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Unified Communication As A Service (UCaaS) Market 2025-2029

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    Report

  • 228 Pages
  • June 2025
  • Region: Global
  • TechNavio
  • ID: 5362680
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The unified communication as a service (UCaaS) market is forecasted to grow by USD 154.13 billion during 2024-2029, accelerating at a CAGR of 28.2% during the forecast period. The report on the unified communication as a service (UCaaS) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increased adoption of cloud-based services, increased use of ucaas by smbs, and growing need to collaborate and communicate globally.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

The unified communication as a service (UCaaS) market is segmented as below:

By End-user

  • BFSI
  • ICT
  • Healthcare
  • Retail
  • Others

By Application

  • Enterprise collaboration
  • Enterprise telephony
  • Contact center

By Deployment

  • Public cloud
  • Private cloud

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the increased adoption of byod and mobility as one of the prime reasons driving the unified communication as a service (UCaaS) market growth during the next few years. Also, hybrid ucaas gaining more traction and growing momentum of cloud brokerage services will lead to sizable demand in the market.

The report on the unified communication as a service (UCaaS) market covers the following areas:

  • Unified Communication As A Service (UCaaS) Market sizing
  • Unified Communication As A Service (UCaaS) Market forecast
  • Unified Communication As A Service (UCaaS) Market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading unified communication as a service (UCaaS) market vendors that include 8x8 Inc., ALE International, AT&T Inc., Avaya LLC, BroadSoft Inc., BT Group Plc, Microsoft Corp., Mitel Networks Corp., NEC Corp., NTT Communications Corp., Oracle Corp., Orange SA, PanTerra Networks Inc., RingCentral Inc., Sify Technologies Ltd., Tata Sons Pvt. Ltd., Telefonica SA, Telstra Corp. Ltd., Verizon Communications Inc., and Vonage Holdings Corp. Also, the unified communication as a service (UCaaS) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ million)
Data Table on Global - Market size and forecast 2024-2029 ($ million)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global Unified Communication As A Service (UCaaS) Market 2019 - 2023
Historic Market Size - Data Table on Global Unified Communication As A Service (UCaaS) Market 2019 - 2023 ($ million)
5.2 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.3 Application segment analysis 2019 - 2023
Historic Market Size - Application Segment 2019 - 2023 ($ million)
5.4 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Qualitative Analysis
6.1 Impact of AI on Global Unified Communication as a Service (UCaaS) Market
7 Five Forces Analysis
7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by End-user
8.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
8.3 BFSI - Market size and forecast 2024-2029
Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Chart on BFSI - Year-over-year growth 2024-2029 (%)
Data Table on BFSI - Year-over-year growth 2024-2029 (%)
8.4 ICT - Market size and forecast 2024-2029
Chart on ICT - Market size and forecast 2024-2029 ($ million)
Data Table on ICT - Market size and forecast 2024-2029 ($ million)
Chart on ICT - Year-over-year growth 2024-2029 (%)
Data Table on ICT - Year-over-year growth 2024-2029 (%)
8.5 Healthcare - Market size and forecast 2024-2029
Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
8.6 Retail - Market size and forecast 2024-2029
Chart on Retail - Market size and forecast 2024-2029 ($ million)
Data Table on Retail - Market size and forecast 2024-2029 ($ million)
Chart on Retail - Year-over-year growth 2024-2029 (%)
Data Table on Retail - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ million)
Data Table on Others - Market size and forecast 2024-2029 ($ million)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
9 Market Segmentation by Application
9.1 Market segments
Chart on Application - Market share 2024-2029 (%)
Data Table on Application - Market share 2024-2029 (%)
9.2 Comparison by Application
Chart on Comparison by Application
Data Table on Comparison by Application
9.3 Enterprise collaboration - Market size and forecast 2024-2029
Chart on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
Data Table on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
Chart on Enterprise collaboration - Year-over-year growth 2024-2029 (%)
Data Table on Enterprise collaboration - Year-over-year growth 2024-2029 (%)
9.4 Enterprise telephony - Market size and forecast 2024-2029
Chart on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
Data Table on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
Chart on Enterprise telephony - Year-over-year growth 2024-2029 (%)
Data Table on Enterprise telephony - Year-over-year growth 2024-2029 (%)
9.5 Contact center - Market size and forecast 2024-2029
Chart on Contact center - Market size and forecast 2024-2029 ($ million)
Data Table on Contact center - Market size and forecast 2024-2029 ($ million)
Chart on Contact center - Year-over-year growth 2024-2029 (%)
Data Table on Contact center - Year-over-year growth 2024-2029 (%)
9.6 Market opportunity by Application
Market opportunity by Application ($ million)
Data Table on Market opportunity by Application ($ million)
10 Market Segmentation by Deployment
10.1 Market segments
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
10.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
10.3 Public cloud - Market size and forecast 2024-2029
Chart on Public cloud - Market size and forecast 2024-2029 ($ million)
Data Table on Public cloud - Market size and forecast 2024-2029 ($ million)
Chart on Public cloud - Year-over-year growth 2024-2029 (%)
Data Table on Public cloud - Year-over-year growth 2024-2029 (%)
10.4 Private cloud - Market size and forecast 2024-2029
Chart on Private cloud - Market size and forecast 2024-2029 ($ million)
Data Table on Private cloud - Market size and forecast 2024-2029 ($ million)
Chart on Private cloud - Year-over-year growth 2024-2029 (%)
Data Table on Private cloud - Year-over-year growth 2024-2029 (%)
10.5 Market opportunity by Deployment
Market opportunity by Deployment ($ million)
Data Table on Market opportunity by Deployment ($ million)
11 Customer Landscape
11.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape
12.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ million)
Data Table on North America - Market size and forecast 2024-2029 ($ million)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ million)
Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.5 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ million)
Data Table on South America - Market size and forecast 2024-2029 ($ million)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
12.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ million)
Data Table on US - Market size and forecast 2024-2029 ($ million)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ million)
Data Table on China - Market size and forecast 2024-2029 ($ million)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
12.10 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.11 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ million)
Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.12 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
12.13 India - Market size and forecast 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ million)
Data Table on India - Market size and forecast 2024-2029 ($ million)
Chart on India - Year-over-year growth 2024-2029 (%)
Data Table on India - Year-over-year growth 2024-2029 (%)
12.14 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ million)
Data Table on France - Market size and forecast 2024-2029 ($ million)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
12.15 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ million)
Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.16 Brazil - Market size and forecast 2024-2029
Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Chart on Brazil - Year-over-year growth 2024-2029 (%)
Data Table on Brazil - Year-over-year growth 2024-2029 (%)
12.17 South Korea - Market size and forecast 2024-2029
Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Chart on South Korea - Year-over-year growth 2024-2029 (%)
Data Table on South Korea - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
13 Drivers, Challenges, and Opportunity/Restraints
13.1 Market drivers
13.2 Market challenges
13.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints
14 Competitive Landscape
14.1 Overview
14.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
Overview on factors of disruption
14.4 Industry risks
Impact of key risks on business
15 Competitive Analysis
15.1 Companies profiled
Companies covered
15.2 Company ranking index
Company ranking index
15.3 Market positioning of companies
Matrix on companies position and classification
8x8 Inc.
8x8 Inc. - Overview
8x8 Inc. - Product/Service
8x8 Inc. - Key news
8x8 Inc. - Key offerings
SWOT
15.5 ALE International
ALE International - Overview
ALE International - Product/Service
ALE International - Key offerings
SWOT
15.6 AT&T Inc.
AT&T Inc. - Overview
AT&T Inc. - Business segments
AT&T Inc. - Key news
AT&T Inc. - Key offerings
AT&T Inc. - Segment focus
SWOT
15.7 Avaya LLC
Avaya LLC - Overview
Avaya LLC - Product/Service
Avaya LLC - Key news
Avaya LLC - Key offerings
SWOT
15.8 BroadSoft Inc.
BroadSoft Inc. - Overview
BroadSoft Inc. - Product/Service
BroadSoft Inc. - Key offerings
SWOT
15.9 BT Group Plc
BT Group Plc - Overview
BT Group Plc - Business segments
BT Group Plc - Key offerings
BT Group Plc - Segment focus
SWOT
15.10 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
SWOT
15.11 Mitel Networks Corp.
Mitel Networks Corp. - Overview
Mitel Networks Corp. - Product/Service
Mitel Networks Corp. - Key offerings
SWOT
15.12 NEC Corp.
NEC Corp. - Overview
NEC Corp. - Business segments
NEC Corp. - Key news
NEC Corp. - Key offerings
NEC Corp. - Segment focus
SWOT
15.13 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
SWOT
15.14 Orange SA
Orange SA - Overview
Orange SA - Product/Service
Orange SA - Key offerings
SWOT
15.15 PanTerra Networks Inc.
PanTerra Networks Inc. - Overview
PanTerra Networks Inc. - Product/Service
PanTerra Networks Inc. - Key offerings
SWOT
15.16 RingCentral Inc.
RingCentral Inc. - Overview
RingCentral Inc. - Product/Service
RingCentral Inc. - Key offerings
SWOT
15.17 Sify Technologies Ltd.
Sify Technologies Ltd. - Overview
Sify Technologies Ltd. - Product/Service
Sify Technologies Ltd. - Key offerings
SWOT
15.18 Verizon Communications Inc.
Verizon Communications Inc. - Overview
Verizon Communications Inc. - Business segments
Verizon Communications Inc. - Key news
Verizon Communications Inc. - Key offerings
Verizon Communications Inc. - Segment focus
SWOT
16 Appendix
16.1 Scope of the report
16.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
16.3 Currency conversion rates for US$
Currency conversion rates for US$
16.4 Research methodology
Research methodology
16.5 Data procurement
Information sources
16.6 Data validation
Data validation
16.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
16.8 Data synthesis
Data synthesis
16.9 360 degree market analysis
360 degree market analysis
16.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Application
Exhibits 7: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global Unified Communication As A Service (UCaaS) Market 2019 - 2023 ($ million)
Exhibits 26: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - Application Segment 2019 - 2023 ($ million)
Exhibits 28: Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on End-user - Market share 2024-2029 (%)
Exhibits 39: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by End-user
Exhibits 41: Data Table on Comparison by End-user
Exhibits 42: Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 43: Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 44: Chart on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on ICT - Market size and forecast 2024-2029 ($ million)
Exhibits 47: Data Table on ICT - Market size and forecast 2024-2029 ($ million)
Exhibits 48: Chart on ICT - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on ICT - Year-over-year growth 2024-2029 (%)
Exhibits 50: Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
Exhibits 51: Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
Exhibits 52: Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 53: Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 54: Chart on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits 55: Data Table on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits 56: Chart on Retail - Year-over-year growth 2024-2029 (%)
Exhibits 57: Data Table on Retail - Year-over-year growth 2024-2029 (%)
Exhibits 58: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 59: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 60: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 61: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 62: Market opportunity by End-user ($ million)
Exhibits 63: Data Table on Market opportunity by End-user ($ million)
Exhibits 64: Chart on Application - Market share 2024-2029 (%)
Exhibits 65: Data Table on Application - Market share 2024-2029 (%)
Exhibits 66: Chart on Comparison by Application
Exhibits 67: Data Table on Comparison by Application
Exhibits 68: Chart on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
Exhibits 69: Data Table on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
Exhibits 70: Chart on Enterprise collaboration - Year-over-year growth 2024-2029 (%)
Exhibits 71: Data Table on Enterprise collaboration - Year-over-year growth 2024-2029 (%)
Exhibits 72: Chart on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
Exhibits 73: Data Table on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
Exhibits 74: Chart on Enterprise telephony - Year-over-year growth 2024-2029 (%)
Exhibits 75: Data Table on Enterprise telephony - Year-over-year growth 2024-2029 (%)
Exhibits 76: Chart on Contact center - Market size and forecast 2024-2029 ($ million)
Exhibits 77: Data Table on Contact center - Market size and forecast 2024-2029 ($ million)
Exhibits 78: Chart on Contact center - Year-over-year growth 2024-2029 (%)
Exhibits 79: Data Table on Contact center - Year-over-year growth 2024-2029 (%)
Exhibits 80: Market opportunity by Application ($ million)
Exhibits 81: Data Table on Market opportunity by Application ($ million)
Exhibits 82: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 83: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 84: Chart on Comparison by Deployment
Exhibits 85: Data Table on Comparison by Deployment
Exhibits 86: Chart on Public cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 87: Data Table on Public cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 88: Chart on Public cloud - Year-over-year growth 2024-2029 (%)
Exhibits 89: Data Table on Public cloud - Year-over-year growth 2024-2029 (%)
Exhibits 90: Chart on Private cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 91: Data Table on Private cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 92: Chart on Private cloud - Year-over-year growth 2024-2029 (%)
Exhibits 93: Data Table on Private cloud - Year-over-year growth 2024-2029 (%)
Exhibits 94: Market opportunity by Deployment ($ million)
Exhibits 95: Data Table on Market opportunity by Deployment ($ million)
Exhibits 96: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 97: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 98: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 99: Chart on Geographic comparison
Exhibits 100: Data Table on Geographic comparison
Exhibits 101: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 102: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 103: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 106: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 107: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 110: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 111: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 114: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 115: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 118: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 119: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits 122: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits 123: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits 126: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits 127: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 130: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 131: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 134: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 135: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 138: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 139: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on India - Market size and forecast 2024-2029 ($ million)
Exhibits 142: Data Table on India - Market size and forecast 2024-2029 ($ million)
Exhibits 143: Chart on India - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on India - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits 146: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits 147: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 150: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 151: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 153: Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits 154: Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits 155: Chart on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits 156: Data Table on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits 157: Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 158: Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 159: Chart on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 160: Data Table on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 161: Market opportunity By Geographical Landscape ($ million)
Exhibits 162: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 163: Impact of drivers and challenges in 2024 and 2029
Exhibits 164: Overview on criticality of inputs and factors of differentiation
Exhibits 165: Overview on factors of disruption
Exhibits 166: Impact of key risks on business
Exhibits 167: Companies covered
Exhibits 168: Company ranking index
Exhibits 169: Matrix on companies position and classification
Exhibits 170: 8x8 Inc. - Overview
Exhibits 171: 8x8 Inc. - Product/Service
Exhibits 172: 8x8 Inc. - Key news
Exhibits 173: 8x8 Inc. - Key offerings
Exhibits 174: SWOT
Exhibits 175: ALE International - Overview
Exhibits 176: ALE International - Product/Service
Exhibits 177: ALE International - Key offerings
Exhibits 178: SWOT
Exhibits 179: AT&T Inc. - Overview
Exhibits 180: AT&T Inc. - Business segments
Exhibits 181: AT&T Inc. - Key news
Exhibits 182: AT&T Inc. - Key offerings
Exhibits 183: AT&T Inc. - Segment focus
Exhibits 184: SWOT
Exhibits 185: Avaya LLC - Overview
Exhibits 186: Avaya LLC - Product/Service
Exhibits 187: Avaya LLC - Key news
Exhibits 188: Avaya LLC - Key offerings
Exhibits 189: SWOT
Exhibits 190: BroadSoft Inc. - Overview
Exhibits 191: BroadSoft Inc. - Product/Service
Exhibits 192: BroadSoft Inc. - Key offerings
Exhibits 193: SWOT
Exhibits 194: BT Group Plc - Overview
Exhibits 195: BT Group Plc - Business segments
Exhibits 196: BT Group Plc - Key offerings
Exhibits 197: BT Group Plc - Segment focus
Exhibits 198: SWOT
Exhibits 199: Microsoft Corp. - Overview
Exhibits 200: Microsoft Corp. - Business segments
Exhibits 201: Microsoft Corp. - Key news
Exhibits 202: Microsoft Corp. - Key offerings
Exhibits 203: Microsoft Corp. - Segment focus
Exhibits 204: SWOT
Exhibits 205: Mitel Networks Corp. - Overview
Exhibits 206: Mitel Networks Corp. - Product / Service
Exhibits 207: Mitel Networks Corp. - Key offerings
Exhibits 208: SWOT
Exhibits 209: NEC Corp. - Overview
Exhibits 210: NEC Corp. - Business segments
Exhibits 211: NEC Corp. - Key news
Exhibits 212: NEC Corp. - Key offerings
Exhibits 213: NEC Corp. - Segment focus
Exhibits 214: SWOT
Exhibits 215: Oracle Corp. - Overview
Exhibits 216: Oracle Corp. - Business segments
Exhibits 217: Oracle Corp. - Key news
Exhibits 218: Oracle Corp. - Key offerings
Exhibits 219: Oracle Corp. - Segment focus
Exhibits 220: SWOT
Exhibits 221: Orange SA - Overview
Exhibits 222: Orange SA - Product / Service
Exhibits 223: Orange SA - Key offerings
Exhibits 224: SWOT
Exhibits 225: PanTerra Networks Inc. - Overview
Exhibits 226: PanTerra Networks Inc. - Product / Service
Exhibits 227: PanTerra Networks Inc. - Key offerings
Exhibits 228: SWOT
Exhibits 229: RingCentral Inc. - Overview
Exhibits 230: RingCentral Inc. - Product / Service
Exhibits 231: RingCentral Inc. - Key offerings
Exhibits 232: SWOT
Exhibits 233: Sify Technologies Ltd. - Overview
Exhibits 234: Sify Technologies Ltd. - Product / Service
Exhibits 235: Sify Technologies Ltd. - Key offerings
Exhibits 236: SWOT
Exhibits 237: Verizon Communications Inc. - Overview
Exhibits 238: Verizon Communications Inc. - Business segments
Exhibits 239: Verizon Communications Inc. - Key news
Exhibits 240: Verizon Communications Inc. - Key offerings
Exhibits 241: Verizon Communications Inc. - Segment focus
Exhibits 242: SWOT
Exhibits 243: Inclusions checklist
Exhibits 244: Exclusions checklist
Exhibits 245: Currency conversion rates for US$
Exhibits 246: Research methodology
Exhibits 247: Information sources
Exhibits 248: Data validation
Exhibits 249: Validation techniques employed for market sizing
Exhibits 250: Data synthesis
Exhibits 251: 360 degree market analysis
Exhibits 252: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global unified communication as a service (UCaaS) market: 8x8 Inc., ALE International, AT&T Inc., Avaya LLC, BroadSoft Inc., BT Group Plc, Microsoft Corp., Mitel Networks Corp., NEC Corp., NTT Communications Corp., Oracle Corp., Orange SA, PanTerra Networks Inc., RingCentral Inc., Sify Technologies Ltd., Tata Sons Pvt. Ltd., Telefonica SA, Telstra Corp. Ltd., Verizon Communications Inc., and Vonage Holdings Corp..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is increased adoption of byod and mobility."

According to the report, one of the major drivers for this market is the increased adoption of cloud-based services.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • 8x8 Inc.
  • ALE International
  • AT&T Inc.
  • Avaya LLC
  • BroadSoft Inc.
  • BT Group Plc
  • Microsoft Corp.
  • Mitel Networks Corp.
  • NEC Corp.
  • NTT Communications Corp.
  • Oracle Corp.
  • Orange SA
  • PanTerra Networks Inc.
  • RingCentral Inc.
  • Sify Technologies Ltd.
  • Tata Sons Pvt. Ltd.
  • Telefonica SA
  • Telstra Corp. Ltd.
  • Verizon Communications Inc.
  • Vonage Holdings Corp.