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IT Service Management: At the Forefront of Managing IT as a Business (Strategic Focus)
Datamonitor, Oct 2009, Pages: 42
With the global slowdown forcing enterprises to refocus on streamlining their cost structures, the IT function has come under scrutiny for inefficiencies arising from infrastructure sprawl and decentralization. Datamonitor believes that the mandate for adopting ITSM is gaining ground against the backdrop of recession and this report aims to provide a comprehensive overview of the ITSM domain.
Scope
- Provides an overview of the most important trends affecting the ITSM market, including an assessment of the competitive dynamics.
- Delivers a comprehensive evaluation of the current state of the ITSM market and the changing preferences of end-users.
- Presents Datamonitor's view on the future of the industry value chain and recommends specific go-to-market strategies.
Highlights of this title
IT service management is increasingly being seen as a viable approach to managing the IT organization as a business and not just as a cost center. The transformation of the IT organization from a support function to a strategic partner helping the business design and deliver core services helps eliminate many cost and process inefficiencies.
The ITSM solution market, dominated by the big four IT systems management vendors, remains extremely competitive with a range of mid-tier and point solution vendors offering compelling alternatives to enterprises. The growth outlook is quite positive, with the market forecast to register a healthy CAGR of 7.6% between 2009 and 2014.
Datamonitor’s analysis of the changing dynamics in the competitive landscape and market preferences calls for a re-evaluation of go-to-market strategies. Datamonitor believes vendors should focus better on their product communications and value added services such as process consulting and compliance certification.
Key reasons to purchase this title
- Gain an in-depth knowledge on the dynamics of the ITSM market
- Understand the changing preferences of users and technology evolution in the ITSM space
- Appreciate potential adjustments to go-to-market strategies to address the current market challenges
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