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Speech Technology - Global Strategic Business Report Product Image

Speech Technology - Global Strategic Business Report

  • ID: 338547
  • March 2012
  • Region: Global
  • 820 Pages
  • Global Industry Analysts, Inc

This report analyzes the worldwide markets for Speech Technology in US$ Million by the following Product Segments: Automatic Speech Recognition, Text-to-Speech, and Speaker Verification. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 212 companies including many key and niche players such as Acapela Group, Applied Voice & Speech Technologies, Inc., Convergys Corp., Genesta Partnership, Genesys Telecommunications Laboratories, Inc., HomeSeer Technologies, LLC, IBM Voice Systems, Intel Corporation, Microsoft Speech Technologies, Novauris, LLC, Nuance Communications, Inc., Sensory, Inc., Speech + Mobility, SpeechFX, Inc., Syntellect, Inc., Telephonetics VIP Ltd., Telisma, Vocollect,Inc., 24/7, Inc., Voxware, Inc., and Wizzard Software Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
Automatic Speech Recognition I-3
Text-to-Speech I-4
Speaker Verification I-4

II. Executive Summary

1. INDUSTRY OVERVIEW II-1
Progress of Speech Technology II-1
Emergence of Standards Contributes to the Automated Speech
Recognition Market II-2
Value Chain of Voice Business II-2
Factors Leading to Increase in Adoption of Speech Technology II-3
Table 1: Cost Comparison of Customer Calls Handled by A
Single Call Service Agent and a Speech Enabled IVR System:
Breakdown of Number of Calls, Call Cost per Year & Average
Call Cost II-3

Table 2: Payback Period Analysis for a 72-Port
Speech-Enabled IVR System II-3
Current Market Scenario II-3
Market for Speech Technology Remains Buoyant Despite Recession II-3
A Closer Look at Growth Factors in a Recessionary Climate II-4
Rising Preference of Advanced Hosted Speech Services Over
Premise-based Infrastructure II-5
Outlook II-5
Speech Recognition Systems: A Prelude II-5
Applications II-6
Fast Paced Adoption of SR Systems at Contact Centers Drives
Growth II-7
Biometric Technologies Industry II-7
What is Biometrics? II-7
Advantages of Biometrics Technology II-8
Types of Technologies II-8
Table 3: World Market for Biometrics (2010): Percentage
Breakdown of Dollar Sales by Product Segment/Technology
(includes corresponding Graph/Chart) II-9

Table 4: World Market for Biometrics (2010): Percentage
Breakdown of Dollar Sales by Geographic Markets (includes
corresponding Graph/Chart) II-9
Biometrics Offers Lucrative Opportunities for Voice
Recognition Systems II-10
Increasing Security Threats Drive Voice Verification
Biometrics Market II-10
Developments in Speech Technology II-10
Speech Technology and Telecommunications II-10
Mobile Phones: The Next Frontier for Speech Recognition Systems II-11
Embedded Speech - Pros and Cons II-11
Network-based Speech Recognition Solutions II-12
Speech Technology for Mobile Internet Applications II-12
Use of Speech Technology in Next Generation Networks II-12
Speech and Language Technology in Military Applications II-13
Key Technologies II-13
Speech Processing II-13
Language Processing II-14
Speech Technology in Directory Assistance II-14
Influence of Speech Technology on Economic Development II-14
Speech Technology Deployment to Address Illiteracy II-15
Speech Technology In Call Centers II-15
Table 5: World Market for Interactive Voice Response (IVR)
Systems by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe and Rest of World for the
Year 2010 (includes corresponding Graph/Chart) II-16

Table 6: North American Market for Interactive Voice
Recognition (IVR) Systems (2007): Percentage Share Breakdown
of Revenues by Technology II-16
Speech Technology in Other Applications II-16
Speech Technology Industry - Competitive Landscape II-17
A Review of Competition in Key Sectors II-17
Speech Engine II-17
Analytics II-17
Self-Service Suite II-17
Speech Security II-18
Professional Services II-18
Key Market Trends II-18
Penetration of Speech Recognition Technology Intensifies II-18
Rapid Growth in VoIP Driving Speech Recognition Technology II-19
Telematics & Car Infotainment: A Boon for the SR Technology
Market II-19
Speech-based Searching Gaining Pace II-20
Speech-Enabled Self-Service Solutions Have Healthcare
Providers Up by the Ears II-20
Audio Mining for Searching Online Audio and Video Content II-21
Growing Popularity of SR Triggers Innovations in Voice-
Interface Devices II-21
Speech Recognition-enabled Self-Service Technology Growing
Significantly II-22
Speech Analytics Gaining Wide Acceptance II-22
Speech Analytics - A Rapidly Growing Technology in Call Centers II-22
SALT Vs VoiceXML II-23
Open Standards: A Key Architectural Requisite II-24
Speech Technology: Usable Interface for Small Handheld Devices II-24
Natural Language Understanding II-25
Applications II-25

2. PRODUCT OVERVIEW II-27
History of Speech Technology II-27
Landmarks in the Advancement of Speech Recognition Technology II-28
Speech Technology II-28
Advantages of Speech Technology II-28
Cost Savings II-28
Improvement in Call Completion Rates II-29
Delivery of Value-Added Content to Users II-29
Higher Customer Satisfaction II-29
Reduction in Agent Turnover Rate II-29
Other Speech Technology Advantages - In Brief II-29
Ideal Functions and Operations for Speech Technology II-30
Applications of Speech Technology in Various Industries II-31
Speech Technology Gaining Importance in Automotive Industry II-31
Growing Adoption of SR Technology in “In-Vehicle Systems” II-32
Demographic Trends & Findings II-33
Technology Challenges to Reckon With II-33
Increasing Use of Speech Recognition in Banking Industry II-33
Speech Recognition in the SOHO Market II-34
Connected Media: Use of Speech Recognition II-34
Application of Speech Technology in the Healthcare Industry II-35
Radiology Department & Point-of-Care: Potentially Strong
Application Areas II-36
Speech Recognition in Electronic Medical Records (EMR) - On
a Resurgence Path II-36
Integration of Speech Technology in Warehouse Management II-37
How Speech Technology Operates in the Distribution Center II-37
Advantages of Speech Technology in the Distribution Center II-38
Automatic Speech Recognition II-38
Definition and Scope of Speech Recognition Technology II-39
Process Description of Speech Recognition II-40
Large Vocabulary Continuous Speech Recognition Systems II-42
Profitability of Speech Recognition Technology II-42
Speech-Recognition - Potential Applications II-43
Types of Automatic Speech Recognition II-43
Discrete Word Recognition II-43
Continuous Word Recognition II-44
Word Spotting II-44
Phoneme Recognition II-44
Natural Language - Grammar Based Recognition II-44
Advantages and Disadvantages of Speech Recognition Software II-45
Shift of Speech Recognition to Hardware II-46
Prospective Speech Recognition Applications II-46
Document Editing II-46
Data Entry II-47
Edutainment and Games II-47
Principal Applications of Speech Recognition Technology by
Sector II-47
Different Varieties of Speech Recognition Technology Solutions II-48
Speaker-Independent Technology II-48
Speaker-Dependent Technology II-48
Isolated Speech Recognition Systems II-49
Connected Speech Recognition Systems II-49
Continuous Speech Recognition Systems II-49
Speaker Verification Technologies II-49
Methods of Speaker Verification II-50
Text-Dependent Speaker Verification Methods II-50
Hidden Markov Modeling (HMW) II-50
Dynamic Time Warping (DTW) II-50
Text-Independent Speaker Verification Methods II-50
VQ-Based Method II-50
Multivariate Auto-Regression (MAR) II-51
Average-Spectrum-Based Method II-51
Drawbacks of Speaker Verification System II-51
Text-to-Speech or Speech Synthesis II-51
Process Description of Speech Synthesis II-51
Visual Text-to-Speech II-52
Prospective Text-to-Speech Applications II-52
Edutainment and Games II-53
Digitized Voice Against Text-to-Speech Technology II-53
Distributed Speech Recognition System II-53
Distributed Speech Recognition Services II-55
Speech-based Logistic Systems II-55
Natural Language Speech Recognition II-55
Design, Development, and Implementation of NLSR Applications II-56
Preliminary Collection of Data II-56
Transcription of Data II-56
Describing Key Reasons for Customer Calls II-56
Tagging II-56
System Training II-56
Implementation II-57
Wireless Application Protocol II-57
Voice Over Internet Protocol II-57
ASR/NL Vs Interactive Voice Response II-57
Voice Portal II-58
Providers of Voice Portals II-59
Start-up Voice Portal Companies II-59
Web Portals II-59
Providers of Network Services II-59
Speech Technology in Voice Portals II-60
Automatic Speech Recognition II-60
Text-to-Speech II-60
VoiceXML II-60
Latest Tools II-61
Interactive Voice Response II-61
Phonetic Speech Recognition II-62
Integration of Speech Recognition in IVR Systems II-62
Attributes of Advanced Speech Solutions for IVRs II-63
Advantages of IVR for Customer Service II-64
Advantages of IVR for Management II-64
VoiceXML II-64
VoiceXML Vs IVR II-65
World Wide Web Consortium's Proposed Recommendation is
VoiceXML 2.0 II-67
VoiceXML 2.0 II-67
Speech Application Language Tags II-68
V-Commerce II-68
Voice/Data Convergence II-69
Emotion Recognition II-69
Assistive Technology II-70
Screen Readers II-70
Speech Recognition Software II-70
Talking Web Browsers II-70
Types of Assistive Technology Products II-70
Voice Browsers II-71
Centrex II-72
IP Centrex = Packet + Centrex II-72
Advantages of IP Centrex II-72
Customer Gateway II-73
Signaling Gateway Market II-73
LAN Phones and IP Phones II-74
Firmphones and Softphones II-74
Voice Activated Dialing II-74
Intelligent Voice Operating System II-75
Enhanced Call Routing II-75
Softswitches II-76
Softswitches Allow IP/Voice Services II-76

3. PRODUCT & TECHNOLOGY INNOVATIONS/INTRODUCTIONS II-77
Microsoft Research Unveils Innovative CD-DNN-HMM Model II-77
Nexidia Unveils Enterprise Speech Intelligence Version 9.0 II
-77 Voxeo Releases VoiceObjects 11 Solution II-77
Wavelink Corp Rolls out Avalance Version 5.2 II-77
Microsoft to Launch Xbox Kinect with Speech Recognition II-78
Microsoft to Release Windows Phone 7 Mango OS II-78
Loquendo Introduces Loquendo Text to Speech II-78
Loquendo Introduces TTS Speech Engine in Arabic II-78
Creaceed Introduces iOS4 Speech Recognition SDK II-79
Samsung Plans to Introduce E60 e-reader II-79
IBM Unveils VOCA Service II-79
Nuance to Launch Medical Mobile Solutions for Health Care
Industry II-79
Promptu Systems Rolls Out ShoutOUT Speech Recognition II-80
nVoq Unveils SayIt II-80
Holly Connects Unveils Holly5™ 5.1 Version II-81
Bighand Introduces Server-based Speech Recognition module II-81
Loquendo Introduces Speech Recognition Technology in Danish
and Finnish II-82
Loquendo Launches Voice Analysis Run-Time Server II-82
Wizzard Software Introduces New Version of AT& T Natural Voices II-82
Ericsson unveils AMR Wideband for Telephony Networks II-82
ETRI Introduces a New Functionality for Speech Recognition II-82
American Airlines Announces Enhancement of ‘Remember Me II-82
Nexidia Introduces AudioFinder 2.0 II-83
Verint Rolls Out Impact 360® Speech Analytics Solutions II-83
Vodafone Turkey Launches Voice Portal Platform II-83
AppTek Offers Enhanced PlainSpeech Solutions II-84
SpinVox Extends Voice Message Conversion System in Latin America II-84
SpinVox Launches 3 New Open Application Programming Interface
Language Versions II-84
Envision Telephony Rolls Out InteractionIQ II-85
Yap Releases New Software Development Kit II-85
Auralog Unveils New Updated TELL ME MORE® v9 Version II-85
Fonix Speech Introduces VoiceSync 1.0 Software II-86
Nexidia Introduces ESI-Monitor and Agent Assist for Contact
Centers II-86
Nuance Communications Launches Version 8 of Dictaphone
Enterprise Speech System II-86
Aurix Introduces Gopher-it™ II-87
Sakhr Software Introduces Arabic Language Buddy for iPhone II-87
Vlingo Introduces Mobile Voice Recognition Service via Ovi Store II-87
Fonix Speech Licenses Fonix VoiceIn 4.2 Software to Autodesk II-87
Fonix Speech Unveils Voice Sync 1.0 Speech Recognition Software II-88
Google India Introduces mobile application for Nokia II-88
VoiceCorp Unveils webReader II-88
Etisalat Introduces Voice Activated Directory II-89
Japplis Rolls Out Japplis Speech 1.0 II-89
Vianix Launches SPART II-89
Vocollect Rools Out SRX Wireless Headset on WORKABOUT PRO
SPEECH Mobile Computer from Psion II-89
Sensory Launches BlueGenie Voice Interface II-90
Fonix Speech Introduces Fonix VoiceIn® 5.0 Tool-kit II-90
Vlingo Unveils Voice-powered Interface for BlackBerry Smartphones II-90
Wizzard Software Unveils IBM ViaVoice 10.6 II-90
Natural Speech Communication Releases SnippTags II-91
LumenVox Speech Engine Completes Compliance with VoIP
Application Platform II-91
Dolbey Introduces Voice2TextTM II-91
Vlingo Unveils Voice Recognition on Yahoo! oneSearch II-91
Rosetta Stone Launches Version 3 Personal Edition of Rosetta
Stone Irish II-92
Fonix Speech Unveils Fonix Speech VoiceIn Technology II-92
Fonix Speech Introduces FonixTalk TTS 6.0 Software Technology II-92
Nuance Communications Launches Improved Navigon 8110 II-92
Bangor University Introduces Speech Recognition Technology II-92
ASC to Unveil INSPIRATIONpro 8.0 II-93
NAVIGON and RadioShack Launches Navigators II-93
Wavelink® Introduces Wavelink SpeakeasyTM SDK II-93
Etisalat Introduces IBSAR Text-to-Speech Software II-93
Paetec Holding Launches Hosted Broadcast Notification Service II-94
Nextar Unveils 14-BC Personal Navigation Device II-94
Serotek Introduces Keys for K-12 II-94
Textic Launches Talklets II-94
Callbright Unveils Lead ChaserTM II-94
Sorenson Communications Introduces SIPRelay Mobile II-95
Clarion Launches ClarionMiND II-95
SpinVox®, Mutare Software and Avaya Launches Speech to Text II-95
OKI Electric Industry Rolls Out Flexvoice(SM) II-95
MedQuist Introduces SPEECHQ for RadiologyTM II-96
Nuance Communication Launches VSuite® 3 II-96
MacSpeech Introduces Enhanced MacSpeech Dictate Version II-96
Cyberhand Technologies International to Launch MiniTalk1 II-96
LatticeBridge to Introduce Local-Vocal Service II-97
RadiSys® to Introduce Integrated Technologies for Convedia® II-97
Wind River Systems Announces Plans to Launch Linux Platform
for Infotainment II-97
Nuance Communications Introduces Voicemail to Text II-98
Revolabs Introduces xTagTM a Comprehensive Solution II-98
SDC Solutions Launches IntelliSPEECH® 6.0 II-98
Speak2Me Unveils Interactive Advertising Platform II-98
Wizzard Launches AT&T Natural Voices Text-to-Speech 4.2 II-99
Dialog GSM Introduces IVR Automatic Speech Recognition II-99
SVOX Launches Polyglot Text-to-Speech II-99
Acapela to Introduce Text-to-Speech Engine for iPhone II-99
OnviSource Unveils OnviCord Explora II-99
Nuance Communications Launches Dragon Medical 10 II-100
Promptu Systems Rolls Out Voice Dictation System II-100
Dial Directions Unveils ‘Say Where II-100
Openstream Introduces Cue-me II-100
Oki Electric Industry Rolls Out Polluxstar® II-101
Nuance Communications Introduces Nine Indian Languages for
Speech Recognition II-101
BlueAnt Wireless Unveils Supertooth 3 Bluetooth® Handsfree II-101
Audiopoint to Introduce Voice Terminal Service II-102
CSR Enhances BlueCore5-Multimedia Platform II-102
iSOFTs RadCentre Introduces Speech Recognition Software II-103
Envox Rolls Out Envox 7.1 II-103
Nuance Communications Launches Dragon® NaturallySpeaking® 10 II-103
Navigon Unveils Navigon 2100 Max and 2120 Max PNDs II-104
IgeaCare Systems Introduces ConversationPRO(TM) for Microsoft
Dynamics CRM 4.0 II-104
NextUp.com Introduces Novel Acapela Voices II-104
Active Voice Unveils VideoMail Version 1.1 II-105
Fonix Speech Unveils FonixTalkTM 6.1 TTS II-105
Convergys Unveils Interaction Composer and Intervoice® Voice
Portal 6.0 II-106
NSC Launches MSS to Provide Navigation and Search Capabilities
for Enterprise Market Applications II-106
NSC Introduces Video Search Service for EVTV1 Website II-107
Novauris Introduces NovaSearch® CompactTM to Embedded and
Hand-Held Devices II-107
K-NFB Reading Technology Introduces Reader Mobile Product Line II-107
Intervoice Unveils Intervoice Voice Portal 5 II-108
Nuance Introduces SmartListenerTM Software Technology II-109
Nuance Communications Unveils Nuance Mobile Speech Platform 2
.5 for BREW Developers II-109
Nuance Communications Launches Novel version of Dictaphone
PowerScribe 5.0 for Radiology Reporting Solution II-109
Nuance Communications launches Enterprise Express® Speech
SystemTM II-110
Sensory Introduces BlueGenie LiteTM Speech Output Solution II-110
Telisma and Nusuara Launch teliSpeech in Malay and Thai II-111
Voxify Develops Interactive Outbound Flight voice Check-in
Solution with Continental Airlines II-111
Wizzard Software Unveils AT&T Natural Voices Text to Speech
Version 4.2 II-111
Telephonetics VIP Launches Beta Version of Remind+ II-112

4. RECENT INDUSTRY ACTIVITY II-113
24/7 Inc Acquires Voxify, Inc II-113
24/7 Enters Into Partnership Deal with Microsoft II-113
Intermec Acquires Vocollect II-113
Fonix Corporation to Spin-off SpeechFX II-113
Netcall Acquires Telephonetics PLC II-114
Aumtech Enters into Partnership with Digium II-114
ROK Enters into Partnership with Spoken Communications II-114
SpinVox Acquired by Nuance II-115
West Interactive Snaps Up TuVox II-115
AudioCodes to Acquire NSC II-116
AVST Takes Over Active Voice II-116
Nuance Communications Snaps up MacSpeech II-116
AVST Inks Letter of Intent with Voice Mobility International II-116
Warburg Pincus Plans to Purchase a Stake in Nuance Communications II-117
Telephonetics Enters into Agreement with Freedom II-117
MedQuist and HealthTrust Purchasing Sign Medical Transcription
Agreement II-117
Raytheon Acquires BBN Technologies II-118
Nuance Purchases Portions of Speech Recognition Technology
Code of IBM II-118
TDI Integrates RealSpeakTM into Liberation® Platform Version
7.0.6 II-118
MModals AnyModal CDS Selected by Scribe II-119
cPAQ Taxi Despatch System Incorporates Loquendo Speech Technology II-119
Air France Expands Use of Speech Recognition Technology II-119
Supercanal and TDN Deploy WinCAPS Subtitling Technology II-119
Cincinnati Bells Voice2Text Service to be Powered by Yap II-119
BMW 2010 Models to Feature Nuances Solutions II-120
Becker and Mercedes-Benz Deploy Nuance Speech Technology II-120
SVOX Takes Over Siemens Professional Speech Processing Group II-120
Nuance Communications and IBM Sign Agreement II-120
ASC to Form New Subsidiary II-121
Textic Acquired by ROK II-121
IVO, RNIB Release Text-to-Speech Technology for Visually Impaired II-121
Nuance, IBM in Joint Initiative Agreement II-122
Nuance Acquires Jott Networks II-122
Dial Directions Acquired by Sakhr Software II-122
Spoken Communications Acquires Voicemail Services from GotVoice II-123
Nuance Communications to Establish R&D Center II-123
Digium(R) Enters into Partnership with Vestec II-123
AT&T to Partner with Vlingo II-124
Loquendo and Avaya Expand Partnership II-124
O2 UK Inks Agreement with Telmap II-124
Neurostar Solutions to Enter into Partnership with M*Modal II-125
ConvoCast and blinkx to Enter into Alliance II-125
YES Bank, Cisco to Enter into Partnership II-125
MediVoice and VisionTree Enter into Partnership II-125
SVOX to Enter into Alliance with Microsoft II-126
Safari Telecom Enters into Alliance with Dr. Reddys Laboratories II-126
GE Healthcare IT signs Agreement with M*Modal II-126
Transolutions and M*Modal Sign Agreement II-126
Innovectra Enters into Partnership with Audiopoint II-127
Message Technologies Signs Agreement with USA 800 II-127
Telesoft Technologies Enters into Partnership with Telisma II-127
Call Genie and Spoken Communications Sign Agreement II-127
IGEL Technology Enters into Partnership with Philips Speech
Recognition Systems II-128
Digium® and Cepstral Enter into Alliance II-128
Wavelink® Enters into Partnership with Vangard Voice Systems II-128
Voxpilot and Cepstral Enter into Partnership II-128
Gale Signs Agreement with VoiceCorp II-128
Caplay Invests in Textic II-128
LXE Inks Agreement with MCL Technologies II-129
TravellingWave and Zi Sign Non-Exclusive Integration Agreement II-129
eServGlobal Enters into Partnership with SpinVox® II-129
Lion Share Capital to Purchase stake in Advanced Voice
Recognition Systems II-129
Royal Philips Electronics Inks Global Licensing Agreement with
Microsoft II-130
Gold Systems Collaborates with Tellme II-130
PSL Management and Software Technology and Bilingual Software
Jointly Develop Easy Document Management System II-130
SVOX Collaborates with Microsoft II-130
West Interactive Partners PerSay II-131
SunGard Selects IBMs Websphere Voice Server and Speaker
Verification II-131
China Merchant Bank Chooses PerSays Freespeech II-131
Tata Sky and Ubona Technologies Enter into a Partnership II-131
VoxMedia Consulting and Tellme Enter into an Alliance II-131
MedQuist Selects Clarios zVision Software II-132
Intermec Technologies Selects CTG Logistic Solutions CTGTALKTM II-132
Alelo and Voice of America Sign Contract II-132
InteGreat and Nuance Communications Announce Partnership
Extension II-132
Nokia Signs a Deal with Nuance II-132
Yap Selects Caringos Content Storage Software II-133
Wipro and Harman International Industries Jointly Set Up a
Technology Centre II-133
General Motors Selects In-Car Voice Dialing System of LumenVox
and Redmond Software II-133
Telephonetics VIP Partners ONI II-133
Eckoh and Ideal Shopping Direct Enter into a Contract II-134
Digium Partners Metaphor Solutions II-134
Active Voice Collaborates with Digium and LumenVox to
Introduce Active Voice SPEAK II-134
Nuance Communication Inks Reseller Agreement with Amirsys to
Address Requirements of Radiologists II-134
Nuance Acquires eScription II-135
Avaya Selects Nuance Communications to Improve Collaboration
and Productivity Options of its Unified Communications II-135
MacSpeech Inks Agreement with Nuance Communications to Provide
Mac Users with State-of-the-Art Speech Recognition Solution II-135
Severn Trent Water Selects Syntellect to Supply Automated
Telephone Services II-136
Telisma Enters into Collaboration with NuSuara to Co-Develop
Speech Recognition Solutions II-136
Holly Connects Enters into Partnership with telisma II-136
Telisma Enters into Partnership with PerSay to Supply
Comprehensive Voice Solutions II-137
Voxify Assists Genesys to Provide Critical Speech Applications
for the ‘Intelligent Customer Front Door Solution II-137
Telephonetics VIP Signs Multi-Year Deal with Kingston
Communications to Supply Co-location and Network
Infrastructure II-137
Siemens Enterprise Communications Extends Partnership with
Telephonetics VIP to Introduce Voice Automation Solution II-138
Telephonetics VIP Bags Contract for Contact Center Solution
with NHS Lothian II-138
Enghouse Systems Takes Over Envox Worldwide II-139
Nuance Communications Buys Philips Speech Recognition Systems II-139
Convergys Buys Intervoice II-140
OnMobile Takes Over Telisma II-140
Syntellect Buys Fluency Voice Technology II-141
CatchWord Enters into Alliance with Telisma II-141
Nuance Communications and Nokia Sign Agreement II-142
Digium® Enters into Partnership with I6NET Solutions and
Technologies II-142
Acapela Group and ScanDis Enter into Agreement II-142
Samoyed Energy Signs LoI with Advanced Voice Recognition Systems II-143

5. FOCUS ON SELECT GLOBAL PLAYERS II-144
Acapela Group (France) II-144
Applied Voice & Speech Technologies, Inc. (USA) II-144
Convergys Corp. (USA) II-144
Genesta Partnership (USA) II-145
Genesys Telecommunications Laboratories, Inc. (USA) II-145
HomeSeer Technologies, LLC (USA) II-145
IBM Voice Systems (USA) II-145
Intel Corporation (USA) II-146
Microsoft Speech Technologies (USA) II-146
Novauris, LLC (USA) II-146
Nuance Communications, Inc. (USA) II-146
Sensory, Inc. (USA) II-147
Speech + Mobility (USA) II-147
SpeechFX, Inc. (USA) II-147
Syntellect, Inc (USA) II-148
Telephonetics VIP Ltd. (The United Kingdom) II-148
Telisma (France) II-148
Vocollect, Inc. (USA) II-148
24/7, Inc. (USA) II-149
Voxware, Inc. (USA) II-149
Wizzard Software Corporation (USA) II-149

6. GLOBAL MARKET PERSPECTIVE II-150

Table 7: World Recent Past, Current & Future Analysis for
Speech Technology by Geographic Region - US, Canada, Japan,
Europe, and Rest of World Markets Independently Analyzed
with Annual Sales Figures in US$ Million for Years 2009
through 2017 (includes corresponding Graph/Chart) II-150

Table 8: World Historic Review for Speech Technology by
Geographic Region - US, Canada, Japan, Europe, and Rest of
World Markets Independently Analyzed with Annual Sales
Figures in US$ Million for Years 2003 through 2008 (
includes corresponding Graph/Chart) II-151

Table 9: World 15-Year Perspective for Speech Technology by
Geographic Region - Percentage Breakdown of Dollar Sales for
US, Canada, Japan, Europe and Rest of World Markets for
Years 2003, 2011 & 2017 (includes corresponding Graph/
Chart) II-152

Speech Technology Market by Product Segment II-153
Table 10: World Recent Past, Current & Future Analysis for
Automatic Speech Recognition by Geographic Region - US,
Canada, Japan, Europe, and Rest of World Markets Independently
Analyzed with Annual Sales Figures in US$ Million for Years
2009 through 2017 (includes corresponding Graph/Chart) II-153

Table 11: World Historic Review for Automatic Speech
Recognition by Geographic Region - US, Canada, Japan, Europe,
and Rest of World Markets Independently Analyzed with Annual
Sales Figures in US$ Million for Years 2003 through 2008
(includes corresponding Graph/Chart) II-154

Table 12: World 15-Year Perspective for Automatic Speech
Recognition by Geographic Region - Percentage Breakdown of
Dollar Sales for US, Canada, Japan, Europe and Rest of World
Markets for Years 2003, 2011 & 2017 (includes corresponding
Graph/Chart) II-155

Table 13: World Recent Past, Current & Future Analysis for
Text-to-Speech by Geographic Region - US, Canada, Japan,
Europe, and Rest of World Markets Independently Analyzed with
Annual Sales Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) II-156

Table 14: World Historic Review for Text-to-Speech by
Geographic Region - US, Canada, Japan, Europe, and Rest of
World Markets Independently Analyzed with Annual Sales
Figures in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) II-157

Table 15: World 15-Year Perspective for Text-to-Speech by
Geographic Region - Percentage Breakdown of Dollar Sales for
US, Canada, Japan, Europe and Rest of World Markets for Years
2003, 2011 & 2017 (includes corresponding Graph/Chart) II-158

Table 16: World Recent Past, Current & Future Analysis for
Speaker Verification by Geographic Region - US, Canada, Japan,
Europe, and Rest of World Markets Independently Analyzed with
Annual Sales Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) II-159

Table 17: World Historic Review for Speaker Verification by
Geographic Region - US, Canada, Japan, Europe, and Rest of
World Markets Independently Analyzed with Annual Sales Figures
in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) II-160

Table 18: World 15-Year Perspective for Speaker Verification
by Geographic Region - Percentage Breakdown of Dollar Sales
for US, Canada, Japan, Europe and Rest of World Markets for
Years 2003, 2011 & 2017 (includes corresponding Graph/Chart) II-161

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Speech Technology Market III-1
Table 19: US Speech Technology Market (2007): Percentage
Breakdown by Application-Call Centers, Directory,
Communications, Business Process, Transactions, and Others
(includes corresponding Graph/Chart) III-1
Growing Adoption of Speech Recognition Systems Among
American Doctors III-2
Speech Recognition Technology Making Way into Air Traffic
Control III-2
Other Statistical Findings: III-3
Table 20: US Market for Interactive Voice Response (IVR)
Systems by End-Use Sector (2010) - Percentage Breakdown of
Revenues for Banking/ Finance, Telecom, Insurance,
Travel/Hospitality, Healthcare and Other Markets (includes
corresponding Graph/Chart) III-3

Table 21: US Market for Interactive Voice Response (IVR)
Systems (2010): Percentage Share Breakdown of Revenues by
Product Segment (includes corresponding Graph/Chart) III-3
B.Market Analytics III-4
Table 22: US Recent Past, Current & Future Analysis for
Speech Technology by Product Segment - Automatic Speech
Recognition, Text-to-Speech, and Speaker Verification
Markets Independently Analyzed with Annual Sales Figures in
US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-4

Table 23: US Historic Review for Speech Technology by
Product Segment - Automatic Speech Recognition,
Text-to-Speech, and Speaker Verification Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-5
Table 24: US 15-Year Perspective for Speech Technology by
Product Segment - Percentage Breakdown of Dollar Sales for
Automatic Speech Recognition, Text-to-Speech, and Speaker
Verification Markets for Years 2003, 2011 & 2017 (
includes corresponding Graph/Chart) III-6

2. CANADA III-7
A.Market Analysis III-7
Speech Technology Market III-7
Consumer Trends III-7
Emergence of VoiceTIMES III-8
B.Market Analytics III-9
Table 25: Canadian Recent Past, Current & Future Analysis
for Speech Technology by Product Segment - Automatic Speech
Recognition, Text-to-Speech, and Speaker Verification
Markets Independently Analyzed with Annual Sales Figures in
US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-9

Table 26: Canadian Historic Review for Speech Technology by
Product Segment - Automatic Speech Recognition,
Text-to-Speech, and Speaker Verification Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-10
Table 27: Canadian 15-Year Perspective for Speech Technology
by Product Segment - Percentage Breakdown of Dollar Sales
for Automatic Speech Recognition, Text-to-Speech, and
Speaker Verification Markets for Years 2003, 2011 & 2017
(includes corresponding Graph/Chart) III-11

3. JAPAN III-12
Market Analysis III-12
Table 28: Japanese Recent Past, Current & Future Analysis
for Speech Technology by Product Segment - Automatic Speech
Recognition, Text-to-Speech and Speaker Verification Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2009 through 2017 (includes corresponding
Graph/Chart) III-12

Table 29: Japanese Historic Review for Speech Technology by
Product Segment - Automatic Speech Recognition,
Text-to-Speech, and Speaker Verification Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-13
Table 30: Japanese 15-Year Perspective for Speech Technology
by Product Segment - Percentage Breakdown of Dollar Sales
for Automatic Speech Recognition, Text-to-Speech and
Speaker Verification Markets for Years 2003, 2011 & 2017
(includes corresponding Graph/Chart) III-14

4. EUROPE III-15
A.Market Analysis III-15
Speech Technology Market III-15
B.Market Analytics III-15
Table 31: European Recent Past, Current & Future Analysis
for Speech Technology by Product Segment - Automatic Speech
Recognition, Text-to-Speech, and Speaker Verification
Markets Independently Analyzed with Annual Sales Figures in
US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-15

Table 32: European Historic Review for Speech Technology by
Product Segment - Automatic Speech Recognition,
Text-to-Speech, and Speaker Verification Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-16

Table 33: European 15-Year Perspective for Speech Technology
by Product Segment - Percentage Breakdown of Dollar Sales
for Automatic Speech Recognition, Text-to-Speech, and
Speaker Verification Markets for Years 2003, 2011 & 2017
(includes corresponding Graph/Chart) III-17

5. REST OF WORLD III-18
A.Market Analysis III-18
Asia-Pacific Speech Technology Market III-18
India III-18
Singapore III-18
Korea III-19
Key player III-19
AudioCodes Ltd (Israel) III-19
B.Market Analytics III-20
Table 34: Rest of World Recent Past, Current & Future
Analysis Market for Speech Technology by Product Segment -
Automatic Speech Recognition, Text-to-Speech, and Speaker
Verification Markets Independently Analyzed with Annual
Sales Figures in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) III-20

Table 35: Rest of World Historic Review for Speech
Technology by Product Segment - Automatic Speech
Recognition, Text-to-Speech, and Speaker Verification
Markets Independently Analyzed with Annual Sales Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-21

Table 36: Rest of World 15-Year Perspective for Speech
Technology by Product Segment - Percentage Breakdown of
Dollar Sales for Automatic Speech Recognition,
Text-to-Speech, and Speaker Verification Markets for Years
2003, 2011 & 2017 (includes corresponding Graph/Chart) III-22

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 212 (including Divisions/Subsidiaries - 225)

------------------------------------------
Region/Country Players
------------------------------------------
The United States 140
Canada 13
Japan 2
Europe 50
France 3
Germany 12
The United Kingdom 16
Italy 1
Spain 1
Rest of Europe 17
Asia-Pacific (Excluding Japan) 15
Middle-East 5
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