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Global Cloud-based ITSM Market 2014-2018 - Product Image

Global Cloud-based ITSM Market 2014-2018

  • ID: 2757599
  • January 2014
  • Region: Global
  • 59 pages
  • TechNavio


  • and ServiceNow Corp.
  • BMC Software
  • CA Technologies Inc.
  • Hewlett-Packard Co.
  • IBM Corp.
  • Inc.
  • MORE

The analysts forecast the Global Cloud-based ITSM market to grow at a CAGR of 16.82 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing demand for economical ITSM solutions. The Global Cloud-based ITSM market has also been witnessing the increasing use of personal devices in the workplace. However, the integration concerns with existing ITSM services could pose a challenge to the growth of this market.

The report, the Global Cloud-Based ITSM Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the Europe, APAC and MEA regions; it also covers the Global cloud-based ITSM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this space are BMC Software, Inc., CA Technologies Inc., Hewlett-Packard Co., IBM Corp., and ServiceNow Corp.

Other vendors mentioned in the report are Axios Systems plc, Cherwell Software LLC, EasyVista Inc., EMC Corp., FrontRange Solutions Inc., Hornbill Service Management Ltd., LANDesk READ MORE >


  • and ServiceNow Corp.
  • BMC Software
  • CA Technologies Inc.
  • Hewlett-Packard Co.
  • IBM Corp.
  • Inc.
  • MORE

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 Overview of ITIL Framework
06.1.2 ITSM Overview
06.1.3 ITSM Deployment Models
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Geographical Segmentation
Buying Criteria
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges
12. Market Trends
13. Trends and their Impact
14. Vendor Landscape
14.1 Competitive Scenario
14.1.1 Key News
14.1.2 Mergers and Acquisitions
14.2 Target End-users
14.3 Vendor Ranking 2013
14.3.1 BMC Software
14.3.2 ServiceNow Corp.
14.3.3 Hewlett-Packard Co.
14.3.4 IBM Corp.
14.3.5 CA
14.4 Other Prominent Vendors
14.4.1 FrontRange Solutions Inc.
14.4.2 Cherwell Software, LLC.
14.4.3 Hornbill Service Management Ltd.
14.4.4 LANDesk
14.4.5 EasyVista Inc.
14.4.6 Axios Systems plc.
14.4.7 Sunrise Software Ltd.
15. Key Vendor Analysis
15.1 BMC Software, Inc.
15.1.1 Business Overview
15.1.2 Business Segmentation
15.1.3 Key Information
15.1.4 SWOT Analysis
15.2 ServiceNow Corp.
15.2.1 Business Overview
15.2.2 Key Information
15.2.3 SWOT Analysis
15.3 Hewlett-Packard Co.
15.3.1 Business Overview
15.3.2 Business Segmentation
15.3.3 Key Information
15.3.4 SWOT Analysis
15.4 IBM Corp.
15.4.1 Business Overview
15.4.2 Business Segmentation
15.4.3 Key Information
15.4.4 SWOT Analysis
16. Other Reports in this Series

List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: ITIL Service Lifecycle
Exhibit 3: Stages Involved in Service Strategy Process
Exhibit 4: Core Operations of ITSM Solutions
Exhibit 5: Preferred Model of ITSM Services Deployment
Exhibit 6: Global Cloud-based ITSM Market 2013-2018
Exhibit 7: Global Cloud-based ITSM Market by Geographical Segmentation 2013
Exhibit 8: List of Vendors Targeting Key End-users
Exhibit 9: Business Segmentation of BMC Software
Exhibit 10: Business Segmentation of HP Co.
Exhibit 11: Business Segmentation of IBM Corp.


  • and ServiceNow Corp.
  • BMC Software
  • CA Technologies Inc.
  • Hewlett-Packard Co.
  • IBM Corp.
  • Inc.
  • MORE

Commenting on the report, an analyst from the team said: “The concept of BYOD, which allows employees to use their personal devices such as laptops, tablets, and smartphones for work, is gaining popularity. The concept is characterized by changes in work locations, time zone barriers, and access of official and confidential data via personal devices of employees. In order to address problems arising out of such aspects, ITSM software vendors are now providing their services tailor-made for smartphones and tablets. This trend is expected to strengthen in the future, thereby pushing the market's growth. ”

According to the report, a major factor contributing to the growth of the market is the increasing demand for economical ITSM services from the SMEs.

Further, the report states that one of the major challenges the market is facing is the concern of integrating new or updated forms of ITSM services with existing solutions. The integration involves not only security concerns, but also the technical expertise and high costs required for the transition.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

- BMC Software
- Inc.
- CA Technologies Inc.
- Hewlett-Packard Co.
- IBM Corp.
- and ServiceNow Corp.

Note: Product cover images may vary from those shown


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