Datamonitor, Sep 2010
& application-led outsourcing (ALO)
Business process outsourcing (BPO)
Further reading
Disclaimer
LIST OF FIGURES
Figure 1: Outsourced IT services market, EMEA, revenue ($ billion) and growth (%), 2006
Business Insights, Sep 2008, Pages: 129
and profiles the key players in each of the key countries across the EMEA, Asia-Pacific, North and Latin American regions. This report also provides insight into the direction of the BPO market and the key
Infiniti Research Limited, July 2010, Pages: 21
3.2.Market Size in EMEA
3.3.Market Size in APAC
4. Trends for Global BPO Market
5. Drivers for Global BPO Market
6. Challenges for Global BPO Market
7. Vendors
8. Related Reports in this Series
Frost & Sullivan, May 2010, Pages: 65
This research service looks at market trends, drivers, and restraints for the EMEA contact centre outsourcing market. It also provides market size, market segmentation, revenue forecasts, outsourced
The Black Book of Outsourcing, Nov 2009, Pages: 38
firms, 7.0% of EMEA customers and 11.3% of international corporations report a dissatisfaction rate above the midpoint.
- Key finding: comprehensive services vendor arrangements from a comprehensive/end
Datamonitor, Oct 2010
America, EMEA and the emerging markets in APAC and Latin America
- Covers all deal types in all IT services domains, including infrastructure, applications and BPO
Highlights
- This datasheet lists all
Ovum, Jan 2011, Pages: 15
12 months.
Features and benefits
- Covers global markets, including North America, EMEA, and the emerging markets in Asia-Pacific and Latin America.
- Covers deal types in all IT service domains
Datamonitor, May 2011
A slice of the IT Services Contracts Database covering all deals signed in the month of April, 2011, delivered in an Excel datasheet.
Scope
-Covers global markets, including North America, EMEA
Datamonitor, Dec 2010
, EMEA and the emerging markets in APAC and Latin America
- Covers all deal types in all IT services domains, including infrastructure, applications and BPO
Highlights
- This datasheet lists all
Business Insights, Oct 2004
of business to 2005 54
Table 3.2: Country breakdown of European BPO opportunities to 2005 59
Table 4.3: US insurance vertical BPO spend to 2006 74
Table 5.4: Financial services agent positions EMEA 2002 & 2007
Datamonitor, Aug 2010
A slice of the IT Services Contracts Database covering all deals signed in the month of July, 2010, delivered in an Excel datasheet
Scope
- Covers global markets, including North America, EMEA
Datamonitor, Nov 2010
, EMEA and the emerging markets in APAC and Latin America
- Covers all deal types in all IT services domains, including infrastructure, applications and BPO
Highlights of this title
This datasheet
Datamonitor, April 2009, Pages: 9
to the previous 12 months.
Scope
- Covers global markets, including North America, EMEA and the emerging markets in APAC and Latin America;
- Covers all deal types in all IT services domains, including
Datamonitor, March 2008
, EMEA and the emerging markets in APAC and Latin America.
- Covers all deal types in all IT services domains, including infrastructure, applications and BPO.
Highlights of this title
This datasheet
Datamonitor, Oct 2009
, EMEA and the emerging markets in APAC and Latin America
- Covers all deal types in all IT services domains, including infrastructure, applications and BPO
Highlights of this title
This datasheet
Sheila Greco Associates, May 2011, Pages: 2
Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients? customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world
Ovum, Nov 2010, Pages: 17
12 months.
Features and benefits
- Covers global markets, including North America, EMEA, and the emerging markets in Asia-Pacific and Latin America.- Covers deal types in all IT service domains
Sheila Greco Associates, May 2011, Pages: 1
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact
Datamonitor, Aug 2010, Pages: 16
will cover any significant deals and compare activities to the previous 12 months, highlighting contracts up for expiration.
Scope
- Covers global markets, including North America, EMEA and the emerging
Datamonitor, Nov 2009, Pages: 17
will cover any significant deals and compare activities to the previous 12 months, highlighting contracts up for expiration.
Scope
- Covers global markets, including North America, EMEA and the emerging
