Frost & Sullivan, Dec 2010, Pages: 68
included in the study.
This Frost & Sullivan research titled EuropeanHostedIPTelephony and Unified Communications Services Market provides key market trends, discusses main challenges, major drivers
Global Industry Analysts, Inc., Feb 2010, Pages: 741
Opt for IP-Enabled/ IP-Centric PBX Solutions in
Current Market Scenario II-8
Rising Preference of Advanced HostedIPTelephonyServices
Over Premise-based Infrastructure II-8
Replacement Purchases
Frost & Sullivan, May 2008, Pages: 71
Cost Benefits Driving Adoption
Open source telephony is gradually gaining traction in Europe due its cost advantages over IP PBX, proprietary call centre products and those supporting proprietary
Frost & Sullivan, July 2006, Pages: 74
- IP PBX Market Overview
Large-scale Adoption of IPTelephony Leads to a Potential Surge in Deployments in the European Enterprise Telephony Market
Enterprise telephony has undergone major changes
Frost & Sullivan, Jan 2007
This Frost & Sullivan research service titled European Peer-to-Peer Telephony Markets provides an analysis of the P2P telephony products and services markets, with a special emphasis
iReach, Oct 2006, Pages: 28
are two major reasons why European companies prefer externally managed and even hosted solutions much more than their American counterparts. A positive business case for hosted VoIPservices could
Business Insights, Nov 2006, Pages: 147
- US federal government
- Vendor recommendations
- Vendors
- Teleworking and mobility
- UK local government
- Networking technologies
- IPtelephony
- Managed network services in European
government
Business Insights, Aug 2007, Pages: 144
-centric enterprise
Remote working
IPtelephony
Growth forecasts for IP contact centers
Session Initiation Protocol (SIP)
Small and Greenfield contact centers
HostedIP contact centers
Implications
Business Insights, Sep 2008, Pages: 155
"An estimated four percent of European media companies’ revenue was invested in IT services in 2006 with this number expected to rise to 10 per cent by 2010..."
IP-based services are a new
Global Industry Analysts, Inc., Oct 2011, Pages: 836
), and Services (IP, ISDN & Others) Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 226
Table 53: European 15-Year
Global Industry Analysts, Inc., Oct 2011, Pages: 518
notifications, provide proactive and personalized customer service, and expedite collections. Companies, which earlier shied away from hosted/managed service IVR offerings as a result of disadvantages
Business Insights, Oct 2007, Pages: 168
contact centres
- Who is likely to buy video contact centres?
- Virtual contact centres
- The customer-centric enterprise
- Remote working
- IPtelephony
- Small and Greenfield contact centres
- HostedIP
Frost & Sullivan, Nov 2010, Pages: 58
.
Research Overview
This Frost & Sullivan research service titled World Tabletop Audio Conferencing Endpoints Markets provides telephony and conferencing equipment vendors with a detailed look at the dynamics
Frost & Sullivan, Sep 2004
of hostedtelephony contracts, office moves and consolidations and Greenfield opportunities are other key factors driving the purchase of IP PBX.
This Frost & Sullivan research provides a thorough analysis
Bizacumen Inc., Nov 2009, Pages: 309
& Consolidations Herald Future Growth 15
VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo 16
Hosted IVR Market-Poised for Momentous Growth 16
WinterGreen Research, Inc., Jan 2006, Pages: 586
.9.1 Multi-Service Edge Routing Market
2.9.2 Ethernet Routing And Switching For Carriers
2.9.3 Broadband Users In The European Region
2.9.4 Centrex/HostedIP SME Market
2.9.5 VoIP for Wireless IP Phones
2
Global Industry Analysts, Inc., Oct 2010, Pages: 908
Call-Through Technologies to Replace Call-Back and Text-Chat 72
12. NEW PRODUCT/SERVICE INTRODUCTIONS 73
Verizon Introduces Verizon VoIP Inbound
GlobalData, June 2011, Pages: 16
to construction, industrial, and motor transportation enterprises. In addition, the company provides home networks and WI FI, fixed local communications, IPtelephony, switchboard and ADSL Internet access, hosting
Datamonitor, Oct 2008, Pages: 46
service.
Enterprises are continuing to invest in CRM solutions in the contact center and are upgrading old customer service solutions to gain new features and unified desktop capabilities. The hosted
TMA Associates, Nov 2011
software, telephone customer service, game systems, mobile voice control, and others using technologies such as speech recognition, voice identification, text-to-speech synthesis, VoIP, speech-to-text
