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Service Providers Focus on VoIP Access Infrastructure
Yankee Group, The, Sep 2004, Pages: 11
Service providers of all sizes are focusing on offering VoIP services to consumers and businesses. Packet-based networks are more cost-effective to deploy, service and maintain, which reduces upfront capital expenditures as well as operational expenditures over time. More importantly, VoIP services allow operators to create and deploy new and enhanced services that allow them to differentiate themselves and increase top-line revenue.
There has been a lot of innovation at the core of the network with softswitches, media gateways and at the application layer with hosted IP telephony and new video services. However, until now providers have not placed much emphasis on customer-premises equipment (CPE). The last mile has emerged as the largest obstacle to deploying VoIP services. Providers must develop intelligent endpoints to address quality of service (QoS), security and other challenges to deploy this technology to the masses and enable it to evolve into a mainstream technology.
This report outlines initiatives undertaken by specific service providers in regard to their access infrastructure. We interviewed European incumbent operators and North American RBOCs and created two interesting case studies about FastWeb in Italy and Vonage in the United States. We have identified operators’ VoIP services strategies and timelines for both consumers and businesses, along with the features and functionalities required on the devices to support the planned services.
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