Frost & Sullivan, June 2005
U.S. Utilities CRM and Billing Software Spend on the Rise
Providing the utilities industry with cost-effective solutions that increase efficiency and effectiveness of customer-facing functions
Datamonitor, April 2010, Pages: 38
in presentment technologies require further investment in CRM
Current gaps in CIS technology create opportunities for new vendors
RECOMMENDATIONS
Recommendations for utilities
Remember the customer
Billing
Analysys Mason Group, Oct 2008
for seven application segments:
- rating and pricing systems
- mediation
- interconnect and partner billing
- business optimisation
- CRM
- subscriber management
- customer interaction.
For each
Analysys Mason Group, Aug 2010, Pages +: 43
–2014
6. CRM and customer interaction will grow strongly, while subscriber management will grow with the billing market
7. The mobile and business service markets will grow the fastest, but residential
Frost & Sullivan, Dec 2004
Convergent Billing Solutions to Aid Cost Efficiencies
Wireless service providers are seeking unified billing solutions as the diversity of services offered rise. Multiple services such as local
Analysys Mason Group, Nov 2010, Pages +: 72
: 2010–2014
34. CRM and customer interaction will grow strongly, while subscriber management will grow with the billing market
35. The mobile and business service markets will grow the fastest
The Ascent Group, July 2011
cause analysis and process streamlining. Call quality FCR determinations and FCR call stats are great for identifying training and coaching needs, and process improvement opportunities. Most CRM systems
Frost & Sullivan, June 2011, Pages: 76
of high-impact factors, including:
- Recognition on the part of traditional CRM vendors that mobile access can increase both utilization and seats
- Growing involvement by Sales and Marketing departments
Analysys Mason Group, March 2006
to market, developing different IP and BSS/OSS integration strategies depending on their service environments and the complexity of existing billing and CRM systems. This paper discusses the essential BSS and OSS
Zweigwhite, Nov 2010, Pages: 312
to keep your firm's research budget to a minimum, we've combined data on nine different major business areas (financial performance; billing practices; project management; marketing; information technology
Ovum, Dec 2010, Pages: 16
– mostly cable and service providers – where customers are commonly billed on a month-to-month basis for ongoing service.
- Social media might be the point through which all of these disparate interactions
Infiniti Research Limited, March 2011, Pages: 29
human errors during billing and accounting as well as improving inventory turnover. The market continues to be small with a few large vendors and overall revenues of a few millions. Despite a number
John Wiley and Sons Ltd, Nov 2010, Pages: 337
Jonathan Hujsak, Bill Flemming, Mike Hugos, Karl Schubert, and Gary Cokins—whose insights, drawn from years of practical experience, shed new light on the strategic opportunities?available for leadership
Mind Commerce LLC, May 2010, Pages: 133
systems and their sub-classes (mediation, wholesale billing, retail billing, CRM, revenue assurance, resource management, task management, delivery management, synchronization management) along
Frost & Sullivan, March 2009, Pages: 53
Contact Center Subset of CRM, Delivers Easy-to-Retrieve Customer Data Instantly During Customer Interactions
The CSS system is the portal into the vast data repository that a company uses to store customer
Ovum, March 2008, Pages: 50
countries
Orange Money
Globe: G-Cash
Vodafone
Grameenphone’s BillPay
East African operators
MTN Banking
Luup
Mobile commerce strategies in retail
mPoria
Mobilkom
PayPal Mobile
The value chain for mobile
Mind Commerce LLC, Aug 2011, Pages: 83
)
Community of Interest Communications
Augmented Reality: Public Safety and Consumer Applications
Next Generation Customer Relationship Management (CRM)
Next Generation Dispatch, Tele-workers and Remote
Mind Commerce LLC, Oct 2011, Pages: 106
settlement methods that are prepaid (using smart cards or digital wallet), instant paid (direct debiting or off-line payments), and post paid (credit card or telephone bill).
This research evaluates
