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Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) - Product Image Special Offer Sale Banner

Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018)

  • ID: 2563235
  • June 2013
  • Region: Global
  • 248 Pages
  • Markets and Markets
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FEATURED COMPANIES

  • Acquia
  • Contactually
  • Jive Software
  • Nearstream
  • Nimble
  • Ramco Systems
  • MORE

Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts & Analysis (2013 – 2018)

CRM has become a vital part for various functions across global enterprises. Advancements in Social CRM have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance. Social CRM helps companies to establish customer engagements and increase their brand presence among customers. Social CRM focuses on capturing the customers need and creating value for them in a transparent business environment

Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on READ MORE >

FEATURED COMPANIES

  • Acquia
  • Contactually
  • Jive Software
  • Nearstream
  • Nimble
  • Ramco Systems
  • MORE

1 Introduction
1.1 Research Overview
1.1.1 Purpose And Scope
1.1.2 Report Description
1.1.3 Key Take-Aways
1.2 Research Methodology
1.2.1 Secondary And Primary Research
1.2.2 Data Triangulation And Forecasting
1.2.3 Forecast Assumptions
1.3 Market Overview
1.3.1 Markets Covered
1.3.2 Segment Definitions
1.3.3 Industry Trends
1.3.3.1 Social Media Integration Across CRM Software
1.3.3.2 Emerging SMBS
1.3.3.3 Hosted CRM Software Gaining Increased Adoption

2 Executive Summary
2.1 Abstract
2.2 Overall Market Size – CRM
2.3 Overall Market Size – Social CRM

3 Market Ecosystem And Dynamics
3.1 Market Ecosystem
3.1.1 Mapping Trends
3.1.2 Market Players And Roles
3.2 Market Dynamics
3.2.1 Drivers
3.2.1.1 Focus On Customer Engagement
3.2.1.2 Emerging SMES
3.2.1.3 Simplicity Of CRM Products And Services
3.2.2 Restraints And Challenges
3.2.2.1 Security And Privacy
3.2.2.2 Enterprise Readiness
3.2.3 Opportunities
3.2.3.1 Solutions For Business Specific Problems
3.2.3.2 Bring Your Own Device (BYOD) Ecosystem
3.2.4 Time Impact Analysis Of Dynamics

4 Customer Relationship Management Market Size And Forecast By Application
4.1 Overview And Introduction
4.2 Customer Service And Support
4.2.1 Overview
4.2.2 Market Size And Forecast By Region
4.2.3 Market Size And Forecast By Vertical
4.2.4 Market Size And Forecast By Deployment
4.3 Marketing
4.3.1 Overview
4.3.2 Market Size And Forecast By Region
4.3.3 Market Size And Forecast By Vertical
4.3.4 Market Size And Forecast By Deployment
4.4 Sales
4.4.1 Overview
4.4.2 Market Size And Forecast By Region
4.4.3 Market Size And Forecast By Vertical
4.4.4 Market Size And Forecast By Deployment
4.5 Other Applications (Innovations, Collaboration, Customer Experience)
4.5.1 Overview
4.5.2 Market Size And Forecast By Region
4.5.3 Market Size And Forecast By Vertical
4.5.4 Market Size And Forecast By Deployment

5 CRM And Social Customer Relationship Management Market Size And Forecast By Deployment Types
5.1 Overview And Introduction
5.2 Hosted
5.2.1 Overview
5.2.2 Market Size And Forecast By Region– CRM
5.2.3 Market Size And Forecast By Vertical – CRM
5.2.4 Market Size And Forecast By Region – Social CRM
5.2.5 Market Size And Forecast By Vertical– Social CRM
5.3 On-Premise
5.3.1 Overview
5.3.2 Market Size And Forecast By Region – Customer Relationship Management
5.3.3 Market Size And Forecast By Vertical – Customer Relationship Management
5.3.4 Market Size And Forecast By Region – Social Customer Relationship Management
5.3.5 Market Size And Forecast By Vertical – Social Customer Relationship Management
5.4 Hybrid
5.4.1 Overview
5.4.2 Market Size And Forecast By Region – Customer Relationship Management
5.4.3 Market Size And Forecast By Vertical – Customer Relationship Management
5.4.4 Market Size And Forecast By Region – Social Customer Relationship Management
5.4.5 Market Size And Forecast By Vertical – Social Customer Relationship Management

6 Social Customer Relationship Management Market Size And Forecast By Solutions
6.1 Overview And Introduction
6.2 Social Monitoring And Social Listening
6.2.1 Overview
6.2.2 Market Size And Forecast By Region
6.3 Social Mapping
6.3.1 Overview
6.3.2 Market Size And Forecast By Region
6.4 Social Middleware
6.4.1 Overview
6.4.2 Market Size And Forecast By Region
6.5 Social Management
6.5.1 Overview
6.5.2 Market Size And Forecast By Region
6.6 Social Measurement
6.6.1 Overview
6.6.2 Market Size And Forecast By Region

7 Social CRM: Market Size And Forecast By End-Users
7.1 Market Analysis By Verticals
7.1.1 Overview And Introduction
7.1.2 Academia And Government
7.1.2.1 Overview
7.1.2.2 Market Size And Forecast By Deployment
7.1.3 Automotive, Transportation And Logistics
7.1.3.1 Overview
7.1.3.2 Market Size And Forecast By Deployment
7.1.4 Banking , Financial Services And Insurance (BFSI)
7.1.4.1 Overview
7.1.4.2 Market Size And Forecast By Deployment
7.1.5 Consumer Goods And Retail
7.1.5.1 Overview
7.1.5.2 Market Size And Forecast By Deployment
7.1.6 Energy, Power And Utilities
7.1.6.1 Overview
7.1.6.2 Market Size And Forecast By Deployment
7.1.7 Healthcare
7.1.7.1 Overview
7.1.7.2 Market Size And Forecast By Deployment
7.1.8 Oil And Gas
7.1.8.1 Overview
7.1.8.2 Market Size And Forecast By Deployment
7.1.9 Telecom And It
7.1.9.1 Overview
7.1.9.2 Market Size And Forecast By Deployment
7.2 Market Analysis By Company Size
7.2.1 Overview And Introduction
7.2.2 Small And Medium Businesses (SMB)
7.2.2.1 Overview
7.2.2.2 Market Size And Forecast By Region
7.2.3 Enterprises
7.2.3.1 Overview
7.2.3.2 Market Size And Forecast By Region

8 Social CRM: Market Size And Forecast By Regions
8.1 Overview And Introduction
8.1.1 Parfait Charts
8.2 North America
8.2.1 Overview
8.2.2 Market Size And Forecast By Solutions
8.3 Europe
8.3.1 Overview
8.3.2 Market Size And Forecast By Solutions
8.4 Asia-Pacific And Japan (APAC)
8.4.1 Overview
8.4.2 Market Size And Forecast By Solutions
8.5 Middle East And Africa (MEA)
8.5.1 Overview
8.5.2 Market Size And Forecast By Solutions
8.6 Latin America (LA)
8.6.1 Overview
8.6.2 Market Size And Forecast By Solutions

9 CRM And Social CRM: Market Analysis, Trends And Insights
9.1 Market Evolution
9.1.1 Market Uptake And Disruption
9.1.2 Lifecycle And Chasm Plots
9.2 Go To Market And Trends
9.2.1 Go To Market Strategy
9.2.2 Adoption Roadmaps

10 CRM And Social CRM: Competitive Landscape
10.1 Portfolio Comparison
10.1.1 Overview
10.1.2 Product Category Mapping
10.2 Venture Capital (VC) Funding Analysis
10.2.1 Overview
10.2.2 Capital Funding Trends
10.3 Mergers And Acquisitions (M&A)
10.4 Social Reach
10.4.1 Social Trends

11 Company Profiles (Mnm View, Overview, Products & Services, Financials, Swot And Strategy & Analyst Insights)*
11.1 Acquia
11.2 Amdocs
11.3 IBM
11.4 Jive Software
11.5 Lithium
11.6 Microsoft
11.7 Netsuite
11.8 Nimble
11.9 Oracle
11.10 Pegasystems
11.11 Ramco Systems
11.12 SAGE
11.13 Salesforce
11.14 SAP
11.15 Sugarcrm
11.16 Key Innovators
11.16.1 Allegiance
11.16.2 Contactually
11.16.3 ITC Infotech
11.16.4 Nearstream
11.16.5 Nextprinciples
11.16.6 Tracx

List Of Tables

Table 1 Forecast Assumptions
Table 2 Overall Customer Relationship Management Market Size, 2013 – 2018 ($Billion)
Table 3 Overall Social CRM Market Size, 2013 – 2018 ($Billion)
Table 4 Time Impact Analysis Of Dynamics
Table 5 Customer Relationship ManagementMarket Size, By Application, 2013 – 2018 ($Billion)
Table 6 Customer Relationship ManagementMarket Size, By Application, By Proportion,2013 – 2018 (Y-O-Y %)
Table 7 Customer Relationship ManagementMarket Size, By Application, 2013 – 2018 (Y-O-Y %)
Table 8 Customer Relationship ManagementMarket Size, By Customer Service And Support,By Region, 2013 – 2018 ($Million)
Table 9 Customer Relationship ManagementMarket Size, By Customer Service And Support,By Vertical, 2013 – 2018 ($Million)
Table 10 Customer Relationship ManagementMarket Size, By Customer Service And Support,By Vertical, 2013 – 2018 (Y-O-Y %)
Table 11 Customer Relationship ManagementMarket Size, By Customer Service And Support,By Deployment, 2013 – 2018 ($Billion)
Table 12 Customer Relationship ManagementMarket Size, By Customer Service And Support,By Deployment, 2013 – 2018 (Y-O-Y %)
Table 13 CRM Market Size, By Marketing, By Region,2013 – 2018 ($Million)
Table 14 CRM Market Size, By Marketing, By Region,2013 – 2018 (Y-O-Y %)
Table 15 CRM Market Size, By Marketing, By Vertical,2013 – 2018 ($Million)
Table 16 CRM Market Size, By Marketing, By Vertical,2013 – 2018 (Y-O-Y %)
Table 17 CRM Market Size, By Marketing, By Deployment,2013 – 2018 ($Billion)
Table 18 CRM Market Size, By Marketing, By Deployment,2013 – 2018 (Y-O-Y %)
Table 19 CRM Market Size, By Sales, By Region, 2013 – 2018 ($Million)
Table 20 CRM Market Size, By Sales, By Region, 2013 – 2018 (Y-O-Y %)
Table 21 CRM Market Size, By Sales, By Vertical, 2013 – 2018 ($Million)
Table 22 CRM Market Size, By Sales, By Vertical, 2013 – 2018 (Y-O-Y %)
Table 23 CRM Market Size, By Sales, By Deployment,2013 – 2018 ($Billion)
Table 24 CRM Market Size, By Sales, By Deployment,2013 – 2018 (Y-O-Y %)
Table 25 CRM Market Size, By Other Applications,2013 – 2018 ($Billion)
Table 26 CRM Market Size, By Other Applications, 2013 – 2018 (Y-O-Y %)
Table 27 CRM Market Size, By Other Applications, By Region,2013 – 2018 ($Million)
Table 28 CRM Market Size, By Other Applications, By Region,2013 – 2018 (Y-O-Y %)
Table 29 CRM Market Size, By Other Applications, By Vertical,2013 – 2018 ($Million)
Table 30 CRM Market Size, By Other Applications, By Vertical,2013 – 2018 (Y-O-Y %)
Table 31 CRM Market Revenue By Other Applications, By Deployment, 2013 – 2018 ($Billion)
Table 32 CRM Market Size, By Other Applications, By Deployment,2013 – 2018 (Y-O-Y %)
Table 33 CRM Market Size, By Type Of Deployment, 2013 – 2018 ($Billion)
Table 34 Social CRM Market Size, By Type Of Deployment,2013 – 2018 ($Billion)
Table 35 CRM Market Size, By Type Of Deployment, 2013 – 2018 (Y-O-Y %)
Table 36 Social CRM Market Size, By Type Of Deployment,2013 – 2018 (Y-O-Y %)
Table 37 CRM Market Size, By Hosted, By Region,2013 – 2018 ($Million)
Table 38 CRM Market Size, By Hosted, By Region, 2013 – 2018 (Y-O-Y %)
Table 39 CRM Market Size, By Hosted, By Vertical,2013 – 2018 ($Million)
Table 40 CRM Market Size, By Hosted, By Vertical, 2013 – 2018 (Y-O-Y %)
Table 41 Social CRM Market Size, By Hosted, By Region,2013 – 2018 ($Million)
Table 42 Social CRM Market Size, By Hosted, By Region,2013 – 2018 (Y-O-Y %)
Table 43 Social CRM Market Size, By Hosted, By Vertical,2013 – 2018 ($Million)
Table 44 Social CRM Market Size, By Hosted, By Vertical,2013 – 2018 (Y-O-Y %)
Table 45 CRM Market Size, By On-Premise, By Region,2013 – 2018 ($Million)
Table 46 CRM Market Size, By On-Premise, By Region,2013 – 2018 (Y-O-Y %)
Table 47 CRM Market Size, By On-Premise, By Vertical,2013 – 2018 ($Million)
Table 48 CRM Market Size, By On-Premise, By Vertical,2013 – 2018 (Y-O-Y %)
Table 49 Social CRM Market Size, By On-Premise, By Region,2013 – 2018 ($Million)
Table 50 Social CRM Market Size, By On-Premise, By Region,2013 – 2018 (Y-O-Y %)
Table 51 Social CRM Market Size, By On-Premise, By Vertical,2013 – 2018 ($Million)
Table 52 Social CRM Market Size, By On-Premise, By Vertical,2013 – 2018 (Y-O-Y %)
Table 53 CRM Market Size, By Hybrid, By Region, 2013 – 2018 ($Million)
Table 54 CRM Market Size, By Hybrid, By Region, 2013 – 2018 (Y-O-Y %)
Table 55 CRM Market Size, By Hybrid, By Vertical, 2013 – 2018 ($Million)
Table 56 CRM Market Size, By Hybrid, By Vertical, 2013 – 2018 (Y-O-Y %)
Table 57 Social CRM Market Size, By Hybrid, By Region,2013 – 2018 ($Million)
Table 58 Social CRM Market Size, By Hybrid, By Region,2013 – 2018 (Y-O-Y %)
Table 59 Social CRM Market Size, By Hybrid, By Vertical,2013 – 2018 ($Million)
Table 60 Social CRM Market Size, By Hybrid, By Vertical,2013 – 2018 (Y-O-Y %)
Table 61 Social CRM Market Size, By Solutions, 2013 – 2018 ($Million)
Table 62 Social CRM Market Size, By Solutions, By Proportion,2013 – 2018 (%)
Table 63 Social CRM Market Size, By Software Solutions,2013 – 2018 (Y-O-Y %)
Table 64 Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 – 2018 ($Million)
Table 65 Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 – 2018 (Y-O-Y %)
Table 66 Social CRM Market Size, By Social Mapping, By Region,2013 – 2018 ($Million)
Table 67 Social CRM Market Size, By Social Mapping, By Region,2013 – 2018 (Y-O-Y %)
Table 68 Social CRM Market Size, By Social Middleware,By Region, 2013 – 2018 ($Million)
Table 69 Social CRM Market Revenue By Social Middleware, By Region, 2013 – 2018 (Y-0-Y %)
Table 70 Social CRM Market Revenue By Social Management, By Region, 2013 – 2018 ($Million)
Table 71 Social CRM Market Size, By Social Management, By Region, 2013 – 2018 (Y-O-Y %)
Table 72 Social CRM Market Size, By Social Measurement, By Region, 2013 – 2018 ($Million)
Table 73 Social CRM Market Size, By Social Measurement, By Region, 2013 – 2018 (Y-O-Y %)
Table 74 Social CRM Market Size, By Verticals, 2013 – 2018 ($Million)
Table 75 Social CRM Market Size, By Verticals, By Proportion,2013 – 2018 (%)
Table 76 Social CRM Market Size, By Verticals, 2013 – 2018 (Y-O-Y %)
Table 77 Social CRM Market Revenue By Academia And Government,By Deployment, 2013 – 2018 ($Million)
Table 78 Social CRM Market Revenue By Academia And Government,By Deployment, 2013 – 2018 (Y-O-Y %)
Table 79 Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 – 2018 ($Million)
Table 80 Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 – 2018 (Y-O-Y %)
Table 81 Social CRM Market Revenue By BFSI, By Deployment,2013 – 2018 ($Million)
Table 82 Social CRM Market Revenue By BFSI, By Deployment,2013 – 2018 (Y-O-Y %)
Table 83 Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 – 2018 ($Million)
Table 84 Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 – 2018 (Y-O-Y %)
Table 85 Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 – 2018 ($Million)
Table 86 Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 – 2018 (Y-O-Y %)
Table 87 Social CRM Market Size, By Healthcare, By Deployment,2013 – 2018 ($Million)
Table 88 Social CRM Market Size, By Healthcare, By Deployment,2013 – 2018 (Y-O-Y %)
Table 89 Social CRM Market Size, By Oil And Gas, By Deployment,2013 – 2018 ($Million)
Table 90 Social CRM Market Size, By Oil And Gas, By Deployment,2013 – 2018 (Y-O-Y %)
Table 91 Social CRM Market Size, By Telecom And It, By Deployment, 2013 – 2018 ($Million)
Table 92 Social CRM Market Size, By Telecom And It, By Deployment, 2013 – 2018 (Y-O-Y %)
Table 93 Social CRM Market Size, By Company Size,2013 – 2018 ($Million)
Table 94 Social CRM Market Revenue By Company Size, By Proportion, 2013 – 2018 (%)
Table 95 Social CRM Market Size, By Company Size, 2013 – 2018 (Y-O-Y %)
Table 96 Social CRM Market Revenue By SMB, By Region,2013 – 2018 ($Million)
Table 97 Social CRM Market Size, By SMB, By Region,2013 – 2018 (Y-O-Y %)
Table 98 Social CRM Market Size, By Enterprise, By Region,2013 – 2018 ($Million)
Table 99 Social CRM Market Size, By Enterprise, By Region,2013 – 2018 (Y-O-Y %)
Table 100 Social CRM Market Size, By Regions, 2013 – 2018 ($Million)
Table 101 Social CRM Market Size, By Regions, By Proportion,2013 – 2018 (%)
Table 102 Social CRM Market Size, By Regions, 2013 – 2018 (Y-O-Y %)
Table 103 Social CRM Market Size, By North America, By Solutions,2013 – 2018 ($Million)
Table 104 Social CRM Market Size, By North America, By Solutions,2013 – 2018 (Y-O-Y %)
Table 105 Social CRM Market Size, By Europe, By Solutions,2013 – 2018 ($Million)
Table 106 Social CRM Market Size, By Europe, By Solutions,2013 – 2018 (Y-O-Y %)
Table 107 Social CRM Market Size, By APAC, By Solutions,2013 – 2018 ($Million)
Table 108 Social CRM Market Size, By APAC, By Solutions,2013 – 2018 (Y-O-Y %)
Table 109 Social CRM Market Size, By Mea, By Solutions,2013 – 2018 ($Million)
Table 110 Social CRM Market Size, By Mea, By Solutions,2013 – 2018 (Y-O-Y %)
Table 111 Social CRM Market Size, By Latin America, By Solutions,2013 – 2018 ($Million)
Table 112 Social CRM Market Size, By Latin America, By Solutions,2013 – 2018 (Y-O-Y %)
Table 113 CRM Market Venture Capital (VC) Funding
Table 114 CRM Market Mergers And Acquisitions (M&A)
Table 115 Amdocs: Revenue, 2011 – 2012 ($Million)
Table 116 Amdocs: Revenue By Region, 2011 – 2012 ($Million)
Table 117 IBM: Revenue, 2011 – 2012 ($Million)
Table 118 IBM: Revenue By Segment, 2011 – 2012 ($Million)
Table 119 IBM: Revenue By Region, 2011 – 2012 ($Million)
Table 120 Jive Software: Revenue, 2011 – 2012 ($Million)
Table 121 Jive Software: Revenue By Segment, 2011 – 2012 ($Million)
Table 122 Microsoft: Revenue, 2011 – 2012 ($Million)
Table 123 Microsoft: Revenue By Segment, 2011 – 2012 ($Million)
Table 124 Microsoft: Revenue By Region, 2011 – 2012 ($Million)
Table 125 Netsuite: Revenue, 2011 – 2012 ($Million)
Table 126 Netsuite: Revenue By Segment, 2011 – 2012 ($Million)
Table 127 Netsuite: Revenue, By Region, 2011 – 2012 ($Million)
Table 128 Oracle: Revenue, 2011 – 2012 ($Million)
Table 129 Oracle: Revenue By Segment, 2011 – 2012 ($Million)
Table 130 Oracle: Revenue By Region, 2011 – 2012 ($Million)
Table 131 Pegasystems: Revenue, 2011 – 2012 ($Million)
Table 132 Ramco Systems: Revenue, 2011 – 2012 ($Million)
Table 133 Ramco Systems: Revenue By Region, 2012 ($Million)
Table 134 Sage: Revenue, 2011 – 2012 ($Million)
Table 135 Sage: Revenue By Business Unit Segment,2011 – 2012 ($Million)
Table 136 Sage: Revenue By Region, 2011 – 2012 ($Million)
Table 137 Salesforce: Revenue, 2011 – 2012 ($Million)
Table 138 Salesforce: Revenue By Business Unit Segment,2011 – 2012 ($Million)
Table 139 Salesforce: Revenue By Region, 2011 – 2012 ($Million)
Table 140 Sap: Revenue, 2011 – 2012 ($Million)
Table 141 Sap: Revenue By Business Unit Segment, 2011 – 2012 ($Million)
Table 142 Sap: Revenue By Region, 2011 – 2012 ($Million)

List Of Figures

Figure 1 Segment Definitions
Figure 2 Overall Customer Relationship Management Market Size,2013 – 2018 ($Billion)
Figure 3 Overall Social Customer Relationship Management Market Size, 2013 – 2018 ($Billion)
Figure 4 CRM And Social CRM Market Ecosystem
Figure 5 Market Players And Roles
Figure 6 CRM Market Size, By Application, 2013 – 2018 (Y-O-Y %)
Figure 7 CRM Market Size, By Customer Service And Support,By Vertical, 2013 – 2018 (Y-O-Y %)
Figure 8 CRM Market Size, By Customer Service And Support,By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 9 CRM Market Size, By Marketing, By Region,2013 – 2018 (Y-O-Y %)
Figure 10 CRM Market Size, By Marketing, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 11 CRM Market Size, By Marketing, By Deployment,2013 – 2018 (Y-O-Y %)
Figure 12 CRM Market Size, By Sales, By Region, 2013 – 2018 (Y-O-Y %)
Figure 13 CRM Market Size, By Sales, By Vertical, 2013 – 2018 (Y-O-Y %)
Figure 14 CRM Market Size, By Sales, By Deployment,2013 – 2018 (Y-O-Y %)
Figure 15 CRM Market Size, By Other Applications, 2013 – 2018 (Y-O-Y %)
Figure 16 CRM Market Size, By Other Applications, By Region,2013 – 2018 (Y-O-Y %)
Figure 17 CRM Market Size, By Other Applications, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 18 CRM Market Size, By Other Applications, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 19 CRM Market Size, By Type Of Deployment, 2013 – 2018 (Y-O-Y %)
Figure 20 Social CRM Market Size, By Type Of Deployment,2013 – 2018 (Y-O-Y %)
Figure 21 CRM Market Size, By Hosted, By Region, 2013 – 2018 (Y-O-Y %)
Figure 22 CRM Market Size, By Hosted, By Vertical, 2013 – 2018 (Y-O-Y %)
Figure 23 Social CRM Market Size, By Hosted, By Region,2013 – 2018 (Y-O-Y %)
Figure 24 Social CRM Market Size, By Hosted, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 25 CRM Market Size, By On-Premise, By Region,2013 – 2018 (Y-O-Y %)
Figure 26 CRM Market Size, By On-Premise, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 27 Social CRM Market Size, By On-Premise, By Region,2013 – 2018 (Y-O-Y %)
Figure 28 Social CRM Market Size, By On-Premise, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 29 CRM Market Size, By Hybrid, By Region, 2013 – 2018 (Y-O-Y %)
Figure 30 CRM Market Size, By Hybrid, By Vertical, 2013 – 2018 (Y-O-Y %)
Figure 31 Social CRM Market Size, By Hybrid, By Region,2013 – 2018 (Y-O-Y %)
Figure 32 Social CRM Market Size, By Hybrid, By Vertical,2013 – 2018 (Y-O-Y %)
Figure 33 Social CRM Market Size, By Solutions, 2013 – 2018 (Y-O-Y %)
Figure 34 Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 – 2018 (Y-O-Y %)
Figure 35 Social CRM Market Size, By Social Mapping, By Region,2013 – 2018 (Y-O-Y %)
Figure 36 Social CRM Market Size, By Social Middleware, By Region, 2013 – 2018 (Y-0-Y %)
Figure 37 Social CRM Market Size, By Social Management, By Region, 2013 – 2018 (Y-O-Y %)
Figure 38 Social CRM Market Size, By Social Measurement, By Region, 2013 – 2018 (Y-O-Y %)
Figure 39 Social CRM Market Size, By Verticals, 2013 – 2018 (Y-O-Y %)
Figure 40 Social CRM Market Revenue By Academia And Government,By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 41 Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 42 Social CRM Market Revenue By BFSI, By Deployment,2013 – 2018 (Y-O-Y %)
Figure 43 Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 44 Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 45 Social CRM Market Size, By Healthcare, By Deployment,2013 – 2018 (Y-O-Y %)
Figure 46 Social CRM Market Size, By Oil And Gas, By Deployment,2013 – 2018 (Y-O-Y %)
Figure 47 Social CRM Market Size, By Telecom And It, By Deployment, 2013 – 2018 (Y-O-Y %)
Figure 48 Social CRM Market Size, By Company Size, 2013 – 2018 (Y-O-Y %)
Figure 49 Social CRM Market Size, By SMB, By Region,2013 – 2018 (Y-O-Y %)
Figure 50 Social CRM Market Size, By Enterprise, By Region,2013 – 2018 (Y-O-Y %)
Figure 51 Parfait Charts Of Social CRM Market Size, By Region,2013 – 2018 ($Billion)
Figure 52 Social CRM Market Size, By Regions, 2013 – 2018 (Y-O-Y %)
Figure 53 Social CRM Market Size, By North America, By Solutions,2013 – 2018 (Y-O-Y %)
Figure 54 Social CRM Market Size, By Europe, By Solutions,2013 – 2018 (Y-O-Y %)
Figure 55 Social CRM Market Size, By APAC, By Solutions,2013 – 2018 (Y-O-Y %)
Figure 56 Social CRM Market Size, By Mea, By Solutions,2013 – 2018 (Y-O-Y %)
Figure 57 Social CRM Market Size, By Latin America, By Solutions,2013 – 2018 (Y-O-Y %)
Figure 58 Evolution Of CRM Solutions
Figure 59 CRM Market Disruption
Figure 60 Social CRM Market Chasm Plot
Figure 61 Go To Market Strategy
Figure 62 Adoption Roadmaps
Figure 63 Portfolio Comparison
Figure 64 Social Trends

- Acquia
- Allegiance
- Amdocs
- Contactually
- IBM
- ITC Infotech
- Jive Software
- Lithium
- Microsoft
- Nearstream
- Netsuite
- Nextprinciples
- Nimble
- Oracle
- Pegasystems
- Ramco Systems
- SAGE
- SAP
- Salesforce
- Sugarcrm
- Tracx

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