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Home Assistance Metrics: Consumer Approaches to Home Emergency Insurance in France Product Image

Home Assistance Metrics: Consumer Approaches to Home Emergency Insurance in France

  • ID: 2329969
  • October 2012
  • Region: France
  • 27 Pages
  • Finaccord

Based on a survey of over 1,000 consumers, Home Assistance Metrics: Consumer Approaches to Home Emergency Insurance in France offers detailed and unique insights into the behaviour of French consumers in the context of home emergency insurance and assistance.

Comprising both an analytical report and a convenient data annexe in Excel format, the research quantifies the proportion of consumers in France who hold home emergency insurance, segmented by age, annual household income, living environment and home ownership status. It also investigates the types of policy that they buy (i.e. insurance for electrical emergencies or faults, gas- or boiler-related insurance, water- or plumbing-related insurance or a comprehensive policy covering two or more of these risks), and the distribution channels and interfaces that they use to take out home assistance policies. Distribution channels include direct sales by insurance or assistance companies, sales through electricity, gas or water companies, sales via insurance aggregators or brokers, and packaging with household insurance and banking products; distribution interfaces include face-to-face, online, inbound telephone, outbound telephone READ MORE >

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0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

What is this report about?

Rationale

European consumer research

Other international research reports

2.0 SURVEY ANALYSIS

Introduction

Uptake of home emergency insurance

Segmentation by type of cover

Segmentation by age group

Segmentation by annual household income band

Influence of environment, dependents and home ownership

Relationship with household insurance

Relationship with bill payment protection insurance

Distribution of home emergency insurance

Distribution channels used for home emergency insurance

Distribution interfaces used for home emergency insurance

Cross-tabulation of distribution channels and interfaces

Frequency of usage of home emergency insurance

Frequency of calls for assistance

Segmentation by type of cover

Segmentation by age group

Segmentation by annual household income band

3.0 APPENDIX

Research sample statistics

Research structure

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

2.0 SURVEY ANALYSIS

French survey sample, segmented by environment and by home ownership status

Proportion of respondents covered by home emergency insurance in France, segmented by type of cover, 2012

Proportion of respondents covered by home emergency insurance in France, segmented by age, 2012

Proportion of respondents covered by home emergency insurance in France, segmented by annual household income, 2012

Proportion of respondents covered by home emergency insurance in France, segmented by environment, existence of dependents and home ownership status, 2012

Relationship between uptake of home emergency insurance and uptake of household insurance in France, 2012

Relationship between uptake of home emergency insurance and uptake of bill payment protection insurance in France, 2012

Distribution channels used for home emergency insurance in France, 2012

Distribution interfaces used for home emergency insurance in France, 2012

Cross-tabulation of distribution channels and interfaces used for home emergency insurance in France, 2012

Proportion of French home emergency insurance policyholders that made a call for assistance during the previous 12 months, segmented by number of calls, 2012

Proportion of French home emergency insurance policyholders that made a call for assistance during the previous 12 months, segmented by type of policy, 2012

Proportion of French home emergency insurance policyholders that made a call for assistance during the previous 12 months, segmented by age, 2012

Proportion of French home emergency insurance policyholders that made a call for assistance during the previous 12 months, segmented by annual household income, 2012

3.0 APPENDIX

French survey sample, segmented by geographical region

French survey sample, segmented by age group and by annual household income band

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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