Business Insights, Aug 2009, Pages: 151
Market opportunity
Competitive landscape
The role of mobility
Special focus: IP Contact Centers
Video in the enterprise
Chapter 1 Market analysis
Summary
Voice/dataconvergence in 2009
IP transformation
Datamonitor, May 2010, Pages: 26
and web conferencing adoption is driving voice/dataconvergence
Figure 7: Business intelligence deployment is rising
Figure 8: Mobile management and security deployment will grow in the medium term
Butler Group, April 2004, Pages: 248
objectives on how to get the most from the integration of voice, data, and video.
While the benefits of convergence will undoubtedly vary from organization to organization, due to differing degrees