Frost & Sullivan, April 2011, Pages: 60
prices and revenue generation. Outsourcers must transform the contactcenter environment from a cost focused to a profit-focused one. Traditional end-user concerns over risk and loss of operational control
Business Insights, Aug 2007, Pages: 144
potential for the sale of contactcentertechnologies and services?
- How can go-to-market strategies be used to improve sales?
- What are the new and emerging technologies changing the face of the contact
Global Industry Analysts, Inc., Oct 2010, Pages: 908
for Technological
Adaptability 15
Evolving Database Technologies and Management Strategies 15
The Emergence of Call Center 2
Frost & Sullivan, Nov 2009, Pages: 97
. Market participants could also bring in revenue by promoting outsourcing benefits and customer success stories beyond the traditional customer care service while simultaneously transforming the contactcenter’s focus
Frost & Sullivan, June 2006
by size of contactcenters, and a breakdown of the forces rapidly driving adoption of IP technology in contactcenters. In this research service, Frost & Sullivans expert analysts thoroughly examine the IP
Plunkett Research, Ltd, July 2011, Pages: 495
, China, Ireland, the Philippines and Eastern Europe.
4. An analysis of trends in offshore engineering, research and development (R&D), including information technology (IT) centers in Bangalore
Frost & Sullivan, April 2006
proactive customer care.
Offshore Outsourcing Services to See Sustained Growt
The outsourced contactcenter services market is both fragmented and highly competitive and is home to literally thousands
Business Insights, Feb 2005, Pages: 156
recommendations 74
Adding more value-add services 74
Penetrating new vertical markets 75
Use technology as a competitive differentiator 76
Establish a global network of call centers in offshore/near shore locations
Global Industry Analysts, Inc., Aug 2011, Pages: 482
has been of outsourcing contactcenters operations to cheaper, offshore markets, thereby ensuring considerable benefits of large cost savings as well as 24x7 prompt service to customers. The phenomenal
Datamonitor, Feb 2008, Pages: 39
trends in APAC is therefore vital for vendors creating successful go-to-market strategies.
Scope
- Can Indias Dramatic ContactCenter Growth Be Sustained (Market Focus)
- The Challenges Posed by Chinas
Business Insights, Sep 2006, Pages: 137
Case in point: financial services investment in contactcenters
Overview
Background
Productivity and profitability
Outbound services
Compliance
Key tactics to maximize a go-to-market strategy
Business Insights, March 2008, Pages: 141
on customer service and the emergence of the customer-centric enterprise model. Developments in contactcentertechnology designed to assist customer service initiatives – such as mobile applications, unified
Business Insights, Sep 2008, Pages: 129
response strategies for potential threats. - Executive summary
- Overview of the global BPO industry
- Major markets
- Customer management and contactcenter BPO
- Human resources BPO
- Finance
Frost & Sullivan, June 2004
Restraints
University Research Centers and their Role in Offshore R&D
Going the Whole Hog: Offshoring R&D to Asia
Types of Offshore R&D: Is it Technology or Cost Driven?
Why They Are All Doing It: Key
Business Insights, Jan 2005, Pages: 148
The contactcenter market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered
GlobalData, Nov 2010, Pages: 132
.3.3 Operational Risk
11.3.4 New York Power Authority Opportunities
11.3.5 Increasing Demand for Electricity
11.3.6 Focus on Alternative Energy Sources
11.3.7 Metering Technology
11.4 New York Power Authority
GlobalData, Sep 2011, Pages: 45
, and technology and construction services. The company caters to the hydrocarbon and petrochemical industries. Business activities of the company comprise offshore and onshore field development, gas processing
