Datamonitor, Oct 2008, Pages: 46
faster than premise-based CRM uptake 16
Unified agent desktop solutions 16
The majority of spending is from large contact centers in North America and Western Europe 17
Customer Impact 19
Financial
Eularis, June 2011, Pages: 59
In
- Where Does 'e' Fit In: The Role of e-detailing
- CRM and other Technologies
Section 9: Results Analysis
Case Studies
Section 10: Ongoing Monitoring
Section 11: The Future? - Eularis
- Novartis
Business Intelligence [part of Optima Media Group], June 2011, Pages: 326
Association
Boehringer Ingelheim
McGraw-Hill Higher Education
Royal Bank of Canada
RS Components
Learning points
Shell Europe Oil Products
Chapter 15: Future Trends in CRM
Summary
The rise of the infomediary
Business Insights, Nov 2007, Pages: 119
to large organizations from a value and growth perspective.
- Contact centers. SMBs are driving contact center spending in the US and Western Europe; US small contact centers will increase their technology
Datamonitor, Jan 2009, Pages: 14
services will start to emerge in 2009.
Key reasons to purchase this title
- Understand the market factors influencing investments in technology today and in the future
- Align corporate messaging
Business Insights, April 2005, Pages: 163
demanding users of are
Overall healthcare spending and costs are rising
Second-generation technologies
High current administration costs
Initiatives to improve gate-keeping using CRM
Market inhibitors
Business Insights, Sep 2003, Pages: 122
and product awareness. Executive Summary
DTC marketing: past, present and future
New channels: iTV in pharma
New markets: raising disease awareness in Europe
New regulations: eHealth legislation
Datamonitor, May 2009, Pages: 63
technology and assets. In fact, this is where most of the activity within financial services currently occurs.
The biggest problem in pushing CRM (or PRM) solutions into the healthcare industry might
Global Industry Analysts, Inc., Oct 2010, Pages: 908
128
Table 8: World Recent Past, Current and Future Analysis for
Call Centers by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest
Business Insights, April 2005, Pages: 140
software
Customer service
Fragmented business processes
Core technologies and channels in the public sector
Required IT investment areas for eGovernment
Wireless technologies
Networking
CRM
Business Insights, Nov 2010, Pages: 168
are becoming reality now.
- Focus on where the major international spending is being carried out.
- Highlight the different sectors in which new smart grid technologies are being applied: identify new niche
Global Industry Analysts, Inc., Oct 2011, Pages: 518
down during 2009 due to recession induced cutbacks on technologyspending and investments, the global Interactive Voice Response (IVR) Systems market staged a quick comeback in the year 2010
Global Industry Analysts, Inc., Sep 2006, Pages: 226
Market Prospects for ACD System Vendors in Europe II-8
CTI -Driving Forces II-8
4. Call Centers
An Overview II-9
Advent of Internet Technologies Revolutionizing Call Centers II-9
Table 1: Worldwide Call Center
AMI Partners, March 2010, Pages: 188
to track the small and medium business market segments separately across these regions.
The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending
AMI Partners, April 2010, Pages: 195
to track the small and medium business market segments separately across these regions.
The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending
Global Industry Analysts, Inc., April 2011, Pages: 447
and Transactional Email
(includes corresponding Graph/Chart) 12
Data Integration 13
Ad-Supported Newsletter Spending 13
Improvements in IM and Email Technology 13
Social Network Spending 13
Table 13: Worldwide
AMI Partners, March 2010, Pages: 201
to track the small and medium business market segments separately across these regions.
The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending
AMI Partners, April 2010, Pages: 200
to track the small and medium business market segments separately across these regions.
The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending
AMI Partners, April 2010
the small and medium business market segments separately across these regions.
The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending, usage
