Business Insights, Aug 2007, Pages: 144
. Offering the inclusion of knowledge workers and back-office staff with multiple locations supported through a networked infrastructure, HCC’s are growing rapidly.
- Video contactcenters. Revolutionary
Global Industry Analysts, Inc., Aug 2011, Pages: 482
/Chart) 147
Table 42: The Indian Market for ContactCenter Solutions
(2009): Percentage Share Breakdown by Industry Verticals -
BPO, Telco, BFSI and Others (Govt., Travel and
Hospitality) (includes
Parks Associates, Sep 2009, Pages: 91
?
- Broadband Service Providers Contacted for Tech Support
- Broadband Service Providers: Call Center Metrics
- Customer Support Costs: Broadband Service Providers and Home Networks
- Operational Savings Realized
Parks Associates, April 2010, Pages: 62
This report analyzes how broadband providers are building support capabilities, provides an overview of the key services being offered, and discusses the role of support businesses in the context
Pyramid Research, Inc., Jan 2011, Pages: 43
, Cisco and IBM now provide managed services that include contactcenter management, call center, network and performance management and more. Operators like Orange, AT&T and Verizon are also committed
Business Insights, Sep 2008, Pages: 155
convergence solutions as a whole, it is apparent that adoption rates vary: from 30% for IP contactcenters to 50% for unified messaging. All sizes of enterprise are looking to invest in voice/data convergence
IEC Publications, Feb 2008, Pages: 734
State University
- Stephan S. Jones, Professor, Center for Information and Communication Sciences,
- Ball State University
How Telcos Will Change Advertising
- Rob van den Dam, European
Virtue Insight, March 2012
, Heads of Call and Contact ManagersProduct Managers, Business Analysts, Business Development Managers, Heads of Training, Database/Data Center Manager, Network Systems Directors, VPs of Technology, Heads
