The Ascent Group, March 2010
to help us identify the practices that make or break a customer contact center. The results of this research will be published in the publisher's upcoming report, CallCenterStrategies 2010.
As part
Business Insights, Jan 2005, Pages: 148
in the way that CRM applications vendors have suffered. ‘CallCenter Growth Strategies: Vendor opportunities in North America and Europe’ is a new management report that highlights where profit opportunities
Yano Research Institute Ltd., Jan 2003, Pages: 162
1. Current status and strategies
1-1. Overview of telemarketing
1-2. Callcenter and CRM markets: Overview of soft and hard ware suppliers, and service providers
1-3. IP trends in callcenter
Global Industry Analysts, Inc., Oct 2010, Pages: 908
for Technological
Adaptability 15
Evolving Database Technologies and Management Strategies 15
The Emergence of CallCenter 2
Frost & Sullivan, Oct 2010, Pages: 178
The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI
Cutting Edge Information, Feb 2009, Pages: 94
.
STRATEGY - Take the guesswork out of your callcenter performance. Benchmark your key performance indicators against some of pharma’s leading companies and find out which KPIs your company absolutely must
Frost & Sullivan, Oct 2010, Pages: 94
strategies for growth.
Market Overview
Increasing Focus on Customer Service Helps Contact Center Services Market Break the Stranglehold of the Economic Downturn
The global economic slowdown had put
Pelorus Associates, Nov 2010, Pages +: 130
Global sales of contact center interaction recording systems expect to reach $1.24 billion in 2015
This latest report is the fifth of a series of interaction recording market research reports
The Ascent Group, July 2011
- Recommendations for Improvement - Innovative or Winning Strategies - List of Participants - Callcenters per Company - Hours of operation - Countries represented - Industries represented - Total inbound calls
The Ascent Group, July 2011
- Innovative or Winning Strategies - Industry Comparisons of First Call Resolution - Callcenters per Company - Hours of operation - Countries represented - Industries represented - Total inbound calls
Frost & Sullivan, Nov 2010, Pages: 122
.2 Market Share Analysis
5.3 Top 15 Company Profiles
6. Growth Strategies
List of Figures
Contact Center Outsourcing Services Market: Impact of Top Industry Challenges (Latin America), 2010-2015
Contact
Business Insights, Aug 2007, Pages: 144
strategies.
- Enhance the competitiveness your products and services with this report’s insights into contact center price optimization.
Key issues examined in this report...
- Hosted contact centers
Frost & Sullivan, Feb 2010, Pages: 101
The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth
Frost & Sullivan, June 2011, Pages: 126
vendors in the market. Strategies for success and growth in the market are also given.
This research service titled North American Contact Center Systems Market discusses the market drivers and restraints
Frost & Sullivan, June 2006
market for IP contact center solutions has grown significantly to represent almost 23 percent of the total North American automatic call distribution (ACD) shipments. In continuance with this trend, more than
Frost & Sullivan, March 1999
of the Total Market
Market Engineering Research for the Call Monitoring CallCenter Software Market
Strategic Analysis and Forecasts of the Total Market
Market Engineering Strategy
What
PureData, Feb 2012, Pages: 2014
TELEPHONE CALLCENTER LINES WORLD REPORT
The Telephone CallCenter Lines World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes
Datamonitor, June 2009, Pages: 42
insight to improve their contact centerstrategy and inform their purchasing decisions.
Overview
Catalyst
Summary
Table of figures
Table of tables
Market Developments
Market trends
Economic
PureData, Feb 2012, Pages: 2114
TELEPHONE CALLCENTERS WORLD REPORT
The Telephone CallCenters World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes by 3 Time
Global Industry Analysts, Inc., July 2010, Pages: 186
is provided for these markets. The report profiles 226 companies including many key and niche players such as AnswerNet Network, Contact America, Inc., Business Beanstalk Telemarketing Services and CallCenter
