US Healthcare BPO Market by Payer, Provider and Pharmaceutical - Trends and Global Forecasts to 2018
- Language: English
- 259 Pages
- Published: August 2013
- Region: Global, United States
The analysts forecast the Global Knowledge Process Outsourcing (KPO) market to grow at a CAGR of 23.12 percent over the period 2013-2018 One of the key factors contributing to this market growth is the massive availability of data that needs to be analyzed and processed. The Global Knowledge Process Outsourcing market is also witnessing the transformation of the KPO industry into a consultative model. However, legal and compliance clauses set by different governments are one of the major challenges confronting this market.
The report, the Global Knowledge Process Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA and APAC regions; it also covers the Global Knowledge Process Outsourcing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors dominating this space include Evalueserve, Genpact Ltd., MphasiS, RR Donnelley & Sons Co. and Wipro Ltd.
Other vendors mentioned in the report are Aranca, CopalAmba, IP Pro Inc., marketRx Inc.( Acquired by Cognizant), RocSearch Ltd, Accenture plc, EXLService Holdings, Inc., and Infosys Ltd.
Key questions answered in this report:
- What will the market size and growth rate be in 2018?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by key vendors?
- What are the strengths and weaknesses of each of these key vendors?
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01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
06. Market Landscape
06.1 Market Overview
06.1.1 Marketing Research and Business Intelligence
06.1.2 Financial Services Outsourcing
06.1.3 Engineering ,Design and Animation
06.1.4 Healthcare and Pharma
06.1.5 Legal Process Outsourcing
06.1.6 Publishing Outsourcing
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Outsourcing Destinations
07.1 KPO Destinations
07.2 Evolution of KPO market in India
07.3 Business Models of Indian KPO Market
07.3.1 Business Model: Captive Centers
07.3.2 Business Model: Third-party Service Providers
07.3.3 Business Model: Virtual Captives
07.4 KPO Market in India
Market Size and Forecast
08. Market Segmentation by Applications
08.1 Global KPO Market by Applications 2013
09. Geographical Segmentation
09.1 Global KPO Market by Geographical Segmentation 2013
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Market Share Analysis 2013
17.2 Other Prominent Vendors
17.2.1 Pure play KPO Vendors
17.2.2 Third-Party Service Providers
18. Key Vendor Analysis
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Genpact Ltd.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 MphasiS Ltd.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 RR Donnelley
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 Wipro Ltd.
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis
19. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Segments of Global KPO Market
Exhibit 3: Global KPO Market 2013-2018(US$ billion)
Exhibit 4: The Market Share of Global KPO Destinations
Exhibit 5: Evolution of KPO market in India
Exhibit 6: Business Models adopted by the Indian KPO Service Providers
Exhibit 7: KPO Market in India 2013-2018 (US$ billion)
Exhibit 8: Global KPO Market by Applications 2013
Exhibit 9: Demand Side Global KPO Market by Geographical Segmentation 2013
Exhibit 10: Supply Side Global KPO Market by Geographical Segmentation 2013
Exhibit 11: List of KPO Captives Vendors
Exhibit 12: List of Pure Play KPO Vendors
Exhibit 13: List of Third-party Service Providers
Exhibit 14: Business Segmentation: Evalueserve
Exhibit 15: Business Segmentation: Genpact Ltd.
Exhibit 16: Business Segmentation: Mphasis Ltd.
Exhibit 17: Business Segmentation: RR Donnelley & Sons Company
Exhibit 18: Business Segmentation: Wipro Ltd.
Commenting on the report, an analyst from the team said: “The effect of the challenges confronting the market is expected to be negated to a certain extent by the presence of various trends that are emerging in the market. One such trend is the transformation of the KPO industry into a consultative model. With the help of analytics services, enterprises are able to predict trends and thereby help organizations gain a competitive advantage over their competitors. Therefore, the future of the Global KPO market looks promising with an expected increase in the types of services that are outsourced.”
According to the report, the growth of the Global KPO Market is driven by many factors including the massive availability of data. Enterprises need data analytics to track the performance and behavior of the information stored in their IT systems. In addition, they require data analytics to develop innovative business strategies and improve their overall operational efficiency.
Further, the report states that the legal and compliance clauses set by different governments are one of the major challenges confronting this market. The services that are outsourced must comply with the regulations set by various governments. Further, licensing implications are limiting the scope of the services outsourced in the market.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
- Accenture plc
- EXLService Holdings
- Genpact Ltd.
- Infosys Ltd.
- IP Pro Inc.
- marketRx Inc.( Acquired by Cognizant)
- RocSearch Ltd
- RR Donnelley & Sons Co.
- Wipro Ltd.