Global Intelligent Virtual Assistant Market 2014-2018 - Product Image

Global Intelligent Virtual Assistant Market 2014-2018

  • ID: 2829152
  • April 2014
  • Region: Global
  • 59 pages
  • TechNavio
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Top Virtual Assistant Companies and a Head-to-Head Product Comparison


  • Anboto
  • Ecreation
  • Eidoserve Inc.
  • Next IT Corp.
  • Stanush Technologies
  • The Selfservice Co.
  • MORE

About IVAs

An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources.

The analysts forecast the Global IVA market will grow at a CAGR of 39.32 percent over the period 2013-2018.

Covered in this Report
The Global IVA market has been segmented based on its geography namely the Americas, the EMEA region, and the APAC region. The report also highlights the top end user segments in the market.
The report, the Global IVA Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas and the EMEA and APAC regions; it also covers the Global IVA market landscape and its growth prospects READ MORE >

Note: Product cover images may vary from those shown
2 of 5


  • Anboto
  • Ecreation
  • Eidoserve Inc.
  • Next IT Corp.
  • Stanush Technologies
  • The Selfservice Co.
  • MORE

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 Virtual Assistant Generations
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by End-users
07.1 Global Intelligent Virtual Assistant Market by End-users 2013
07.1.1 BFSI Sector
07.1.2 Education Sector
07.1.3 Travel Sector
07.1.4 Retail Sector
08. Geographical Segmentation
08.1 Global IVA Market by Geographical Segmentation 2013
09. Global Intelligent Virtual Assistant MarketBuying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact
16. Vendor Landscape
16.1 Market Share Analysis 2012
16.2 Other Prominent Vendors
16.3 SaaS/On-premises Site Search Providers
17. Key Vendor Analysis
17.1 Creative Virtual Ltd.
17.1.1 Business Overview
17.1.2 Business Segmentation
17.1.3 Key Information
17.1.4 SWOT Analysis
17.2 eGain Corp.
17.2.1 Business Overview
17.2.2 Business Segmentation
17.2.3 Key Information
17.2.4 SWOT Analysis
17.3 IntelliResponse Systems Inc.
17.3.1 Business Overview
17.3.2 Business Segmentation
17.3.3 Key Information
17.3.4 SWOT Analysis
17.4 Next IT Corp.
17.4.1 Business Overview
17.4.2 Business Segmentation
17.4.3 Key Information
17.4.4 SWOT Analysis
17.5 Nuance Communications Inc.
17.5.1 Business Overview
17.5.2 Business Segmentation
17.5.3 Key Information
17.5.4 SWOT Analysis
18. Other Reports in this Series

List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global IVA Market 2014-2018 (US$ million)
Exhibit 3: Global IVA Market by End-user Segmentation 2013
Exhibit 4: Global IVA Market by Geographical Segmentation 2013
Exhibit 5: Capabilities of the Different Vendors
Exhibit 6: Business Solutions: Creative Virtual
Exhibit 7: Business Segmentation: eGain Corp.
Exhibit 8: Business Solution: Intelliresponse Systems Inc.
Exhibit 9: Business Segmentation: Next IT Corp.
Exhibit 10: Business Segmentation: Nuance Communications Inc.

Note: Product cover images may vary from those shown
3 of 5


  • Anboto
  • Ecreation
  • Eidoserve Inc.
  • Next IT Corp.
  • Stanush Technologies
  • The Selfservice Co.
  • MORE

Commenting on the report, an analyst from the team said: “To remain competitive, every enterprise, even SMEs, is deploying IVAs in their business processes. Demand for cloud-based IVAs is growing as it is based on a "pay-per-use" concept and is affordable, even for SMEs. These IVAs offer a personalized service to customers and increase brand loyalty and drive productivity of an enterprise. For instance, Oracle Corp. offers the Oracle RightNow Virtual Assistant Cloud Service, which has key features such as customer language, proactive engagement, live chat escalation, mobile support, and customer portal widgets.”

According to the report, the growth of the Global IVA market is driven by many factors, and one such major driver is the increasing demand for automated knowledge management. Enterprises need virtual assistants to manage a large amount of data through automatic database searches and to retrieve relevant details. They check vast product catalogues to guide customers to a product selection that matches their requirement, which increases enterprise sales.

Further, the report states that the requirement of service providers to integrate virtual assistants with the knowledge base of an enterprise, as they have their own knowledge base, acts as one of the major challenges.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Note: Product cover images may vary from those shown
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- Creative Virtual Ltd.
- eGain Corp.
- IntelliResponse Systems Inc.
- Next IT Corp.
- Nuance Communications Inc.
- Anboto
- Ecreation
- Eidoserve Inc.
- Inbenta Technologies Inc.
- Indisys Technology Group Corp
- Speak Toit
- Stanush Technologies
- Synthetix Ltd.
- The Selfservice Co.
- Vi-Clone Corp.
- Virtual Zone Ltd.

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown





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