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Healthcare BPO Market Payer, Provider & Pharmaceutical - Trends & Forecasts (2013 - 2018) - Product Image Special Offer Sale Banner

Healthcare BPO Market Payer, Provider & Pharmaceutical - Trends & Forecasts (2013 - 2018)

  • Published: January 2014
  • 479 Pages
  • Markets and Markets
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FEATURED COMPANIES

  • Accenture Plc
  • Boehringer Ingelheim Gmbh
  • Genpact Limited
  • Icon Plc
  • Infosys Bpo Limited
  • Lonza Group Ltd.
  • MORE

'Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)'

Business Process Outsourcing (BPO) has emerged as an important service offering in the healthcare industry; rapid growth in the global healthcare industry has fueled the growth of the healthcare BPO market. The market has evolved and multiple service offerings have emerged in order to meet the needs of the healthcare industry.

The Global Healthcare BPO Market report provides market size and segmentation of this market. In this report, the global healthcare BPO market has been categorized into three segments, namely, payer outsourcing, provider outsourcing, and pharmaceutical outsourcing. Each of these segments is further divided into appropriate service segments.

The payer outsourcing segment has been categorized into claims processing, HR services, member services/customer care, and finance and accounts segments. The provider outsourcing segment has been categorized into medical billing, medical coding, medical READ MORE >

1 Introduction
1.1 Key Take-Aways
1.2 Report Description
1.3 Market Segments And Market Aspects Covered
1.4 Stakeholders
1.5 Report Assumptions
1.5.1 General Assumptions
1.5.2 Forecast Assumptions
1.6 Research Methodology
1.6.1 Market Size Estimation
1.6.2 Data Triangulation
1.6.3 Market Forecasting Model
1.6.4 Key Data Points Taken From Secondary Sources
1.6.5 Key Data Points Taken From Primary Sources

2 Executive Summary

3 Market Overview
3.1 Introduction
3.2 History And Evolution
3.3 Market Dynamics
3.3.1 Drivers
3.3.1.1 Introduction Of The Patient Protection And Affordable Care Act (Ppaca)
3.3.1.2 Need To Reduce Rising Healthcare Costs
3.3.1.3 Shortage Of Skilled Personnel
3.3.2 Restraints
3.3.2.1 Unforeseen Costs
3.3.2.2 Confidentiality And Security Of Data Is A Major Concern
3.3.2.3 Loss Of Managerial Control
3.3.3 Opportunities
3.3.3.1 Consolidation Of The U.S. Healthcare System
3.3.3.2 Icd-10 Conversion
3.4 Market Share
3.5 Porter’S Five Forces Analysis
3.5.1 Bargaining Power Of Suppliers
3.5.2 Bargaining Power Of Buyers
3.5.3 Threat From New Entrants
3.5.4 Threat From Substitutes Services
3.5.5 Degree Of Competition
3.5.6 Overall Porter’S Analysis

4 Healthcare Payer Outsourcing Market
4.1 Introduction
4.1.1 Drivers
4.1.1.1 Ppaca Will Add Approximately 30 Million Individuals To The American Insurance
4.1.2 Restraints
4.1.2.1 Errors During Client Interaction Could Affect A Company’S Reputation
4.1.3 Opportunities
4.1.3.1 Vendors With Complete Range Of Services Attract Insurance Providers
4.2 Claims Processing
4.2.1 Claims Indexing
4.2.2 Claims Investigation
4.2.3 Claims Adjudication
4.2.4 Claims Repricing
4.2.5 Claims Settlement
4.2.6 Litigation Management
4.2.7 Information Management
4.3 Hr Services
4.4 Member Services/Customer Care
4.5 Finance & Accounts

5 Healthcare Provider Outsourcing Market
5.1 Introduction
5.1.1 Drivers
5.1.1.1 Domain Knowledge Helps In Increasing Revenue
5.1.1.2 Increasing Safety Of The Processes
5.1.2 Restraints
5.1.2.1 Deteriorating Quality Of Service
5.1.2.2 Privacy & Security Concerns
5.1.3 Opportunities
5.1.3.1 Teleradiology
5.1.3.2 Medical Graphics
5.2 Medical Billing
5.3 Medical Coding
5.4 Medical Transcription
5.5 Finance & Accounts

6 Pharmaceutical Outsourcing Market
6.1 Introduction
6.1.1 Drivers
6.1.1.1 Rising Costs And Decreasing Productivity Are Compelling Pharmaceutical Companies To Outsource
6.1.1.2 Off-Patenting Of Drugs Will Drive The Outsourcing Market
6.1.1.3 Desire To Gain Access To New Technologies, One Of The Key Drivers
6.1.1.4 Strategy To Concentrate On Core Competencies & High Margin Products Compels Companies To Outsource
6.1.1.5 Emergence Of Biologics To Be One Of The Major Drivers In The Future
6.1.2 Restraints
6.1.2.1 Quality Control Issues Limit Outsourcing
6.1.2.2 Differences In The East/West Disease Profiles Inhibits Outsourcing To Specific Regions
6.1.3 Opportunities
6.1.3.1 Outsourcing Of Supply Chain & Logistics
6.1.3.2 Outsourcing Of Sales & Marketing Functions
6.1.3.3 Outsourcing Medical Writing & Regulatory Functions, A Major Opportunity
6.1.3.4 Emergence Of Biologics As A Major Opportunity In The Future
6.2 Cro Market
6.2.1 Drug Discovery
6.2.2 Pre-Clinical
6.2.3 Phase I Clinical
6.2.4 Phase Ii Clinical
6.2.5 Phase Iii Clinical
6.2.6 Phase Iv Clinical
6.2.7 Cdm & Biostatistics
6.2.8 Medical Writing
6.2.9 Regulatory Services
6.2.10 Other Cro Services
6.3 Cmo Market
6.3.1 Api Manufacturing
6.3.2 Formulation & Packaging
6.4 Non-Clinical Services
6.4.1 Scm & Logistics
6.4.2 Sales & Marketing
6.4.2.1 Marketing Kpo/Sales Analytics
6.4.3 Other Non-Clinical Functions

7 Geographical Analysis
7.1 Source Geography
7.1.1 U.S.
7.1.1.1 Payer & Provider
7.1.1.2 Pharmaceutical
7.1.2 Europe
7.1.2.1 Payer & Provider
7.1.2.2 Pharmaceutical
7.1.3 Row
7.2 Destination Geography
7.2.1 U.S.
7.2.1.1 Payer & Provider
7.2.1.2 Pharmaceutical
7.2.2 India
7.2.2.1 Payer & Provider
7.2.2.2 Pharmaceutical
7.2.3 Europe
7.2.3.1 Payer & Provider
7.2.3.2 Pharmaceutical
7.2.4 Other Destination Geographies
7.2.4.1 China
7.2.4.2 Philippines
7.2.4.3 Latam
7.2.4.4 Middle East
7.2.4.5 Row

8 Competitive Landscape
8.1 Introduction
8.2 Partnerships, Agreements, Strategic Alliances, And Collaborations
8.3 Expansions
8.4 Acquisitions
8.5 New Product/Service Launches
8.6 Others

9 Company Profiles
(Overview, Financials, Products & Services, Strategy, & Developments)*
9.1 Accenture Plc
9.2 Accretive Health, Inc.
9.3 Anthelio Healthcare Solutions, Inc.
9.4 Boehringer Ingelheim Gmbh
9.5 Catalent Pharma Solutions, Inc.
9.6 Charles River Laboratories International, Inc.
9.7 Cognizant Technology Solutions Corporation
9.8 Covance, Inc.
9.9 Gebbs Healthcare Solutions, Inc.
9.10 Genpact Limited
9.11 Ibm Corporation
9.12 Icon Plc
9.13 Infosys Bpo Limited
9.14 Igate Patni
9.15 Inventiv Health Inc
9.16 Lonza Group Ltd.
9.17 Medusind Solutions Inc
9.18 Mphasis Limited
9.19 Omega Healthcare Management Services Pvt Ltd
9.20 Parexel International Corporation
9.21 Patheon Inc
9.22 Pharmaceutical Product Development, Inc.
9.23 Piramal Enterprises Limited
9.24 Quintiles Transnational Holdings, Inc.
9.25 Tata Consultancy Services Ltd
9.26 Tech Mahindra
9.27 Teleradiology Solutions Pvt Ltd.
9.28 Wns (Holdings) Limited
9.29 Xerox Corporation
*Details On Financials, Product & Services, Strategy, & Developments Might Not Be Captured In Case Of Unlisted Companies.

List Of Tables

Table 1 Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 2 Payer Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 3 Payer Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 4 Claims Processing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 5 Claims Processing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 6 Claims Indexing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 7 Claims Indexing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 8 Claims Investigation Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 9 Claims Investigation Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 10 Claims Adjudication Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 11 Claims Adjudication Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 12 Claims Repricing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 13 Claims Repricing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 14 Claims Settlement Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 15 Claims Settlement Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 16 Litigation Management Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 17 Litigation Management Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 18 Information Management Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 19 Information Management Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 20 Hr Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 21 Hr Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 22 Member Services/Customer Care Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 23 Member Services/Customer Care Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 24 Finance & Accounts Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 25 Finance & Accounts Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 26 Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 27 Provider Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 28 Provider Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 29 Medical Billing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 30 Medical Billing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 31 Medical Coding Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 32 Medical Coding Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 33 Medical Transcription Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 34 Medical Transcription Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 35 Finance & Accounts Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 36 Finance & Accounts Market, By Destination Geography, 2011–2018 ($Million)
Table 37 Pharmaceutical Outsourcing Market, By Service, 2011–2018 ($Million)
Table 38 Pharmaceutical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 39 Pharmaceutical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 40 Cro Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 41 Cro Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 42 Drug Discovery Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 43 Drug Discovery Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 44 Pre-Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 45 Pre-Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 46 Phase I Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 47 Phase I Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 48 Phase Ii Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 49 Phase Ii Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 50 Phase Iii Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 51 Phase Iii Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 52 Phase Iv Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 53 Phase Iv Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 54 Cdm & Biostatistics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 55 Cdm & Biostatistics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 56 Medical Writing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 57 Medical Writing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 58 Regulatory Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 59 Regulatory Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 60 Other Cro Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 61 Other Cro Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 62 Cmo Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 63 Cmo Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 64 Api Manufacturing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 65 Api Manufacturing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 66 Formulation And Packaging Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 67 Formulation And Packaging Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 68 Non-Clinical Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 69 Non-Clinical Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 70 Scm & Logistics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 71 Scm & Logistics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 72 Sales & Marketing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 73 Sales & Marketing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 74 Marketing Kpo/Sales Analytics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 75 Marketing Kpo/Sales Analytics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 76 Other Non-Clinical Functions Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 77 Other Non-Clinical Functions Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 78 Source U.S. Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 79 Source U.S. Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 80 Source U.S. Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 81 Source U.S. Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 82 Source Europe Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 83 Source Europe Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 84 Source Europe Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 85 Source Europe Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 86 Source Row Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 87 Source Row Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 88 Source Row Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 89 Source Row Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 90 Destination U.S. Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 91 Destination U.S. Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 92 Destination U.S. Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 93 Destination U.S. Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 94 Destination India Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 95 Destination India Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 96 Destination India Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 97 Destination India Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 98 Destination Europe Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 99 Destination Europe Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 100 Destination Europe Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 101 Destination Europe Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 102 Destination China Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 103 Destination China Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 104 Destination China Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 105 Destination China Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 106 Destination Philippines Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 107 Destination Philippines Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 108 Destination Philippines Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 109 Destination Philippines Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 110 Destination Latam Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 111 Destination Latam Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 112 Destination Latam Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 113 Destination Latam Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 114 Destination Middle East Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 115 Destination Middle East Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 116 Destination Middle East Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 117 Destination Middle East Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 118 Destination Row Healthcare Outsourcing Market, By Services, 2011–2018 ($Million)
Table 119 Destination Row Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 120 Destination Row Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 121 Destination Row Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 122 Partnerships,Agreements,Strategic Alliances Collaborations, 2010–2013
Table 123 Expansions, By Company, 2010–2013
Table 124 Acquisitions, 2010–2013
Table 125 New Product Launches, By Company, 2010–2013
Table 126 Other Developments, By Company, 2010–2013
Table 127 Accenture Plc: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 128 Accretive Health, Inc.: Total Revenue, By Segment, 2009 – 2011 ($Million)
Table 129 Boehringer Ingelheim Gmbh: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 130 Catalent Pharma Solutions, Inc.: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 131 Charles River Laboratories: Total Revenue, By Segment, 2010–2012 ($Million)
Table 132 Cognizant Technology Solutions Corporation: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 133 Covance, Inc.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 134 Genpact Limited: Total Revenue, By Service Type, 2010 – 2012 ($Million)
Table 135 Genpact Limited: Total Revenue, By Industry, 2010 – 2012 ($Million)
Table 136 Ibm Corporation: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 137 Icon Plc: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 138 Infosys Limited: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 139 Igate Corporation: Total Revenue, 2010–2012 ($Million)
Table 140 Lonza Group Ltd.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 141 Mphasis Limited: Total Revenue, By Segment, 2010–2012 ($Million)
Table 142 Parexel International Corporation: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 143 Patheon, Inc.: Total Revenue, By Segment, 2010–2012 ($Million)
Table 144 Piramal Enterprises Ltd.: Total Revenue And R&D Expenses, 2011–2013 ($Million)
Table 145 Quintiles Transnational Holdings, Inc.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 146 Tata Consultancy Services Ltd.: Total Revenue, By Segment, 2011–2013 ($Million)
Table 147 Tech Mahindra: Total Revenue, By Segment, 2010–2012 ($Million)
Table 148 Wns Holdings Ltd: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 149 Xerox Corporation: Total Revenue, By Segment, 2011 – 2013 ($Million)

List Of Figures

Figure 1 Global Healthcare Outsourcing Market, By Industry, 2013 ($Million)
Figure 2 Porter’S Fiver Forces Analysis Healthcare Outsourcing Market
Figure 3 Global Healthcare Payer Outsourcing Market, By Services, 2013 ($Million)
Figure 4 Global Healthcare Provider Outsourcing Market, By Services, 2013 ($Million)
Figure 5 Global Healthcare Pharmaceutical Outsourcing Market, By Service, 2013 ($Million)
Figure 6 Healthcare Bpo Market Revenue, By Source Geography, 2013
Figure 7 Healthcare Bpo Market Revenue, By Destination Geography, 2013
Figure 8 Key Growth Strategies, 2010–2013
Figure 9 Key Players Focusing On Partnerships, Agreements, Strategic Alliances, & Collaborations, 2010–2013
Figure 10 Key Players Focusing On Expansions, 2010–2013
Figure 11 Key Players Focusing On Acquisitions, By Company, 2010–2013
Figure 12 Key Players Focusing On New Product/Service Launches, 2010-2013
Figure 13 Key Players Focusing On Other Strategies, By Company, 2010–2013

The global healthcare BPO market is valued at $92,325.9 million in 2013 and is expected to reach $188,856.5 million by 2018, at a CAGR of 10.8%. The market is categorized into payer, provider, and pharmaceutical outsourcing segments.

The payer market is segmented into claims processing, member services, HR services, and finance and accounts segments. Claims processing is an important service segment in the payer outsourcing market. It is further sub-divided into claims indexing, claims investigation, claims adjudication, claims repricing, claims settlement, litigation management, and information management. The provider market is segmented into medical billing, medical coding, medical transcription, and finance and account segments. The pharmaceutical outsourcing market is segmented into contract research organizations (CRO), contract manufacturing organizations (CMO), and business support services.

Each service segment in the pharmaceutical outsourcing market is divided into further sub-segments. The CRO service segment is sub-divided into drug discovery, pre-clinical, clinical phases I, II, III and IV, clinical data management and biostatistics, medical writing, regulatory services, and non-clinical functions. The CMO service segment is sub-divided into API manufacturing, and formulation and packaging. The non-clinical service segment is sub-divided into supply chain management and logistics, sales and marketing, and non-clinical functions. The report also highlights the marketing KPO function in the sales and marketing outsourcing segment.

This report includes segmentation of the global market into source and destination geographies. The source geographies in this report are the U.S., Europe, and Rest of the World. The destination geographies are India, China, the U.S., Europe, Philippines, LATAM, Middle East, and Rest of the World. The U.S. accounts for the largest share in the healthcare BPO market. The report maps each of the above mentioned service segments and sub-segments according to its contribution to each source and destination segment.

In this market, cost reduction is the main driver for outsourcing core functions like claims processing, medical billing, and contract research. Furthermore, outsourcing functions like HR services, finance and accounts, and sales and marketing enables payer, provider, and pharmaceutical companies to focus on their core functions. As such, lack of expertise in non-core areas of business is another important driver for payer, provider, and pharmaceutical outsourcing.

The global healthcare BPO market is dominated by the U.S. A very large percentage of the healthcare BPO requirement arises out of the U.S. Europe is quickly emerging as another important source segment in this market. The U.S. and India are the two largest destination geographies. Philippines and Eastern Europe are two of the fastest growing destination segments in this market.

The major players in the healthcare BPO market include Accenture (Ireland), Medusind (U.S.), GeBBS Healthcare (U.S.), Genpact Limited (Bermuda), Inventive (U.S.), Cognizant Technology Solutions Corporation (U.S.), Lonza (Switzerland), Catalent (U.S.), Boehringer Ingelheim (Germany), DSM Pharma (U.S.), Quintiles (U.S.), Covance (U.S.), PPD (U.S.), Parexel (U.S.), Charles Rivers Laboratories (U.S.), and ICON (Ireland), among others.

- Accenture Plc
- Accretive Health, Inc.
- Anthelio Healthcare Solutions, Inc.
- Boehringer Ingelheim Gmbh
- Catalent Pharma Solutions, Inc.
- Charles River Laboratories International, Inc.
- Cognizant Technology Solutions Corporation
- Covance, Inc.
- Gebbs Healthcare Solutions, Inc.
- Genpact Limited
- Ibm Corporation
- Icon Plc
- Igate Patni
- Infosys Bpo Limited
- Inventiv Health Inc
- Lonza Group Ltd.
- Medusind Solutions Inc
- Mphasis Limited
- Omega Healthcare Management Services Pvt Ltd
- Parexel International Corporation
- Patheon Inc
- Pharmaceutical Product Development, Inc.
- Piramal Enterprises Limited
- Quintiles Transnational Holdings, Inc.
- Tata Consultancy Services Ltd
- Tech Mahindra
- Teleradiology Solutions Pvt Ltd.
- Wns (Holdings) Limited
- Xerox Corporation

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