Frost & Sullivan, Oct 2010, Pages: 178
applications, while others suffered cutbacks and freezes on technologyspending. The expanding customer base for banking and telecom sectors in China and India has spurred demand for self-service applications
Global Industry Analysts, Inc., Oct 2011, Pages: 1002
to encourage governments to enhance their spending on biometric technologies and adopt the same for government projects such as employee and national ID cards. Incremental technology development induced rise
Global Industry Analysts, Inc., Oct 2010, Pages: 908
Implications for Call Centers BusinessModels 8
Outlook 8
Rising Focus on Investments and Tactics in 2011
TMA Associates, Nov 2011
- Call goes through hosted service and agent is identified by speaker recognition
- Telovations offers hosted speech recognition technology for auto attendants
- Uses Lyrix Speech Assistant
- Sensory
Frost & Sullivan, March 2007
’ growth.
Clustered Server Networks Enhance the Efficiency of CIS
The impact of IT on the healthcare industry has been as significant as on other verticals such as banking, transportation, and retail
TMA Associates, Feb 2012
factor”
- Anchor Bank selects the InteractiveIntelligence Group IP communications software suite
- Nuance behind new reservations system for US Airways
- Multilingual Europe Technology Alliance meets
Global Industry Analysts, Inc., July 2006, Pages: 759
, Lufthansa System Group GmbH, MphasiS BFL Ltd., NEC Corporation, NIIT Technologies, Satyam Computer Services Ltd., SAVVIS, Inc., SchlumbergerSema, SI International, Inc., Siemens Business Services, Triaton Gmb
Business Intelligence [part of Optima Media Group], July 2006, Pages: 408
is the 'balanced business scorecard'?
How to develop a scorecard
The IT scope of the scorecard
Scorecard risks
Caselet: European retailer
Scorecard benefits
Case study: the balanced scorecard at GenBank
7
