Lafferty Group, July 2011
An essential tool for all types of businesses looking to gain customerloyalty through credit cards; whether a bank or an industry player such as a retailer, airline or coalition rewards programme
Datamonitor, March 2010, Pages: 88
Customerloyalty is set to become more important as competition returns to the Australian financial services market. The global financial crisis allowed the major domestic banks to capture much
Datamonitor, July 2010, Pages: 21
Customer retention has always been vital in retail, but today it is even more so. As competition intensifies and sales are attained from taking share away from rivals, enhancing customerloyalty
Mintel, Jan 2010, Pages: 80
About this report
Customer satisfaction and loyalty programs have become more important to retailers and service providers as they struggle to hold on to customers in a prolonged economic downturn
Business Insights, Nov 2009, Pages: 117
on the in depth case studies and best practice examples
Key Market Issues
- The recession has changed customerloyalty, and post recession is likely to cause further changes to loyalty
- As consumers purchasing
Aberdeen Group, March 2011, Pages: 15
mobile and social, to interact, research, and transact in new and innovative ways. One of the core foundations of retail is customerloyalty. However, as retailers have continued to move towards a fully
Ovum, March 2010, Pages: 12
of Figures
Figure 1: Consumers’ favored channel preferences for customer service
Figure 2: Enterprises’ major multichannel challenges
Implementing cross-channel analytics to improve customerloyalty
Euromonitor International, May 2009, Pages: 33
Loyalty marketing has emerged as an integral part of the marketing strategies of retailers, travel groups and other service providers as they seek to maintain or expand their existing customer base
BioInformatics, LLC, Aug 2007, Pages: 129
Overview
To build enduring loyalty, life science suppliers must constantly exceed customer expectations. Customer Satisfaction & Loyalty in the Life Sciences: Boosting Profit Through Exceptional
Business Insights, March 2003, Pages: 155
CustomerLoyalty: Devising successful strategies in food and drink is a state of the art strategic overview of developments in how retail customers need to be wooed in the food and drink industry
John Wiley and Sons Ltd, April 2010, Pages: 240
Motivation and CustomerLoyalty.
- Gaming the System.
- Amazon Reviews: Community Policing at Its Finest.
- Using Sweepstakes to Fight Gaming.
- Virtual Points and Prizes.
CHAPTER 6 The Ultimate Funware
Javelin Strategy & Research, April 2008, Pages: 43
, and strengthen customerloyalty? -What security services and features are the trends of the future? Methodology Javelin conducted rigorous and comprehensive research on consumer-facing identity fraud Prevention
Standard & Poors, July 2010, Pages: 60
of the customer is difficult to predict and hence it is of significant importance that the companies strive hard to maintain customerloyalty. Traditionally customerloyalty was expected out of the product
VDM Publishing House, June 2010, Pages: 84
Customerloyalty as an applied concept is a critical strategic option in today's competitve environment. Managers and researchers have therefore increased their study and understanding
John Wiley and Sons Ltd, April 2009, Pages: 288
is the reality that a customer's simple curiosity or sheer boredom may be all that's required.
What, then, drives a brand's survival and customerloyalty? Its ability to ace the buyer's 'worth it' test
Javelin Strategy & Research, Oct 2008, Pages: 48
theft or fraud, placing brand equity and customerloyalty at serious risk. A patchwork of state-by-state notification laws imposes stringent requirements from a consumer-protection standpoint, mandating
Business Insights, April 2002
-term eCommerce strategies and gain ground over their competition. Online Personal Care: Targeting online browsers and increasing customerloyalty will allow you to understand and identify evolving trends
Mob4Hire Inc., July 2010, Pages: 26
"Impact of Mobile User Experience on Network Operator CustomerLoyalty" Summer Report 2010, was conducted during the Spring. The 111-country survey analyzes the impact of mobile apps across many
VDM Publishing House, Nov 2008, Pages: 188
Despite the increasing popularity of online shopping,
little is known about consumer behaviour and
attitudes towards e-retailers, particularly how
customerloyalty is developed and maintained among
