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Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019) - Product Image Special Offer Sale Banner

Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019)

  • ID: 2771344
  • March 2014
  • Region: Global
  • 178 Pages
  • Markets and Markets
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FEATURED COMPANIES

  • Aspect Software
  • Avaya, Inc.
  • Calabrio
  • Callminer
  • Hp Autonomy
  • Nexidia, Inc.
  • MORE

'Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)'

The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by adding up the market size of each solution and services such as speech engine, indexing and analysis, software query, engine reports and dashboards, professional services and support, maintenance services, and others.

In speech analytics, each solution and service is playing an important role in the market. These solutions and services support various applications including business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and other applications.

Most of the enterprises are focusing on marketing effectiveness, reducing causes of attrition, ensuring script compliance for competitive, and market intelligence. READ MORE >

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aspect Software
  • Avaya, Inc.
  • Calabrio
  • Callminer
  • Hp Autonomy
  • Nexidia, Inc.
  • MORE

1 Introduction
1.1 Key Take-Aways
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data Points
1.5.2 Data Triangulation And Market Forecasting
1.6 Forecast Assumptions

2 Executive Summary
2.1 Abstract
2.2 Overall Market Size

3 Market Overview
3.1 Market Definition
3.2 Market Evolution
3.3 Market Segmentation
3.4 Market Dynamics
3.4.1 Drivers
3.4.1.1 Call Center
3.4.1.2 Increased Importance Of Voice In Multichannel World
3.4.1.3 Increased Focus On Competitive And Market Intelligence
3.4.1.4 Risk And Compliance Management
3.4.2 Restraints
3.4.2.1 Increasing Cost
3.4.2.2 Lack Of Awareness
3.4.3 Opportunities
3.4.3.1 New Areas Of Implementation
3.4.3.2 Growing Demand For Cloud Analytics
3.4.3.3 Real-Time Speech Analytics
3.4.4 Impact Analysis Of Dros
3.5 Value Chain

4 Speech Analytics: Market Size And Forecast By Types
4.1 Introduction
4.2 Market Size And Forecast

5 Speech Analytics: Market Size And Forecast By Solutions
5.1 Introduction
5.2 Market Size And Forecast
5.3 Speech Engine
5.3.1 Overview
5.3.2 Market Size And Forecast
5.4 Indexing And Analysis
5.4.1 Overview
5.4.2 Market Size And Forecast
5.5 Query Engine And Search Tool
5.5.1 Overview
5.5.2 Market Size And Forecast
5.6 Reports And Dashboards
5.6.1 Overview
5.6.2 Market Size And Forecast
5.7 Others
5.7.1 Overview
5.7.2 Market Size And Forecast

6 Speech Analytics: Market Size And Forecast By Services
6.1 Introduction
6.2 Market Size And Forecast
6.3 Professional Services
6.3.1 Overview
6.3.2 Market Size And Forecast
6.4 Support And Maintenance Services
6.4.1 Overview
6.4.2 Market Size And Forecast

7 Speech Analytics: Market Size And Forecast By Applications
7.1 Introduction
7.2 Market Size And Forecast
7.3 Business Process Management
7.3.1 Overview
7.3.2 Market Size And Forecast
7.4 Agent Performance Management
7.4.1 Overview
7.4.2 Market Size And Forecast
7.5 Customer Experience Management
7.5.1 Overview
7.5.2 Market Size And Forecast
7.6 Market Intelligence Management
7.6.1 Overview
7.6.2 Market Size And Forecast
7.7 Risk And Compliance Management
7.7.1 Overview
7.7.2 Market Size And Forecast
7.8 Others
7.8.1 Overview
7.8.2 Market Size And Forecast

8 Speech Analytics: Market Size And Forecast By Deployment Types
8.1 Introduction
8.2 Market Size And Forecast
8.3 On-Premise
8.3.1 Overview
8.3.2 Market Size And Forecast
8.4 On-Demand
8.4.1 Overview
8.4.1.1 Market Size And Forecast

9 Speech Analytics: Market Size And Forecast By Organization Size
9.1 Introduction
9.2 Market Size And Forecast
9.3 Small And Medium-Size Businesses (Smbs)
9.3.1 Overview
9.3.2 Market Size And Forecast
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Market Size And Forecast

10 Speech Analytics: Market Size And Forecast By Verticals
10.1 Introduction
10.2 Market Size And Forecast
10.3 Banking, Financial Services, And Insurance (Bfsi)
10.3.1 Overview
10.3.2 Market Size And Forecast
10.4 Consumer Goods And Retail
10.4.1 Overview
10.4.2 Market Size And Forecast
10.5 Healthcare And Life Sciences
10.5.1 Overview
10.5.2 Market Size And Forecast
10.6 Government, Defense, And Aerospace
10.6.1 Overview
10.6.2 Market Size And Forecast
10.7 Manufacturing
10.7.1 Overview
10.7.2 Market Size And Forecast
10.8 Transportation And Logistics
10.8.1 Overview
10.8.2 Market Size And Forecast
10.9 Travel And Hospitality
10.9.1 Overview
10.9.2 Market Size And Forecast
10.1 Telecommunication And It
10.10.1 Overview
10.10.2 Market Size And Forecast
10.11 Media And Entertainment
10.11.1 Overview
10.11.2 Market Size And Forecast
10.12 Public Sector, Energy, And Utilities
10.12.1 Overview
10.12.2 Market Size And Forecast
10.13 Outsourcing
10.13.1 Overview
10.13.2 Market Size And Forecast
10.14 Others
10.14.1 Overview
10.14.2 Market Size And Forecast

11 Speech Analytics: Market Size And Forecast By Regions
11.1 Introduction
11.2 Market Size And Forecast
11.2.1 Parfait Chart
11.2.2 Regional Market Lifecycle
11.3 North America (Na)
11.3.1 Overview
11.3.2 Market Size And Forecast
11.4 Europe
11.4.1 Overview
11.4.2 Market Size And Forecast
11.5 Asia Pacific (Apac)
11.5.1 Overview
11.5.2 Market Size And Forecast
11.6 Middle East And Africa (Mea)
11.6.1 Overview
11.6.2 Market Size And Forecast
11.7 Latin America (La)
11.7.1 Overview
11.7.2 Market Size And Forecast

12 Speech Analytics: Market Landscape
12.1 Competitive Landscape
12.1.1 Ecosystem And Roles
12.2 End-User Landscape
12.2.1 Market Opportunity Analysis
12.2.2 End-User Analysis
12.2.2.1 Call Center Growth
12.2.2.2 Return On Investment (Roi) Growth
12.2.2.3 Demand For Speech Analytics Across Verticals

13 Company Profiles
(Introduction, Products & Services, Strategy & Analyst Insights, New Developments, Mnm View)*
13.1 Aspect Software
13.2 Avaya, Inc.
13.3 Calabrio
13.4 Callminer
13.5 Genesys Telecommunications Laboratories
13.6 Hp Autonomy
13.7 Nexidia, Inc.
13.8 Nice Systems, Inc.
13.9 Nuance Communications
13.1 Verint Systems, Inc.
*Details On Marketsandmarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments Might Not Be Captured In Case Of Unlisted Companies.
Appendix
- Mergers & Acquisitions (M&A)
- Vc Funding Analysis
- Social Reach

List Of Tables

Table 1 Speech Analytics Market Size, By Region, 2014-2019 ($Million)
Table 2 Speech Analytics Market Size, By Types, 2014-2019 ($Million)
Table 3 Speech Analytics Market Size, By Solutions, 2014-2019 ($Million)
Table 4 Speech Analytics: Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 5 Speech Analytics: Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 6 Speech Analytics: Query Engine And Search Tool Market Size, By Vertical, 2014-2019 ($Million)
Table 7 Speech Analytics: Reports And Dashboard Market Size, By Vertical, 2014-2019 ($Million)
Table 8 Speech Analytics: Other Solutions Market Size, By Vertical, 2014-2019 ($Million)
Table 9 Speech Analytics Market Size, By Services, 2014-2019 ($Million)
Table 10 Speech Analytics: Professional Services Market Size, By Vertical, 2014-2019 ($Million)
Table 11 Speech Analytics: Support And Maintenance Services Market Size, By Vertical, 2014-2019 ($Million)
Table 12 Speech Analytics, By Application, 2014-2019 ($Million)
Table 13 Speech Analytics: Business Process Management Application Market Size, By Region, 2014-2019 ($Million)
Table 14 Speech Analytics: Agent Performance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 15 Speech Analytics: Customer Experience Management Application Market Size, By Region, 2014-2019 ($Million)
Table 16 Speech Analytics: Market Intelligence Management Application Market Size, By Region, 2014-2019 ($Million)
Table 17 Speech Analytics: Risk And Compliance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 18 Speech Analytics: Other Application Market Size, By Region, 2014-2019 ($Million)
Table 19 Speech Analytics By Deployment Type, 2014-2019 ($Million)
Table 20 Speech Analytics: On-Premise Market Size, By Application, 2014-2019 ($Million)
Table 21 Speech Analytics: On-Demand Market Size, By Application, 2014-2019 ($Million)
Table 22 Speech Analytics By Organization Size, 2014-2019 ($Million)
Table 23 Speech Analytics: Smbs Market Size, By Application, 2014-2019 ($Million)
Table 24 Speech Analytics: Large Enterprises Market Size, By Application, 2014-2019 ($Million)
Table 25 Speech Analytics Market Size, By Vertical, 2014-2019 ($Million)
Table 26 Speech Analytics: Banking, Financial Services, And Insurance Market Size, By Application, 2014-2019 ($Million)
Table 27 Speech Analytics: Banking, Financial Services, And Insurance Market Size, By Region, 2014-2019 ($Million)
Table 28 Speech Analytics: Consumer Goods And Retail Market Size, By Application, 2014-2019 ($Million)
Table 29 Speech Analytics: Consumer Goods And Retail Market Size, By Region, 2014-2019 ($Million)
Table 30 Speech Analytics: Healthcare And Life Sciences Market Size, By Application, 2014-2019 ($Million)
Table 31 Speech Analytics: Healthcare And Life Sciences Market Size, By Region, 2014-2019 ($Million)
Table 32 Speech Analytics: Government, Defense, And Aerospace Market Size, By Application, 2014-2019 ($Million)
Table 33 Speech Analytics: Government, Defense, And Aerospace Market Size, By Region, 2014-2019 ($Million)
Table 34 Speech Analytics: Manufacturing Market Size, By Application, 2014-2019 ($Million)
Table 35 Speech Analytics: Manufacturing Market Size, By Region, 2014-2019 ($Million)
Table 36 Speech Analytics: Transportation And Logistics Market Size, By Application, 2014-2019 ($Million)
Table 37 Speech Analytics: Transportation And Logistics Market Size, By Region, 2014-2019 ($Million)
Table 38 Speech Analytics: Travel And Hospitality Market Size, By Application, 2014-2019 ($Million)
Table 39 Speech Analytics: Travel And Hospitality Market Size, By Region, 2014-2019 ($Million)
Table 40 Speech Analytics: Telecommunication And It Market Size, By Application, 2014-2019 ($Million)
Table 41 Speech Analytics: Telecommunication And It Market Size, By Region, 2014-2019 ($Million)
Table 42 Speech Analytics: Media And Entertainment Market Size, By Application, 2014-2019 ($Million)
Table 43 Speech Analytics: Media And Entertainment Market Size, By Region, 2014-2019 ($Million)
Table 44 Speech Analytics: Public Sector, Energy, And Utilities Market Size, By Application, 2014-2019 ($Million)
Table 45 Speech Analytics: Public Sector, Energy, And Utilities Market Size, By Region, 2014-2019 ($Million)
Table 46 Speech Analytics: Outsourcing Market Size, By Application, 2014-2019 ($Million)
Table 47 Speech Analytics: Outsourcing Market Size, By Region, 2014-2019 ($Million)
Table 48 Speech Analytics: Other Market Size, By Application, 2014-2019 ($Million)
Table 49 Speech Analytics: Other Market Size, By Region, 2014-2019 ($Million)
Table 50 Speech Analytics: Na Market Size, By Solutions, 2014-2019 ($Million)
Table 51 Speech Analytics: Na Market Size, By Services, 2014-2019 ($Million)
Table 52 Speech Analytics: Na Market Size, By Deployment Type, 2014-2019 ($Million)
Table 53 Speech Analytics: Na Market Size, By Organization Size, 2014-2019 ($Million)
Table 54 Speech Analytics: Europe Market Size, By Solutions, 2014-2019 ($Million)
Table 55 Speech Analytics: Europe Market Size, By Services, 2014-2019 ($Million)
Table 56 Speech Analytics: Europe Market Size, By Deployment Type, 2014-2019 ($Million)
Table 57 Speech Analytics: Europe Market Size, By Organization Size, 2014-2019 ($Million)
Table 58 Speech Analytics: Apac Market Size, By Solutions, 2014-2019 ($Million)
Table 59 Speech Analytics: Apac Market Size, By Services, 2014-2019 ($Million)
Table 60 Speech Analytics: Apac Market Size, By Deployment Type, 2014-2019 ($Million)
Table 61 Speech Analytics: Apac Market Size, By Organization Size, 2014-2019 ($Million)
Table 62 Speech Analytics: Mea Market Size, By Solutions, 2014-2019 ($Million)
Table 63 Speech Analytics: Mea Market Size, By Services, 2014-2019 ($Million)
Table 64 Speech Analytics: Mea Market Size, By Deployment Type, 2014-2019 ($Million)
Table 65 Speech Analytics: Mea Market Size, By Organization Size, 2014-2019 ($Million)
Table 66 Speech Analytics: La Market Size, By Solutions, 2014-2019 ($Million)
Table 67 Speech Analytics: La Market Size, By Services, 2014-2019 ($Million)
Table 68 Speech Analytics: La Market Size, By Deployment Type, 2014-2019 ($Million)
Table 69 Speech Analytics: La Market Size, By Organization Size, 2014-2019 ($Million)

List Of Figures

Figure 1 Data Triangulation, Top-Down And Bottom-Up Approach
Figure 2 Speech Analytics Market, By Region, 2014-2019 ($Million, Y-O-Y %)
Figure 3 Speech Analytics Market Segmentation
Figure 4 Speech Analytics: Time-Impact Analysis Of Dynamics
Figure 5 Speech Analytics: Value Chain
Figure 6 Speech Analytics Market, By Type, 2014-2019 ($Million, Y-O-Y %)
Figure 7 Speech Analytics Market, By Type, 2014-2019 (Y-O-Y %)
Figure 8 Speech Analytics Market, By Solutions, 2014-2019 ($Million, Y-O-Y %)
Figure 9 Speech Analytics Market, By Solutions, 2014-2019 (Y-O-Y %)
Figure 10 Speech Analytics Market, By Services, 2014-2019 ($Million, Y-O-Y %)
Figure 11 Speech Analytics Market, By Services, 2014-2019 (Y-O-Y %)
Figure 12 Speech Analytics Market, By Application, 2014-2019 ($Million, Y-O-Y %)
Figure 13 Speech Analytics Market, By Application, 2014-2019 (Y-O-Y %)
Figure 14 Speech Analytics Market, By Deployment Types, 2014-2019 ($Million, Y-O-Y %)
Figure 15 Speech Analytics Market, By Deployment Types, 2014-2019 (Y-O-Y %)
Figure 16 Speech Analytics Market, By Organization Size, 2014-2019 ($Million, Y-O-Y %)
Figure 17 Speech Analytics Market, By Organization Size, 2014-2019 (Y-O-Y %)
Figure 18 Speech Analytics Market, By Vertical, 2014-2019 ($Million, Y-O-Y %)
Figure 19 Speech Analytics Market, By Vertical, 2014-2019 (Y-O-Y %)
Figure 20 Speech Analytics Market, By Region, 2014-2019 (Y-O-Y %)
Figure 21 Region-Wise Speech Analytics Market Size, 2014-2019
Figure 22 Region-Wise Speech Analytics Market Size, 2014-2019
Figure 23 Speech Analytics: Ecosystem
Figure 24 Speech Analytics Opportunity Analysis
Figure 25 Speech Analytics: Social Reach

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aspect Software
  • Avaya, Inc.
  • Calabrio
  • Callminer
  • Hp Autonomy
  • Nexidia, Inc.
  • MORE

The speech analytics market is growing rapidly and fueled by various trends, including the emergence of call centers, increasing focus on regulatory requirements, and market intelligence and competitive intelligence. The real-time analytics is the important product trend that fulfills the regulatory requirements in the government and public utilities and other verticals. These verticals are expected to have an optimum market share in the overall market.

The vendors are focusing on packaged solutions that can be integrated into other solutions such as workforce management solutions and analytics software. Speech analytics technology consists of speech engine, indexing and analysis software, query engine, and reports and dashboard solutions. Further, it is integrated with real-time analytics tools and real-time guidance tools. The integration enables end-users to take the best actions on customer conversations in a short period of time.

Globally, adoption rate is increasing due to the growing implementation rate in APAC, MEA, and LA regions. Basically, speech analytics technology is applied into business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management applications. The implementation helps enterprises to capture and analyze customer audio and text from phone calls. The analysis tracks trends, assesses the effectiveness improvement, and demonstrates the data into dashboards and reports for upper level management.

Telecommunication and IT vertical has the highest share in the overall market. Speech analytics, other than telecommunication and IT sector, has a wide portfolio in consumer goods and retail, healthcare and life science, government, defense, and aerospace, manufacturing, transportation and logistics, travel and hospitality, telecommunication and IT, media and entertainment, public sector, energy, and utilities, and outsourcing verticals.

Speech Analytics market is expected to grow from $456 million in 2014 to $1.33 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 23.9% from 2014 to 2019. LA and MEA regions are growing rapidly with CAGRs of 38.2% and 35.6%, respectively from 2014 to 2019.

Note: Product cover images may vary from those shown

- Aspect Software
- Avaya, Inc.
- Calabrio
- Callminer
- Genesys Telecommunications Laboratories
- Hp Autonomy
- Nexidia, Inc.
- Nice Systems, Inc.
- Nuance Communications
- Verint Systems, Inc.

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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