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Global E-Commerce Delivery Report 2012 - Product Image

Global E-Commerce Delivery Report 2012

  • ID: 2318839
  • November 2012
  • Region: Global
  • 151 Pages
  • yStats GmbH & Co. KG

FEATURED COMPANIES

  • Amazon
  • C&A
  • Estonian Post
  • InPost
  • Otto
  • Royal Mail
  • MORE

Global B2C E-Commerce continues to grow, bringing new Challenges for Delivery

In its ""Global E-Commerce Delivery Report 2012"", which provides global data about the delivery of products ordered online, market research company yStats analyzes delivery options for online orders across various countries. It highlights what is important to customers and demonstrates that a good infrastructure is necessary for prospering B2C E-Commerce.

While in South America, infrastructural problems make it difficult to deliver products ordered online, delivery companies in North America continue to expand their services. In Europe, people also tend to order products beyond national borders and in Asia and Africa, B2C E-Commerce continues to grow, as does the need for the delivery of orders. These and other facts are presented in yStats.com’s latest report.

Differences in Infrastructure impact Deliveries in North and South America

In 2012, delivery companies in the USA have introduced new products and technologies to meet the demands of a growing market. In 2012 in the USA, UPS and Bridgeline Digital started cooperation with online retailers regarding B2C E-Commerce READ MORE >

FEATURED COMPANIES

  • Amazon
  • C&A
  • Estonian Post
  • InPost
  • Otto
  • Royal Mail
  • MORE

1. MANAGEMENT SUMMARY

2. GLOBAL
- E-Commerce Delivery Trends, 2011/2012; and Postal Development Trends
- B2C E-Commerce Delivery Trends, 2012

3. NORTH AMERICA
3.1 USA (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Breakdown of Standard Shipping Price Ranges charged by Online Retailers, in %, April 2012
- Breakdown of promised Delivery Times, in % of Online Retailers, April 2012
- Breakdown of actual Delivery Times, in % Online Retailers, April 2012
- Breakdown of Returns Charges, in % Online Retailers, April 2012
- Leading Reasons for Distance Shopping, including Delivery, in % of Consumers, March 2012
- Leading Reasons for not making a Distance Purchase, including Delivery, in % of Consumers, March 2012
- Willingness to pay for Shipping and Handling when making Distance Purchases, in % of Consumers, March 2012
- Impact of Free Shipping on Distance Selling Orders, in %, May 2012
- Consumers with discounted Shipping Memberships with Online Retailers and connected Increase in Online Purchases, in % of Consumers, March 2012
- Accepted maximum free Shipping Delivery Time for Distance Orders, in % of Consumers, March 2012
- Satisfaction with Online Shopping Experiences, incl. Delivery, in % of Satisfaction, February 2012
- Importance of Factors in Comparison Shopping, incl. Delivery, in % of Shoppers, February 2012
- Willingness to wait for Delivery, in % of Online Shoppers, February 2012
- Shipping Option chosen most often, in % of Online Shoppers, February 2012
- Preferences for Flexible Shipping Service, in % of Online Shoppers, February 2012
- Same-Day Delivery News about eBay, Amazon, Macy‘s, and Google, 2011/2012
- Delivery News about UPS Performance, Q2 2012 and UPS US average domestic Package Volume, in millions, Q2 2011 & Q2 2012
- Delivery News about UPS and Bridgeline Digital, 2012
- Delivery News about USPS Products, July 2012
- Delivery News about Wal-Wart, October 2012
3.2 Canada
- Delivery News about BufferBox, 2012
- Delivery News about Canada Post, May 2012

4. LATIN AMERICA
4.1 Brazil
- B2C E-Commerce Delivery Trends, 2011/2012
- Main Reasons not to shop Online, by Product Category, incl. Shipping in % of Internet Users, July 2012
- Delivery News about B2W, June 2012
- Delivery News about Grupo Abril and Total Express, November 2011
- Delivery News about Prologis, 2012

5. WESTERN EUROPE
5.1 Europe: Regional
- Courier, Express and Parcel Delivery Trends, incl. B2C E-Commerce Delivery, 2010-2012 and Shipment Volume of Courier, Express and Parcel Deliveries, in billions, 2008, 2010 & 2012f
- Barriers to Cross-Border E-Commerce Delivery, 2011
- Issues affecting Cross-Border Online Retail, incl. Delivery, in %, 2011
- Breakdown of Number of Days Between Order and Delivery, in % of Cross-Border Online Purchases, September 2011
- Breakdown of Number of Days Between Payment and Delivery, in % of Cross-Border Online Purchases, September 2011
- Cross-Border E-Commerce Delivery Situation, September 2011; Breakdown of Reasons for not purchasing in foreign Countries, in %, September 2011
- Breakdown of Problems with Online Purchases, in % of Complaints, September 2011
- Perception of higher Delivery Costs impeding Sales Growth, by Country, in % Distance Sellers, including Online, September-October 2011
- Perceived Impediment of higher Delivery Costs on Cross-Border Distance Sales Growth, in % of Distance Sellers, including Online, September-October 2011
- Delivery News about DHL Global Mail, 2012
- Delivery News about Hermes, 2012
- Delivery News about Webgistix, 2012
5.2 UK (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Breakdown of Cross-Border E-Commerce Delivery Possibility, in % of Online Retailers, 2010 & 2011
- Free-of-Charge Cross-Border Delivery Thresholds, by Region, in % of Online Retailers, 2011
- Timeliness of B2C E-Commerce Deliveries, by Region, in % of Orders Placed, 2011
- Cross-Border Delivery Time, in % of Orders Placed with Online Retailers, 2011
- Standard Delivery Charges of Online Retailers in the UK, by Region, in GBP, 2011
- Breakdown of Choice of Couriers, by Region, in % of Orders placed with Online Retailers, 2011
- Time of Delivery Arrival, in % of Orders Placed with Online Retailers, 2012
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Delivery News about Amazon, 2012
- Delivery News about Royal Mail, 2012
5.3 France (Top Country)
- B2C E-Commerce Delivery Trends, 2011
- Reasons against Online Shopping, incl. Delivery, in % of Consumers, 2011
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Delivery News about La Poste, 2012
5.4 Belgium
- Online Delivery Preference, in % of Online Shoppers, April 2012
- Online Purchase Delivery Type Preference, in % of Online Shoppers, April 2012
- Breakdown of Online Delivery Time Preference, by Time of Day and Weekday in % of Online Shoppers, April 2012
- Willingness to pay for Online Purchase Delivery, in % of Online Shoppers, April 2012
- Delivery Methods offered by Distance Selling Companies, including Online Shops, in %, 2010 & 2011
- Delivery Methods offered by Distance Selling Companies, including Online Shops, by Logistics Service Providers, in %, 2010 & 2011
- Time Slot Delivery Methods offered by Distance Selling Companies, including Online Shops, in %, 2010 & 2011
5.5 Italy
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
5.6 Netherlands
- Most important Delivery Aspect of Online Orders, by Product Category, in %, 2011
- Leading Online Delivery Carrier Selection Criteria, in %, H2 2010-H2 2011
- Preferred Online Order Reception Location and Preferred Self Pick-Up Location, in %, H2 2010-H2 2011
- Preferred Time of Day for Online Purchase Delivery, in %, 2011
- Delivery News about PostNL, May 2012
5.7 Spain
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Problems regarding Online Shopping, in % of Online Shoppers, 2010 & 2011

6. CENTRAL EUROPE
6.1 Germany (Top Country)
- Importance of Delivery Aspects, in % of Customers, December 2011
- E-Commerce Delivery Destination Preferences, in % of Customers, July 2012
- E-Commerce Delivery Destination Options, in % of Online Retailers, July 2012
- Importance of offering several Delivery Services and Offering of preferred Delivery Service when shopping Online, in % of Online Shoppers, October/November 2011
- Unwillingness to shop Online at Online Shops not offering the preferred Delivery Services and Termination of Online shopping Process, in % Online Shoppers, October/November 2011
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, September 2011
- E-Commerce Delivery Facts about Amazon
- E-Commerce Delivery Facts about Otto
- E-Commerce Delivery Facts about Conrad
- E-Commerce Delivery Facts about Bonprix
- E-Commerce Delivery Facts about Weltbild
- E-Commerce Delivery Facts about H&M
- E-Commerce Delivery Facts about C&A
- Top 10 Online Shops, ranked by Online-Shop Index, November 2011
- Satisfaction with Delivery Time, by Online Shop, in % of Customers, 2011
6.2 Austria
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
6.3 Switzerland
- Delivery News about Swiss Post International, 2012

7. SCANDINAVIA
7.1 Scandinavia: Regional
- Factors influencing Purchase Behavior, including Delivery, in % of Online Shoppers, January 2012
7.2 Sweden
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
7.3 Denmark
- Breakdown B2C E-Commerce Delivery Methods, in % of Online Shoppers, Q2 2012
- Breakdown of Online Purchase Delivery Satisfaction, in % of Online Shoppers, Q2 2011 & Q2 2012
7.4 Norway
- Court Ruling against Norway Post, 2012
7.5 Finland
- Barriers against Online Shopping, including Delivery, in % of Internet Users, November 2011
- Delivery News about Itella, 2012

8. EASTERN EUROPE
8.1 Russia (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- B2C E-Commerce Delivery Trends 2011/2012 and Shares of Delivery Types on total Deliveries, in %, Q1-Q3 2011
- Delivery News about DPD, April 2012
- Delivery News about Hermes and DPD, 2012
- Delivery News about Ozon, 2012
- Delivery News about Russian Post, 2012

8.2 Czech Republic
- Delivery News about DPD, April 2012

8.3 Estonia
- Delivery News about Estonian Post, February 2012

8.4 Poland
- Offered Online Delivery Options, in % of Online Shops, 2009 & 2010
- Online Delivery Methods, by Popularity, in % of Consumers, 2008-2010
- Cooperations with Logistics Companies, by Company, in % Online Shops, 2010
- Delivery News about DPD Poland, 2012
Delivery News about InPost, 2012

8.5 Turkey
- B2C E-Commerce Delivery Trends, 2011; and Delivery News about FedEx, April 2012

9. ASIA-PACIFIC
9.1 Japan (Top Country)
- Delivery News about Japan Post and Rakuten, 2012
- Delivery News about Japan Post and JP Media Direct, August 2012
- Delivery News about Prologis, September 2012

9.2 China (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Development of B2C E-Commerce Delivery, 2012
- B2C E-Commerce Delivery by Online Retailers, 2012
- Delivery News about Global Logistic Properties, October 2012
- Delivery News about The Corner, 2012

9.3 India
- B2C E-Commerce Delivery Trends, 2012

9.4 Singapore
- B2C E-Commerce Delivery Trends, 2012

9.5 South Korea
- B2C E-Commerce Delivery Trends, 2012; and used Delivery Services of B2C E-Comm. Orders, in %, Q1 2011, Q2 2011, Q1 2012 & Q2 2012

9.6 Australia
- B2C E-Commerce Delivery Trends and Share of B2C E-Commerce Retailers complaining about the Costs of Postal Services, in %, March 2011 & March 2012
- Key Improvements in Delivery Services wanted by Online Retailers on eBay Australia, in % of Online Retailers, December 2011/January 2012
- Delivery News about Royal Mail Services, May 2012

10. MIDDLE EAST & AFRICA

10.1 Middle East: Regional
- Delivery News about Aramex, 2012

10.2 South Africa
- B2C E-Commerce Delivery Trends, 2011/2012

- Macy‘s
- UPS
- Bridgeline Digital
- USPS Products
- BufferBox
- Canada Post
- Total Express
- Prologis
- DHL Global Mail
- Hermes
- Webgistix
- La Poste
- Amazon
- Otto
- Conrad
- Bonprix
- Weltbild
- H&M
- C&A
- Grupo Abril
- Royal Mail
- PostNL
- Swiss Post International
- Itella
- DPD
- Ozon
- Russian Post
- Estonian Post
- InPost
- FedEx
- Rakuten
- Japan Post
- Aramex

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