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Business Process Management Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HRM, Procurement and SCM, and Customer Service Support), Industry, and Region - Global Forecast to 2025

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  • February 2020
  • Region: Global
  • Markets and Markets
  • ID: 4997155
Description Jump to:

The growing need to optimize business processes for meeting the dynamic requirements of customers expected to drive the BPM market

The major factors driving the growth of the BPM market include digital initiatives, need to design business processes as per the project requirement, automation of various business processes to enhance productivity, and ease in the integration of processes with different communication systems within organizations.

Platform segment to hold the highest market share during the forecast period

The platform segment is estimated to hold a larger market size during the forecast period. The BPM platform is used by organizations to enhance corporate performance across different business functions, such as HRM, procurement and SCM, and sales and marketing. Industries across the globe use the BPM platform to map any business structure, automate complex business processes, and harness the benefits of different capabilities offered by different vendors that cater to the market. The major application of the BPM platform includes process improvement, process automation, document and content management, process integration, and monitoring and optimization of business processes.

Sales and marketing segment to grow at the highest CAGR during the forecast period

Sales and marketing is one of the vital business functions of enterprises, as it helps in revenue generation. With intense competition among enterprises in this business function, even minor delays result in the loss of revenue as the prospective customer can be taken by a competitor. Sales and marketing process automation and optimization help upkeep the effective communication and maintain the buyer-seller relationship. According to MarketingProfs, a tightly aligned sales and marketing function have 36% higher customer retention rates and 38% higher sales success rates.

Manufacturing industry segment to hold the largest market size during the forecast period

Among industries, the manufacturing industry is expected to hold the largest market size in terms of the adoption of BPM platforms and services during the forecast period. The manufacturing industry relies heavily on a network of collaborators, as manufacturers need to regularly share and update the information related to raw materials, processing, engineering, designing, and production with stakeholders. The technological advancement has led manufacturers to harness machine-to-machine systems, various mobile apps, and cloud applications, which has also extended their reach to the emerging markets. Moreover, manufacturing enterprises are modernizing their IT infrastructure, resulting in advanced control dashboards, and predictive maintenance algorithms, which can help perform general manufacturing operations as well as other support functions. BPM can assist the manufacturing enterprises in reducing lead time and streamlining their processes.

APAC to grow at the highest CAGR during the forecast period

Major economies in the Asia Pacific (APAC) include China, Japan, India, Australia, and Singapore. The economies have heavily invested in the startup ecosystem for cloud technologies. Furthermore, the region also has a competitive advantage over other regions, due to the easy availability of cost-efficient software and trained workforce, and flexible regulations and policies. Factors such as the increasing IT investment (As per NASSCOM, in 2018, IT spend in India was 1.4 trillion), need to enhance data-based decision making, and boosting the efficiency of employees, are expected to drive the BPM market forward.


  • By Company Type: Tier 1 - 50%, Tier 2 - 27%, and Tier 3 - 23%
  • By Designation: C-level - 43%, Directors - 27%, and Others - 30%
  • By Region: North America - 46%, Europe - 26%, APAC - 16%, MEA - 7% and Latin America - 5%

Some prominent BPM vendors across the globe profiled in the BPM market study include Pegasystems (US), Appian (US), IBM (US), Oracle (US), Software AG (Germany), Nintex (US), OpenText (Canada), Newgen Software (India), Genpact (US), TIBCO (US), Bizagi (UK), ProcessMaker (US), Creatio (US), AgilePoint (US), BP Logix (US), K2 (US), Bonitasoft (France), Kissflow (India), Kofax (US), and AuraPortal (US).

Research coverage

The market study covers the BPM market across different segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component, business function, deployment type, organization size, industry, and region.

The study also includes an in-depth competitive analysis of the key market players, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying the report

The report is expected to help the market leaders/new entrants in this market by providing them information on the closest approximations of the revenue numbers for the overall BPM market and its segments. This report is also expected to help stakeholders understand the competitive landscape and gain insights to improve the position of their businesses and to plan suitable go-to-market strategies. The report also aims at helping stakeholders understand the pulse of the market and provide them with information on key market drivers, restraints, challenges, and opportunities.


Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders
2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.2 Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Competitive Leadership Mapping Methodology
2.5 Market Forecast
2.6 Assumptions for the Study
2.7 Limitations of the Study
3 Executive Summary
4 Premium Insights
4.1 Attractive Opportunities in the Business Process Management Market
4.2 Market By Business Function (2020 Vs. 2025)
4.3 Market By Deployment Type (2020 Vs. 2025)
4.4 Market By Organization Size (2020 Vs. 2025)
4.5 Market By Industry (2020 Vs. 2025)
4.6 Market Investment Scenario
5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Optimized Resource Utilization Through Automated Business Processes
5.2.1.2 Automated It Systems Help Serve Customers’ Dynamic Requirements
5.2.1.3 Streamlined Communication Across Varied Business Functions in the Organization
5.2.2 Restraints
5.2.2.1 Persistent Growth in Cyberattacks and Security Issues
5.2.3 Opportunities
5.2.3.1 Integration of Ai and Ml Technologies
5.2.3.2 Rising Demand for Robust Solutions to Maximize the Visibility and Control Over Processes
5.2.4 Challenges
5.2.4.1 Growing Cultural Barrier to Adopt Advanced Solutions Over Traditional Systems
5.2.4.2 Selecting ApproPRIAte Processes to Implement Automation
5.3 Use Cases
5.3.1 Use Case 1: Automating Employee Survey Process By Deploying Business Process Management Solution
5.3.2 Use Case 2: Automating Core Business Operations and Service Function By Implementing Business Process Management Solution
5.3.3 Use Case 3: Transforming Supply Chain to Streamline Purchase Order By Implementing Business Process Management Solution
6 Business Process Management Market By Component
6.1 Introduction
6.1.1 Component: Market Drivers
6.2 Platform
6.3 Services
7 Business Process Management Market By Business Function
7.1 Introduction
7.1.1 Business Function: Market Drivers
7.2 Human Resource Management
7.3 Procurement and Supply Chain Management
7.4 Sales and Marketing
7.5 Accounting and Finance
7.6 Customer Service Support
7.7 Others
8 Business Process Management Market By Deployment Type
8.1 Introduction
8.1.1 Deployment Type: Market Drivers
8.2 On-Premises
8.3 Cloud
9 Business Process Management Market By Organization Size
9.1 Introduction
9.1.1 Organization Size: Market Drivers
9.2 Large Enterprises
9.3 Small and Medium-Sized Enterprises
10 Business Process Management Market By Industry
10.1 Introduction
10.1.1 Industry: Market Drivers
10.2 Banking, Financial Services, and Insurance
10.3 Information Technology
10.4 Telecommunication
10.5 Retail and Consumer Goods
10.6 Manufacturing
10.7 Healthcare and Life Sciences
10.8 Other Industries
11 Business Process Management Market By Region
11.1 Introduction
11.2 North America
11.2.1 North America: Market Drivers
11.2.2 United States
11.2.3 Canada
11.3 Europe
11.3.1 Europe: Market Drivers
11.3.2 United Kingdom
11.3.3 Germany
11.3.4 France
11.3.5 Rest of Europe
11.4 Asia Pacific
11.4.1 Asia Pacific: Business Process Management Market Drivers
11.4.2 China
11.4.3 Japan
11.4.4 Rest of Asia Pacific
11.5 Middle East and Africa
11.5.1 Middle East and Africa: Market Drivers
11.5.2 Kingdom of Saudi Arabia
11.5.3 United Arab Emirates
11.5.4 Rest of Middle East and Africa
11.6 Latin America
11.6.1 Latin America: Market Drivers
11.6.2 Brazil
11.6.3 Mexico
11.6.4 Rest of Latin America
12 Competitive Landscape
12.1 Introduction
12.2 Competitive Scenario
12.2.1 New Product/Solution Launches and Product Enhancements
12.2.2 Business Expansions
12.2.3 Agreements/Partnerships/Collaborations
12.2.4 Acquisitions
12.3 Competitive Leadership Mapping
12.3.1 Visionary Leaders
12.3.2 Dynamic Differentiators
12.3.3 Innovators
12.3.4 Emerging Companies
13 Company Profiles
13.1 Introduction
13.2 Pegasystems
13.3 Appian
13.4 IBM
13.5 Oracle
13.6 Software AG
13.7 Nintex
13.8 OpenText
13.9 Genpact
13.10 Newgen Software
13.11 TIBCO
13.12 Bizagi
13.13 ProcessMaker
13.14 Creatio
13.15 AgilePoint
13.16 Bp Logix
13.17 K2
13.18 Kissflow
13.19 Bonitasoft
13.20 Kofax
13.21 AuraPortal
13.22 Right-To-Win
14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details
List of Tables
Table 1 United States Dollar Exchange Rate, 2016-2019
Table 2 Factor Analysis
Table 3 Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 4 Platform: Market Size By Region, 2018-2025 (USD Million)
Table 5 Services: Market Size By Region, 2018-2025 (USD Million)
Table 6 Business Process Management Market Size, By Business Function, 2018-2025 (USD Million)
Table 7 Human Resource Management: Market Size By Region, 2018-2025 (USD Million)
Table 8 Procurement and Supply Chain Management: Market Size By Region, 2018-2025 (USD Million)
Table 9 Sales and Marketing: Market Size By Region, 2018-2025 (USD Million)
Table 10 Accounting and Finance: Market Size By Region, 2018-2025 (USD Million)
Table 11 Customer Service Support: Market Size By Region, 2018-2025 (USD Million)
Table 12 Others: Market Size By Region, 2018-2025 (USD Million)
Table 13 Business Process Management Market Size, By Deployment Type, 2020-2025 (USD Million)
Table 14 On-Premises: Market Size By Region, 2018-2025 (USD Million)
Table 15 Cloud: Market Size By Region, 2018-2025 (USD Million)
Table 16 Business Process Management Market Size, By Organization Size, 2018-2025 (USD Million)
Table 17 Large Enterprises: Market Size By Region, 2018-2025 (USD Million)
Table 18 Small and Medium-Sized Enterprises: Market Size By Region, 2018-2025 (USD Million)
Table 19 Business Process Management Market Size, By Industry, 2018-2025 (USD Million)
Table 20 Banking, Financial Services, and Insurance: Market Size By Region, 2018-2025 (USD Million)
Table 21 Information Technology: Market Size By Region, 2018-2025 (USD Million)
Table 22 Telecommunication: Market Size By Region, 2018-2025 (USD Million)
Table 23 Retail and Consumer Goods: Market Size By Region, 2018-2025 (USD Million)
Table 24 Manufacturing: Market Size By Region 2018-2025 (USD Million)
Table 25 Healthcare and Life Sciences: Market Size By Region, 2018-2025 (USD Million)
Table 26 Other Industries: Market Size By Region 2018-2025 (USD Million)
Table 27 Business Process Management Market Size, By Region, 2018-2025 (USD Million)
Table 28 North America: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 29 North America: Market Size By Business Function, 2018-2025 (USD Million)
Table 30 North America: Market Size Deployment Type, 2018-2025 (USD Million)
Table 31 North America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 32 North America: Market Size By Industry, 2018-2025 (USD Million)
Table 33 North America: Market Size By Country, 2018-2025 (USD Million)
Table 34 United States: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 35 United States: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 36 United States: Market Size By Organization Size, 2018-2025 (USD Million)
Table 37 Canada: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 38 Canada: Market Size Deployment Type, 2018-2025 (USD Million)
Table 39 Canada: Market Size By Organization Size, 2018-2025 (USD Million)
Table 40 Europe: Market Size By Component, 2018-2025 (USD Million)
Table 41 Europe: Market Size By Business Function, 2018-2025 (USD Million)
Table 42 Europe: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 43 Europe: Market Size By Organization Size, 2018-2025 (USD Million)
Table 44 Europe: Market Size By Industry, 2018-2025 (USD Million)
Table 45 Europe: Market Size By Country, 2018-2025 (USD Million)
Table 46 United Kingdom: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 47 United Kingdom: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 48 United Kingdom: Market Size By Organization Size, 2018-2025 (USD Million)
Table 49 Germany: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 50 Germany: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 51 Germany: Market Size By Organization Size, 2018-2025 (USD Million)
Table 52 France: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 53 France: Market Size Deployment Type, 2018-2025 (USD Million)
Table 54 France: Market Size By Organization Size, 2018-2025 (USD Million)
Table 55 Rest of Europe: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 56 Rest of Europe: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 57 Rest of Europe: Market Size By Organization Size, 2018-20235(USD Million)
Table 58 Asia Pacific: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 59 Asia Pacific: Market Size By Business Function, 2018-2025 (USD Million)
Table 60 Asia Pacific: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 61 Asia Pacific: Market Size By Organization Size, 2018-2025 (USD Million)
Table 62 Asia Pacific: Market Size By Industry, 2018-2025 (USD Million)
Table 63 Asia Pacific: Market Size By Country, 2018-2025 (USD Million)
Table 64 China: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 65 China: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 66 China: Market Size By Organization Size, 2018-2025 (USD Million)
Table 67 Japan: Market Size By Component, 2018-2025 (USD Million)
Table 68 Japan: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 69 Japan: Market Size By Organization Size, 2018-2025 (USD Million)
Table 70 Rest of Asia Pacific: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 71 Rest of Asia Pacific: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 72 Rest of Asia Pacific: Market Size By Organization Size, 2018-2025 (USD Million)
Table 73 Middle East and Africa: Market Size By Component, 2018-2025 (USD Million)
Table 74 Middle East and Africa: Market Size By Business Function, 2018-2025 (USD Million)
Table 75 Middle East and Africa: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 76 Middle East and Africa: Market Size By Organization Size, 2018-2025 (USD Million)
Table 77 Middle East and Africa: Business Process Management Market Size, By Industry, 2018-2025 (USD Million)
Table 78 Middle East and Africa: Market Size By Country, 2018-2025 (USD Million)
Table 79 Kingdom of Saudi Arabia: Market Size By Component, 2018-2025 (USD Million)
Table 80 Kingdom of Saudi Arabia: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 81 Kingdom of Saudi Arabia: Market Size By Organization Size, 2018-2025 (USD Million)
Table 82 United Arab Emirates: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 83 United Arab Emirates: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 84 United Arab Emirates: Market Size By Organization Size, 2018-2025 (USD Million)
Table 85 Rest of Middle East and Africa: Market Size By Component, 2018-2025 (USD Million)
Table 86 Rest of Middle East and Africa: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 87 Rest of Middle East and Africa: Market Size By Organization Size, 2018-2025 (USD Million)
Table 88 Latin America: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 89 Latin America: Market Size By Business Function, 2018-2025 (USD Million)
Table 90 Latin America: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 91 Latin America: Market Size By Organization Size, 2018-2023 (USD Million)
Table 92 Latin America: Market Size By Industry, 2018-2025 (USD Million)
Table 93 Latin America: Market Size By Country, 2018-2025 (USD Million)
Table 94 Brazil: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 95 Brazil: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 96 Brazil: Market Size By Organization Size, 2018-2025 (USD Million)
Table 97 Mexico: Market Size By Component, 2018-2025 (USD Million)
Table 98 Mexico: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 99 Mexico: Market Size By Organization Size, 2018-2025 (USD Million)
Table 100 Rest of Latin America: Business Process Management Market Size, By Component, 2018-2025 (USD Million)
Table 101 Rest of Latin America: Market Size By Deployment Type, 2018-2025 (USD Million)
Table 102 Rest of Latin America: Market Size By Organization Size, 2018-2025 (USD Million)
Table 103 New Product/Solution Launches and Product Enhancements, 2018-2019
Table 104 Business Expansions, 2017-2019
Table 105 Agreements/Partnerships/Collaborations, 2018-2020
Table 106 Acquisitions, 2018-2020
Table 107 Evaluation Criteria
List of Figures
Figure 1 Global Business Process Management Market: Research Design
Figure 2 Market Top-Down and Bottom-Up Approaches
Figure 3 Market Size Estimation Methodology: Approach 1 (Supply Side) - Revenue of Products/Solutions/Services of Business Process Management Market
Figure 4 Business Process Management Market Sizing Methodology: Approach 2 - Industry Level Bottom-Up
Figure 5 Competitive Leadership Mapping: Criteria Weightage
Figure 6 Business Process Management Market Snapshot, 2018-2025
Figure 7 Segments With High Growth Rates During the Forecast Period
Figure 8 Platform Segment to Hold a Larger Market Size During the Forecast Period
Figure 9 Large Enterprises Segment to Hold a Larger Market Size During the Forecast Period
Figure 10 Manufacturing Industry to Hold the Largest Market Size During the Forecast Period
Figure 11 North America to Hold the Highest Market Share During the Forecast Period
Figure 12 Advanced Business Process Management Capabilities for Digital Workplace By Well-Established Players to Drive the Business Process Management Market
Figure 13 Sales and Marketing Segment to Account for the Highest Market Share During the Forecast Period
Figure 14 On-Premises Segment to Account for a Higher Market Share During the Forecast Period
Figure 15 Large Enterprises Segment to Account for a Higher Market Share During the Forecast Period
Figure 16 Manufacturing Industry to Hold the Highest Market Share During the Forecast Period
Figure 17 Asia Pacific to Emerge as the Best Market for Investment in the Next Five Years
Figure 18 Drivers, Restraints, Opportunities, and Challenges: Business Process Management Market
Figure 19 Services Segment to Grow at a Higher Rate During the Forecast Period
Figure 20 Sales and Marketing Business Function to Hold the Largest Market Size in 2020
Figure 21 On-Premises Deployment Type to Hold a Larger Market Size
Figure 22 Small and Medium-Sized Enterprises Segment to Grow at a Higher CAGR During the Forecast Period
Figure 23 Manufacturing Industry to Register the Largest Market Size During the Forecast Period
Figure 24 North America to Hold the Largest Market Size During the Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Asia Pacific: Market Snapshot
Figure 27 Key Developments By the Leading Players in the Business Process Management Market, 2017-2020
Figure 28 Business Process Management Market (Global), Competitive Leadership Mapping, 2020
Figure 29 Pegasystems: Company Snapshot
Figure 30 Pegasystems: SWOT Analysis
Figure 31 Appian: Company Snapshot
Figure 32 Appian: SWOT Analysis
Figure 33 IBM: Company Snapshot
Figure 34 IBM: SWOT Analysis
Figure 35 Oracle: Company Snapshot
Figure 36 Oracle: SWOT Analysis
Figure 37 Software AG: Company Snapshot
Figure 38 Software AG: SWOT Analysis
Figure 39 OpenText: Company Snapshot
Figure 40 Genpact: Company Snapshot
Figure 41 Newgen Software: Company Snapshot

Executive Summary

Companies Mentioned

  • AgilePoint
  • Appian
  • AuraPortal
  • Bizagi
  • Bonitasoft
  • BP Logix
  • Creatio
  • Genpact
  • IBM
  • K2
  • Kissflow
  • Kofax
  • Newgen Software
  • Nintex
  • OpenText
  • Oracle
  • Pegasystems
  • ProcessMaker
  • Software AG
  • TIBCO

Methodology

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