The publisher interviewed executives and employees at over two dozen organizations involved in healthcare IT in its evaluation of more than 30 vendors and providers of EHR services including:
- Hospitals using and/or implementing EHR and related medical records software;
- Providers of EHR software;
- Professional service firms
- Healthcare IT consultants
- Regional data exchange networks.
Primary research included briefings with executives whose job functions encompasses IT, professional services, healthcare consultants, healthcare administrators, project managers, nurses and physicians.
Representative roles included CEO, CIO, Healthcare Standards Committee & Association Members, Healthcare Industry Practice Leader, product management, project management, consultant and IT manager, director, VP and senior management level.
Secondary research was sourced from peer-reviewed journal articles, reports, news updates and government agency publications. Quoted content and secondary source material are indicated in footnotes.
The publisher applies a hybrid methodology [quantitative & qualitative] that evaluates the Market-drivers, Actions, Responses, Knowledge, Enablers, and Technology enablers (MARKET) that influence corporate behavior in specific business environments. These terms are defined as follows:
- Market Pressures — external forces that impact an organization's market position, competitiveness, or business operations
- Actions — the strategic approaches that an organization plan in response to industry pressures
- Responses—how organizations invest and overcome business challenges.
- Knowledge/Expertise—competencies, skills and processes required to execute on corporate strategy.
- Enablers — the key functionality of technology solutions required to support the organization's enabling business practices SHOW LESS READ MORE >
- Executive Summary
- Why Healthcare Needs ARRA and EHR
- Barriers & Obstacles to Adoption
- Qualifying for EMR Incentives
- Vendor Selection & Evaluation Criteria
- Moving From EMR to HIE
- Our Assessment
- Chapter One: AARA and EHR:WhereWe Stand Today
- Wide Range in EHR Adoption
- The Need for Electronic Records: Efficiency and Access
- The Cost of Paper-Based Health Records
- Aid to Patient Care
- Obstacles to Adoption
- Case Study 1: El Centro Medical Center
- Chapter Two: Qualifying for HITECH Funds
- Meaningful Use Defined: EHR
- What Does CCHIT Certified Mean?
- Certification for Open Source, Mixed and Custom Applications
- Chapter Three: Evaluating EHR for Your Organization
- EHR Planning, Evaluation and integration Services
- Functional Considerations
- Integration Issues
- User Interface and Usability
- Case Study 2: Intermountain Healthcare
- Case Study 3: Black River Memorial Hospital
- Chapter Four: Moving from EHRs to HIEs
- Chapter Five: Summary
- About the Authors:
- Appendix A: Research Methodology
Sue Hildreth, Senior Analyst has been writing for the computer industry since 1986, starting as a new products editor for Cahners Business Computer Systems magazine. Subsequent roles have included executive editor of for ebizQ, an on-line publication covering e-business integration trends, staff editor for Computer Publishing Group's WebServer Online and Server/Workstation Expert magazines, and editor of Software Success, a business newsletter for software executives. Hildreth's work has appeared in numerous industry publications such as Computerworld, Processor and several websites.
Hildreth's coverage areas encompass enterprise software trends and technologies with specific emphasis on CRM, Mobile Solutions, Enterprise Search, e-mail security, identity and access management, remote access for mobile employees, enterprise content management, and the business benefits of Web 2.0.
She holds a B.A. in journalism, Phi Kappa Phi from the University of Iowa, and resides in Waltham, MA with her husband, daughter, three cats and a small herd of guinea pigs. In her spare time she enjoys reading medieval history.
Leslie Ament, Research Vice President and Partner of Hypatia Research, LLC is a Customer Intelligence Management thought-leader and industry analyst who focuses on how organizations capture, manage, analyze and apply actionable customer insight to improve customer management techniques, reduce operating expenses and to accelerate corporate growth. Her research coverage include: Business Intelligence, Media Intelligence/Search/Text Analytics, CRM, Web Analytics, Marketing Automation and Customer Data Management/Data Quality.
Previously, Ament served on management teams and lead global marketing and market research groups at Demantra, Inc. (acquired by Oracle), Arthur D. Little Management Consulting, Harte-Hanks, Banta Corporation, International Thomson Publishing (Chapman & Hall, UK) and Carnegie Hall, Inc. She is a member of the American Marketing Association, Society for Competitive Intelligence Professionals, Customer Relationship Management Association, DataShaping Certified Analytic Professional, Arthur D. Little Alumni Association, Software Industry Information Association and a Board Member of the Product Management Association.
Ament completed her doctorate Phi Kappa Phi at the University of Illinois, Urbana Champaign and her Master's and Bachelor's degrees at the Indiana University-Bloomington. Her passions are international travel, spicy food, classical music, jazz, and Chicago-style rhythm & blues.