Frost & Sullivan, May 2011, Pages: 77
Outsourcing Services Market: Percent of Activities by ContactCenter Medium Type (Central America and the Caribbean), 2009
- ContactCenterOutsourcing Services Market: Percent of Revenues by Interaction
Frost & Sullivan, Dec 2009, Pages: 63
This research study looks at market trends, drivers, and restraints for the North American contactcenteroutsourcing market. Contactcenter services provided by outsourcers include customer service
Frost & Sullivan, April 2011, Pages: 77
This Frost & Sullivan research service titled Argentinean and Chilean ContactCenterOutsourcing Services Markets 2010 examines trends and forecasts market demand for services delivered both in each
Frost & Sullivan, May 2010, Pages: 65
segments within the contact centre outsourcing environment. Increasingly, clients in the EMEA region are looking for outsourced service providers that offer comprehensive, globally expansive solutions set
Frost & Sullivan, Oct 2010, Pages: 178
ContactCenter Applications Market Significantly Impacted by Global Economic Slowdown
Contactcenter spending took a hit across the region in 2009. Some markets maintained investments in customer-facing
Global Industry Analysts, Inc., Oct 2010, Pages: 908
27
GlobalOutsourcedContactCenter Market - An Overview 27
Table 2: Leading Players in the World OutsourcedContactCenter Market (2006): Percentage Breakdown
Pelorus Associates, Nov 2010, Pages +: 130
Global sales of contactcenterinteraction recording systems expect to reach $1.24 billion in 2015
This latest report is the fifth of a series of interaction recording market research reports
Frost & Sullivan, April 2006
of Activities by Type of Contact Medium (North America), 2003-2005
OutsourcedContactCenter Services Market: Percent of Revenues by Automated Systems vs. Live Agent Interaction (North America), 2003
Global Industry Analysts, Inc., Feb 2011, Pages: 1111
PROCESS OUTSOURCING (BPO)
A GLOBAL STRATEGIC BUSINESS REPORT
CONTENTS
1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Global Industry Analysts, Inc., Oct 2011, Pages: 518
35
Travel and Financial Industry: Promoters of Speech Recognition
Technology 35
ContactCenter/Call Center 35
Speech-Enabled IVR Systems: Imperative for ContactCenters 35
Role of Interactive
Datamonitor, March 2009, Pages: 45
Disclaimer 45
List of Tables
Table 1: Outsourcedcontactcenter services global split, 2007 - 2013 6
Table 2: Global GDP change forecast for selected global economies, 2008 - 2010 (%) 9
Table 3: Global
Global Industry Analysts, Inc., Aug 2011, Pages: 482
research report on Agent Performance Optimization. The rapidly growing markets of APAC including India, China, Malaysia and Phillipines constitute globaloutsourcing hubs for contactcenters. The US is the largest
Business Insights, March 2008, Pages: 141
on customer service and the emergence of the customer-centric enterprise model. Developments in contactcenter technology designed to assist customer service initiatives – such as mobile applications, unified
Datamonitor, May 2009, Pages: 63
enterprise priorities
Government regulations drive investment in contactcenter technologies
Investments in home agents and outsourced agents require connections to back-office data
Finance
Global Industry Analysts, Inc., Sep 2008, Pages: 181
The global outlook series on Software provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. The research paper offers a bird’s eye view
Business Insights, Sep 2008, Pages: 155
convergence solutions as a whole, it is apparent that adoption rates vary: from 30% for IP contactcenters to 50% for unified messaging. All sizes of enterprise are looking to invest in voice/data convergence
Elsevier Science and Technology, Nov 2007, Pages: 336
, Burnout, Business centers, Business environment, Business level strategy, Business management institute, Business process reengineering , Business risk, Capital assets pricing model, Career planning
RNCOS E-Services Private Limited, Oct 2005, Pages: 75
India being on the ‘threshold of biotech revolution’ has 280 biotech and 180 bio suppliers contributing to the total biotech market worth US $100 billion. The country has a global market worth $91
