Datamonitor, June 2009, Pages: 39
is relatively open for CRM across the highereducation market
GO TO MARKET
Build a physical and visible presence and make a long-term commitment to the market
Move away from a US or UK-centric view of higher
Business Insights, Feb 2009, Pages: 132
Public sector 64
The on-demand CRM market 64
Highereducation 64
Benefits of SaaS for institutions 65
Highereducation processes suitable for SaaS delivery 65
SaaS in operation 68
Go
Business Intelligence [part of Optima Media Group], Feb 2009, Pages: 326
measures also need to be adopted to evaluate performance against expectations.
CRM systems and technology have been a major focus and 40 per cent of companies have already implemented them. Vendor selection
Business Insights, March 2008, Pages: 141
and inhibitors of adoption of contact centre products and services?
- Who are the leading providers of customer-focusedsolutions and services?
Key issues examined in this report...
- The customer-centric
Key Note Publications Ltd, Jan 2000
for Education and Employment (DfEE). A government grant scheme for research and development, the Smart scheme - Small Firms Merit Award for Research and Technology - is open to individuals as well as to companies
