Datamonitor, June 2008, Pages: 37
evaluating CRM solutions
Highlights of this title
In todays commercially-oriented world, it has become a trend among public agencies to treat constituents as customers who expect top levels of service
Infiniti Research Limited, Feb 2009, Pages: 13
In telecom industry, Customer Relationship Management (CRM) software manages and automates business. It includes sales automation, marketing automation, contact center, customer service
Info-Tech Research Group, March 2010
Critical Insight :
Organizations are pushing back on traditional and complex CRM suites in favor of platform-like solutions, allowing integrators to build specific solutions.
CRMsoftware delivered
Datamonitor, Oct 2008, Pages: 46
and applications into one application, providing a single point of access for all customer information.
Scope
- Analyses the key trends, drivers and inhibitors in the contact center CRM and unified agent desktop
Global Industry Analysts, Inc., Oct 2009, Pages: 90
the prevailing trends, issues, demand forecasts, and activities that affect the industry. The report offers an aerial view of the global Software-as-a-Service Market, identifies major short to medium term
Ovum, Oct 2009, Pages: 49
This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge management (KM) markets, and the effects on enterprise balance sheets
MGI Research, March 2011, Pages: 6
Tang shares his practical, "from the trenches" views on Enterprise Software and SaaS markets, Cloud Integration and Licensing Issues and the key trends that are currently impacting SaaS vendors and users
AMI Partners, Nov 2009, Pages: 52
Market Dynamics 6
IT Ecosystem Trends 7
Emerging APAC (IN) Small and Medium Business Software & Services Spending Forecast 8
SoftwareSpending - Small Business 9
SoftwareSpending - Medium Business 10
Software SMB
AMI Partners, July 2009, Pages: 52
SMBs
- CRMSoftware Adoption Trends - North America SMBs
- Trends in Hosted (SaaS) Services Adoption Among North America SMBs Executive Summary
Objectives
North America SMB Software & Services
HBS Consulting, Dec 2005, Pages: 103
evolving toward service-oriented architectures. For CRM practitioners, this architectural evolution directly impacts CRM upgrades. For the companies marketing CRM solutions the trend in many industry sectors
Business Insights, June 2009, Pages: 148
relationship management (CRM) has been the fastest-growing Software-as-a- Service (SaaS) segment and is expected to reach a value of $1.3 billion by 2010.
Mobile solutions have displayed increased uptake
Global Industry Analysts, Inc., Aug 2011, Pages: 369
management (CRM), opportunity and knowledge management.
As professional services market is heavily dependent on overall corporate health and spending, the recent economic recession has not surprisingly taken
Business Intelligence [part of Optima Media Group], Aug 2011, Pages: 326
are popular approaches). Investment into CRM systems is rising: it is predicted that between $5 billion and $7.3 billion will be spent during 2003 on hardware, software and services for this purpose. Critical
Frost & Sullivan, June 2005
U.S. Utilities CRM and Billing SoftwareSpend on the Rise
Providing the utilities industry with cost-effective solutions that increase efficiency and effectiveness of customer-facing functions
Ovum, Jan 2009, Pages: 12
the software and IT services suppliers, and their customers that they serve
Highlights:
- Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed
