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ICT and business process outsourcing in the UK public sector, 2010-2015 Product Image

ICT and business process outsourcing in the UK public sector, 2010-2015

  • ID: 2411921
  • February 2013
  • Region: United Kingdom, Great Britain
  • 62 Pages
  • Kable

FEATURED COMPANIES

  • Aetna
  • BT
  • CSE
  • Humana
  • Misoc
  • Tata Consultancy Services
  • MORE

Product Synopsis
The public sector is under tight budget constraints, and there are pressures to find new cost effective and innovative ways to deliver services. As a result, private and third sector involvement in delivering public services is expected to grow and move into new areas, especially as the coalition government has openly stated its commitment to using markets, choice and competition to drive public service reform.

The outsourcing market will become increasingly diverse. The ICT-only outsourcing market is mature, and the focus will shift from back office infrastructure programmes to frontline service delivery, increasing the range of potential suppliers to government. The changing public service landscape will give rise to a new set of opportunities and threats to ICT suppliers. On the positive side, there are areas of growth for suppliers to target which, given the current spending constraints, is valuable. However, it also intensifies the competitive landscape as public service delivery specialists are moving into the market space that ICT service providers would prefer to occupy. The purpose of this report is to evaluate the current size of outsourcing opportunities, READ MORE >

FEATURED COMPANIES

  • Aetna
  • BT
  • CSE
  • Humana
  • Misoc
  • Tata Consultancy Services
  • MORE

1 Executive summary

2 Introduction
2.1 Scope and structure

3 Market sizing and forecast
3.1 Market sizing
3.2 Market forecast
3.3 Contract renewals
3.4 Types of outsourcing
3.4.1 ICT outsourcing
3.4.2 Business process outsourcing
3.4.3 Managed communications services

4 Sector profiles
4.1 Central government
4.2 Local government
4.3 Health
4.4 Education
4.5 Criminal justice
4.6 Defence
4.7 Transport

5 Supplier landscape
5.1 Overview
5.2 HP
5.3 BT
5.4 Fujitsu Services
5.5 Capgemini
5.6 IBM
5.7 Serco
5.8 Atos Origin
5.9 Airwave
5.10 Capita
5.11 Logica

List of Figures
Figure 1: Outsourcing spend by category
Figure 2: Outsourcing spend by sector
Figure 3: Outsourcing spend forecast by category, 2010-11 to 2015-16
Figure 4: Outsourcing spend forecast by sector, 2010-11 to 2015-16
Figure 5: ICT outsourcing forecast, 2010-11 to 2015-16
Figure 6: Business process outsourcing forecast, 2010-11 to 2015-16
Figure 7: Managed communications forecast, 2010-11 to 2015-16
Figure 8: Central government total outsourcing expenditure and forecast to 2015-2016
Figure 9: Central government outsourcing expenditure by contract type
Figure 10: Largest outsourcers in central government
Figure 11: Key contracts and lead suppliers
Figure 12: Main outsourcing contracts in the devolved governments
Figure 13: Local government total outsourcing expenditure and forecast to 2015-2016
Figure 14: Local government ICT outsourcing expenditure and forecast to 2015-2016
Figure 15: Business process outsourcing in local government, 2010-11
Figure 16: Recent contracts awards adopting risk-reward and payment by results models
Figure 17: Examples of contract awards with commitment to create jobs in the local area
Figure 18: Health total outsourcing expenditure and forecast to 2015-2016
Figure 19: Examples of suppliers positioning themselves to provide support services to GP consortia
Figure 20: Main outsourcing contracts in the devolved regions
Figure 21: Education total outsourcing expenditure and forecast to 2015-2016
Figure 22: Recent BSF contract awards
Figure 23: Recent ICT outsourcing contract awards
Figure 24: Criminal justice total outsourcing expenditure and forecast to 2015-2016
Figure 25: Examples of outsourcing by individual forces
Figure 26: Examples of back office collaboration and mergers
Figure 27: Defence total outsourcing expenditure and forecast to 2015-2016
Figure 28: Key defence contracts
Figure 29: Transport total outsourcing expenditure and forecast to 2015-2016
Figure 30: Top 10 public sector outsourcing suppliers

- AG
- Aetna
- Agilisys
- Airwave
- Arvato
- Atos Healthcare
- Atos Origin
- BT
- Boeing Defence UK
- CGI
- CSE
- Calyx
- CandW
- Capgemini
- Capita
- Centerprise
- Civica
- Dell
- Ergo
- European Electronique
- Fujitsu Services
- Gaia
- Global Crossing
- HP
- Humana
- IBM
- Josko Solutions
- KPMG
- Level 3
- Liberata
- Logica
- Mass Consultants
- Misoc
- Mouchel
- Northgate
- RM
- Redstone
- Serco
- Siemens ICT Soliutions and Services
- Steria
- TCS
- Tata
- Tata Consultancy Services
- Tribal
- Tribune Business Systems
- Unipart
- United Health
- Vertex
- Viglen
- Virgin Media
- Virtue

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