilities for contact centre, infrastructure, applications and business process outsourcing’ is a new management report that provides a detailed analysis of market opportunities from the SMB and infrastructure outsourcing sector, to the outbound contact centre services market.
This new report examines the impact of wider macroeconomic trends, such as the drive towards remote working, on outsourcing and provides vendor recommendations for targeting each market effectively, the offshore outsourcing market opportunity and the ‘hot’ locations vendors are investing. Understand how vendors can overcome the roadblocks to IT outsourcing and discover new and untapped revenue opportunities with the help of this new report.
Key questions answered by this report...
-Where are the fastest growing IT outsourcing opportunities?
-Is there still room for growth in established market sectors such as infrastructure outsourcing?
-What are the trends in contact centre outsourcing and what barriers to adoption still exist?
-How should go-to-market strategies be adapted to target outsourcing propositions more effectively?
-Are SMBs a future business opportunity in and which are the best offshore locations?
Some key findings from this report...
-Security and privacy (S&P) managed services represent the fastest growing service line in the managed and outsourced infrastructure services market, while the global market for hosting services is the largest opportunity for technology services providers.
-The fastest growing segments of the application services market are testing and management, with CAGRs of 20.1% and 11.7% respectively.
-More BPO deals are being signed than ever, but the average value of each is declining, as multi-process deals dry up, and organizations opt for point solutions and smaller scope deals within a given BPO function.
-The primary requirements enterprises look for in a contact outsourcer include language capabilities, political/economic
stability of the contact center location and price.
-India will remain the leading offshore location for IT outsourcing for the foreseeable future.
CEE outsourced APs (000s) 2005-2010
This new report will enable you to...
-Identify and quantify future market growth opportunities based on this report’s market forecasts and analysis of all the major market data up to 2012, and the features customers look for in their outsourcer using competitive, regional and sector analysis.
-Enhance the competitiveness of your products and services with this report’s strategic recommendations detailing how to improve your go-to-market strategy and the outsourcing options available to organizations, such as nearshoring, ‘bestshoring’ or global sourcing.
-Assess the IT Outsourcing competitive landscape with this report’s insight into market drivers and barriers to adoption for general outsourcing market. The report includes highlights about emerging offshore outsourcing locations which outlines their
strengths/weaknesses in offering different IT services.
-Identify fast growing and emerging market opportunities, the organizations’ attitudes to outsourcing, the trends that changes the market and the implications of this for vendors.
Product samples
Chapter 7 Developments in Business Process Outsourcing
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