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Channel Metrics: Consumer Distribution Trends in UK Accident and Health Insurance (briefing) Product Image

Channel Metrics: Consumer Distribution Trends in UK Accident and Health Insurance (briefing)

  • Published: February 2014
  • Region: United Kingdom, United States, Great Britain
  • 53 Pages
  • Finaccord

Channel Metrics: Consumer Distribution Trends in UK Accident and Health Insurance is the most detailed and up-to-date guide to distribution trends in accident and health insurance in the UK available on a published basis. It incorporates results for four insurance policy types – dental insurance, health / hospital cash plans, personal accident insurance and private medical insurance – and these are presented both in an aggregated format and also separately for each policy type. It analyses: how consumers acquire these products - e.g. online, telephone, post or in person; from whom they acquire them - e.g. direct from the provider, through brokers or affinity schemes; and how often they acquire them - i.e. how many consumers acquired one or more of them in 2013, either for the first time or by switching provider instead of renewing or carrying on with an existing product.

Findings from this survey, which represents trends in 2013, are compared with those from 2007, 2009 and 2011 to show trends over time. Furthermore, results are provided separately for all insured respondents (i.e. the 'stock'), for new buyers and switchers (i.e. those making a distribution choice READ MORE >

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

What is this report about?

Rationale

Updating the results from previous biannual surveys

Analysis of consumers making an active distribution choice

Analysis of consumers taking out financial services in prior years

Analysis of distribution interfaces and channels

Expanding upon the results from previous surveys to reflect new distribution trends

Option for customised data analysis

Finaccord

Channel Metrics briefings

Other UK consumer research publications

UK affinity and partnership marketing publications

2.0 SURVEY FINDINGS

Introduction

Switching rates, brand new sales and renewals

Distribution interfaces

Interfaces used by all customers

Interfaces used by switchers and new buyers

Interfaces used by customers renewing a policy

Distribution channels

Channels used by all customers

Channels used by switchers and new buyers

Channels used by customers renewing a policy

Comparative strength of channels between sales and renewals

Methods of funding worksite accident and health insurance

3.0 APPENDIX

Detailed findings for dental insurance

Detailed findings for health / hospital cash plans

Detailed findings for personal accident insurance

Detailed findings for private medical insurance

Research sample and mechanics

Research methodology and structure

LIST OF GRAPHICS / TABLES

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

The financial services distribution universe: channels and interfaces

2.0 SURVEY FINDINGS

% of consumers switching provider, acquiring accident or health insurance for the first time or renewing with their existing provider, by product type, 2013

% of consumers switching provider, acquiring accident or health insurance for the first time or renewing with their existing provider, by product type, 2013 (table)

Distribution interfaces used by all respondents holding accident or health insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by all respondents holding accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Distribution interfaces used by switchers and new buyers of accident or health insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by switchers and new buyers of accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Distribution interfaces used by respondents renewing accident or health insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by respondents renewing accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Distribution channels used by all respondents holding accident or health insurance, 2007, 2009, 2011 and 2013

Distribution channels used by all respondents holding accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Distribution channels used by switchers and new buyers of accident or health insurance, 2007, 2009, 2011 and 2013

Distribution channels used by switchers and new buyers of accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Distribution channels used by respondents renewing accident or health insurance, 2007, 2009, 2011 and 2013

Distribution channels used by respondents renewing accident or health insurance, 2007, 2009, 2011 and 2013 (table)

Comparison of main distribution channels used for acquiring accident or health insurance, switchers and new buyers versus renewals, 2013

Methods of funding accident or health insurance acquired via the worksite, 2013

3.0 APPENDIX

Distribution interfaces used by all respondents holding dental insurance, 2009, 2011 and 2013

Distribution interfaces used by switchers and new buyers of dental insurance, 2009, 2011 and 2013

Distribution interfaces used by respondents renewing dental insurance, 2009, 2011 and 2013

Distribution channels used by all respondents holding dental insurance, 2009, 2011 and 2013

Distribution channels used by switchers and new buyers of dental insurance, 2009, 2011 and 2013

Distribution channels used by respondents renewing dental insurance, 2009, 2011 and 2013

Distribution interfaces used by all respondents holding health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution interfaces used by switchers and new buyers of health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution interfaces used by respondents renewing health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution channels used by all respondents holding health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution channels used by switchers and new buyers of health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution channels used by respondents renewing health / hospital cash plans, 2007, 2009, 2011 and 2013

Distribution interfaces used by all respondents holding personal accident insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by switchers and new buyers of personal accident insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by respondents renewing personal accident insurance, 2007, 2009, 2011 and 2013

Distribution channels used by all respondents holding personal accident insurance, 2007, 2009, 2011 and 2013

Distribution channels used by switchers and new buyers of personal accident insurance, 2007, 2009, 2011 and 2013

Distribution channels used by respondents renewing personal accident insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by all respondents holding private medical insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by switchers and new buyers of private medical insurance, 2007, 2009, 2011 and 2013

Distribution interfaces used by respondents renewing private medical insurance, 2007, 2009, 2011 and 2013

Distribution channels used by all respondents holding private medical insurance, 2007, 2009, 2011 and 2013

Distribution channels used by switchers and new buyers of private medical insurance, 2007, 2009, 2011 and 2013

Distribution channels used by respondents renewing private medical insurance, 2007, 2009, 2011 and 2013

Sample breakdown by age group, household income band and geographical location

Note: Product cover images may vary from those shown

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