Frost & Sullivan, Oct 2010, Pages: 178
outsourcing demand from the United States and Europe affected hubs such as India and the Philippines. Cutback in technology spending due to the economic climate in 2009 was a major cause for the contactcenter
Datamonitor, June 2009, Pages: 42
contactcenter analytics vendors strengths with regards to products, user sentiment and market impact.
- Workforce optimizationtechnology vendors can benchmark their performance in various key criteria
Datamonitor, Feb 2008, Pages: 9
2008 Trends to Watch: ContactCenter Markets and Technologies Economic indications show that 2008 is going to be a tough year for many on the financial front. The contactcenter projects that are
Datamonitor, May 2009, Pages: 63
The Recession in Vertical Perspective: North American and European Contact Centers This report examines the market for contactcentertechnologies in North American and European countries. It delves
Business Insights, March 2008, Pages: 141
to...
- Learn how customer service is changing and how it can be improved using new technologies with this report’s examination of the customer-centric organization and contact centre optimization and
Global Industry Analysts, Inc, Oct 2011, Pages: 518
. Growing focus on benchmarking customer experience and the ensuing emphasis on IVR optimization also helped bring in fresh opportunities for product replacements and upgradations. Additionally, contact
Datamonitor, April 2008, Pages: 39
Hosted ContactCenter (Strategic Focus) Introduction
For the past 10 years the primary motivation to purchase hosted contact centers has been to reduce cost. But if growth is to continue, then
Datamonitor, March 2009, Pages: 50
economy, languages spoken, and the adoption of technology within contact centers.
A key focus for many enterprises in both emerging and mature markets is compliance with regulations around sharing of
Datamonitor, June 2010, Pages: 40
technologiesTECHNOLOGYFOCUS: WHILE THE OPPORTUNITIES FOR BI ARE EXTENSIVE IN UTILITIES, THERE ARE STILL SIGNIFICANT BARRIERS
Utilities can extract significant value from BI and analytics across the entire
Global Industry Analysts, Inc., Jan 2012, Pages: 134
addresses, and contact details of 432 companies worldwide.
Please note: Reports are sold as single-site single-user licenses. Electronic versions require 24-48 hours as each copy is customized to the client
Frost & Sullivan, April 2006
further enhancing contactcenter performance, says the analyst. Workforce management products are increasingly being viewed as optimization enabling tools rather than as just a means of managing personnel
John Wiley and Sons Ltd, Aug 2011, Pages: 270
Command Center to monitor over 70,000 keywords in over 11 languages to listen, to learn, and to ultimately invent world-class technologies. He predicts that Digital Innovation will replace the term Open
Signals Research Group, LLC, June 2012
strengths and weaknesses
06/07/2010 Come Together, Right Now, Over LTE
LTE technology and market update with a European focus
17/06/2010 Turning TD-LTE, I really think so (TD-LTE technology and market
Global Industry Analysts, Inc., April 2011, Pages: 447
2017. Also, a six-year historic analysis is provided for these markets.
The report profiles 166 companies including many key and niche players such as
- Lyris, Inc. (USA)
- Constant Contact®, Inc
Contact Canada, Jan 2012, Pages: 210
unique opportunity to reach the desks of all listed contacts and the attendees and exhibitors at the international events listed within. Contact us for details on marketing. Published by Contact Canada a
DEStech Publications, Inc., Sep 2011, Pages: 2704
-making in managing a wide variety of complex structures and vehicles.
More recent technologies discussed in the book include SHM and environmental effects, energy harvesting, non-contact sensing, and
