Executive's Guide to IT Governance. Improving Systems Processes with Service Management, COBIT, and ITIL. Wiley Corporate F&A
- Language: English
- 416 Pages
- Published: March 2013
The analysts forecast the Global IT Service Management (ITSM) market to grow at a CAGR of 7.30 percent over the period 2012-2016. One of the key factors contributing to this market growth is that an increasing number of employees are using personal technology devices in workplace. The Global IT Service Management (ITSM) market has also been witnessing the increasing popularity of ITSM among SMEs. However, the lack of transparency in service level agreements could pose a challenge to the growth of this market.
The report, Global IT Service Management (ITSM) market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Management (ITSM) market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this market space are BMC Software Inc., CA Technologies Inc., IBM Corp., and Hewlett-Packard Co.
The other vendors mentioned in the report are Axios Systems, Cherwell Software LLC, Citrix Systems Inc., Compuware Corp., EMC Corp., Fujitsu Ltd., Hitachi Ltd., Microsoft Corp., NetScout Systems Inc., Oracle Corp., ServiceNow Inc., Symantec Corp., and VMware Inc.
Key questions answered in this report:
- What will the market size be in 2016 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of these key vendors?
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01. Executive Summary
02. Scope of the Report
02.1 Market Overview
02.2 Product Offerings
03. Market Research Methodology
03.1 Market Research Process
03.2 Research Design
03.3 Research Methodology
04. List of Abbreviations
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Application
07.1 Global ITSM Market by Application 2012-2016
07.2 Global Configuration Management Market
07.2.1 Market Size and Forecast
07.3 Global IT Service Desk Market
07.3.1 Market Size and Forecast
07.4 Global IT Asset Management Market
07.4.1 Market Size and Forecast
07.5 Global Application Performance Management Market
07.5.1 Market Size and Forecast
07.6 Global Availability and Performance Management Market
07.6.1 Market Size and Forecast
07.7 Global Network Management Market
07.7.1 Market Size and Forecast
07.8 Global Job Scheduling Market
07.8.1 Market Size and Forecast
07.9 Global DBMS Management Market
07.9.1 Market Size and Forecast
08. Market Segmentation by End-users
09. Geographical Segmentation
10. Key Leading Countries
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Trends and their Impact
18. Vendor Landscape
18.1 Competitive Scenario
18.2 Market Share Analysis 2012
18.3 Other Prominent Vendors
19. Key Vendor Analysis
19.1 BMC Software Inc.
19.1.1 Business Overview
19.1.2 Business Segmentation
19.1.3 Key Information
19.1.4 SWOT Analysis
19.2 CA Technologies Inc.
19.2.1 Business Overview
19.2.2 Business Segmentation
19.2.3 Key Information
19.2.4 SWOT Analysis
19.3 IBM Corp.
19.3.1 Business Overview
19.3.2 Business Segmentation
19.3.3 Key Information
19.3.4 SWOT Analysis
19.4 Hewlett-Packard Co.
19.4.1 Business Overview
19.4.2 Business Segmentation
19.4.3 Key Information
19.4.4 SWOT Analysis
20. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global ITSM Market 2012-2016 (US$ billion)
Exhibit 3: Global ITSM Market Segmentation by Application 2012
Exhibit 4: Global ITSM Market Segmentation by Application 2012 & 2016
Exhibit 5: Global Configuration Management Market 2012-2016 (US$ billion)
Exhibit 6: Global IT Service Desk Market 2012-2016 (US$ billion)
Exhibit 7: Global IT Asset Management Market 2012-2016 (US$ billion)
Exhibit 8: Global Application Performance Management Market 2012-2016 (US$ billion)
Exhibit 9: Global Availability and Performance Management Market 2012-2016 (US$ billion)
Exhibit 10: Global Network Management Market 2012-2016 (US$ billion)
Exhibit 11: Global Job Scheduling Market 2012-2016 (US$ billion)
Exhibit 12: Global DBMS Management Market 2012-2016 (US$ billion)
Exhibit 13: Global ITSM Market by End-user Segmentation 2012
Exhibit 14: Global ITSM Market by Geographical Segmentation 2012
Exhibit 15: Global ITSM Market by Vendor Segmentation 2012
Exhibit 16: Business Segmentation of BMC Software Inc.
Exhibit 17: Business Segmentation of CA Technologies Inc.
Exhibit 18: Business Segmentation of IBM Corp.
Exhibit 19: Business Segmentation of Hewlett-Packard Co.
Commenting on the report, an analyst from the team said: “One of the major reasons for cloud-based ITSM adoption is to reduce the capital and operational costs associated with computing resource provisioning within enterprises. Since cloud services are provided over the cloud infrastructure, there is a considerable reduction in the associated capital and operational expenditure. SMEs have a smaller budget and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage. ITSM providers can promptly set up and configure the ITSM system in a SaaS-based environment. They also provide users with at-a-glance information on power usage efficiency and data center usage competence. This trend is increasing the popularity of ITSM solutions among SMEs, thereby contributing to the growth of the market.”
According to the report, one of the major drivers is the widespread adoption of personal devices in the workplace. Employees working in various organizations are carrying their own mobile devices such as smartphones and tablets to their workplace and connecting them to their company's network. These devices also facilitate remote access to data and help employees remain productive at all times even when they are not at their workstations. The increasing number of devices used with company networks is increasing the need for IT systems and services, thus driving the growth of the market.
Further, the report states that one of the major challenges is the lack of transparency of SLAs. SLAs are very important to customers as well as to IT management solution service providers. Often customers are clueless about the services to choose as a part of an SLA. Also, ITSM providers are often not consistent in the promises made as part of the SLA.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
- BMC Software Inc.
- CA Technologies Inc.
- IBM Corp.
- Hewlett-Packard Co.
- Axios Systems
- Cherwell Software LLC
- Citrix Systems Inc.
- Compuware Corp.
- EMC Corp.
- Fujitsu Ltd.
- Hitachi Ltd.
- Microsoft Corp.
- NetScout Systems Inc.
- Oracle Corp.
- ServiceNow Inc.
- Symantec Corp.
- and VMware Inc.