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Global SaaS-based CRM Software Market 2014-2018 - Product Image

Global SaaS-based CRM Software Market 2014-2018

  • Published: July 2014
  • Region: Global
  • 67 pages
  • TechNavio


  • Aplicor LLC
  • IBM Corp.
  • LongJump CRM
  • Microsoft Corp.
  • NetSuite Inc.
  • Oracle Corp.
  • MORE

About SaaS-based CRM

SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business.

The analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of 20.83 percent over the period 2013-2018.

Covered in this Report
The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance.

The report, READ MORE >

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 SaaS CRM Evolution
06.3 Global CRM Market
06.4 Global SaaS-based CRM Market
06.5 Global SaaS-based CRM Market as a Segment of Global CRM Market
06.6 SaaS CRM as a Segment of Overall SaaS Market
06.7 Five Forces Analysis
07. CRM Applications
08. Geographical Segmentation
09. Key Leading Countries
09.1 US
09.2 Japan
09.3 UK
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
18. Key Vendor Analysis
18.1 Aplicor LLC
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Microsoft Corp.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 Oracle Corp.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 Salesforce.com
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 SugarCRM
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis
19. Other Reports in this Series

List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: CRM Modules
Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage)
Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
Exhibit 8: CRM Applications
Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013
Exhibit 10: Business Segmentation of Aplicor LLC
Exhibit 11: Business Segmentation of Microsoft Corp.
Exhibit 12: Revenue Segmentation by Geography 2013
Exhibit 13: Business Segmentation of Oracle Corp.
Exhibit 14: Revenue Segmentation by Geography 2013
Exhibit 15: Business Segmentation of Salesforce.com Inc.
Exhibit 16: Revenue Segmentation by Geography
Exhibit 17: Business Segmentation of SugarCRM

Commenting on the report, an analyst from the team said: “Sales force automation is a major contributor to SaaS software revenue within the Sales sub-segment. The advantages of quick deployment and simplicity of configuration for sales administrators make it an attractive substitute to on-premises solutions. The acceptance of e-Commerce SaaS solutions is increasing in the Business-to-Consumer segment, while some buyers have concerns over a probable lack of differentiation, impact on the overall IT portfolio, integration challenges with on-premises applications, and uncertainty over data ownership”

According to the report, many factors drive the growth of the Global SaaS-based CRM software market. The increased use of web-based interfaces and social computing is one of the major drivers. Organizations are investing a lot of money in research to understand the behavior of customers. Hence, organizations use web interfaces and social computing to understand their target customers. The increased need for organizations to focus on core activities is another key driver for the market.

Further, the report states that despite the growth drivers, the Global SaaS-based CRM Software market is curtailed by certain growth inhibitors. Integration challenges with other applications are one of the major challenges confronting the market. SaaS-based software needs to be integrated with all other software used in the organization to help manage the applications better.

The report also includes a discussion of the other vendors operating in this market. The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

- Aplicor LLC
- Microsoft Corp.
- Oracle Corp.
- Salesforce.com Inc.
- SugarCRM
- IBM Corp.
- LongJump CRM
- NetSuite Inc.
- ZohoCRM Inc.

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