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Business VoIP Overview by Vertical Industry
In-Stat/MDR, Feb 2010, Pages: 24
This report is designed to be used in conjunction with the US Business VoIP Overview: Optimization Trumps Expansion, #IN1004350CT, which provides survey findings and forecasts at a total US business level. Business VoIP Overview by Vertical Industry provides specifics by the professional services, education, government, and health care vertical industry segments, with the exception of forecasts, where education is rolled up into government.
VoIP Penetration Strongest in the Government Sector, Where 48% of Respondents Report VoIP is Deployed in At Least One Location
New research from In-Stat reveals that the government vertical is among the strongest industry verticals for VoIP adoption. Based on In-Stat’s survey, 48% of respondents in government institutions report that VoIP is deployed in at least one location. The research reveals interesting distinctions among key vertical segments.
“Overall, integration is more critical than cost savings,” says Norm Bogen, In-Stat research vice president. “However, cost is most critical in the education segment, while scalable features and capabilities are most important in the government segment.”
The recent research by In-Stat also found the following:
- Verizon is the most cited Current Broadband IP Telephony Provider among government institutions, with a commanding lead over other providers.
- AT&T has the leading position as a provider of IP Centrex solutions across size of business and vertical markets.
- Cisco is the IP PBX market leader in all segments, but particularly in education.
- The Healthcare vertical is the strongest adopter of IP handsets.
- Hosted IP Centrex has appeal with government and healthcare segments, cited significantly more in these segments compared to the professional services or educational segments.
Recent In-Stat research, Business VoIP Overview by Vertical Industry covers the US business market for IP telephony by vertical. It includes:
- Survey results of 1000 US business decision makers relative to IP telephony.
- Vertical segmentation by professional services, education, government, and healthcare.
- US Hosted IP Centrex Revenues.
- IP PBX Revenues.
- Broadband IP Telephony Revenues.
- Analysis of key VoIP market barriers and drivers for each vertical segment.
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