The Ascent Group, Jan 2010 ImprovingFront-lineTrainingPractices 2010 will deliver the results of the Ascent Group's research on improving the training and development of front-line customer-facing employees.
Find out how
The Ascent Group, Jan 2009 ImprovingFront-line Recruitment 2009
Finding the Right Individuals to Deliver "Top-Notch" Service
The main objectives of the study are to identify “best practices” and to understand how best
The Ascent Group, May 2009
in helping employees deal with stress?
ImprovingFront-line Performance shares measurement approaches, best practices, lessons learned, and improvements. In addition, detailed results and analysis from our
John Wiley and Sons Ltd, Nov 2010, Pages: 752
and on the frontlines for a public service under increasing pressure to do more with less."—Paul L. Posner, director, public administration, George Mason University, and immediate former president, the American
Business Intelligence [part of Optima Media Group], Aug 2004
experience from a front-line function creates empathy and understanding with specific management issues. This not only creates the ‘right to contribute’ but increases the standing of the individual." Vanessa
John Wiley and Sons Ltd, May 2007, Pages: 512
at the frontlines of care;
- outline the design and redesign of services and planning care to match patient needs with services offered;
- examine the issue of safety;
- describe the vital role of data
John Wiley and Sons Ltd, July 2008, Pages: 240
.
Don’t Be Fooled.
Start at the Top and Work to the FrontLine.
Promote Open Discussion at Multiple Levels.
Include Informal Leaders in the People Channel.
Summary.
9. Equip: Give Leaders
John Wiley and Sons Ltd, Aug 2011, Pages: 270
the Idea Net
AAA Looks to Gen Y: Spigit Creates Innovation Community
A Need to Stand Out: Veridian Credit Union Pulls in Collective Intelligence of Employees on the FrontLines
Innovating with Collective
Info-Tech Research Group, Oct 2010
.
- Developing strong relationships with the vendors and their front-line staff.
- Using appropriate motivators to drive higher levels of performance.
This video outlines ways in which IT departments can get
Business Intelligence [part of Optima Media Group], Oct 2010, Pages: 326
- from the frontline Leading international organizations from a wide range of industries explain their CRM strategies and programmes. They reveal what's working for them, what they've achieved and what
American Productivity & Quality Center (APQC), March 2003, Pages: 141
front-line service collaborates with back-room processes
6. Measuring Customer Centricity and Links Between Contact Center Performance and The Bottom Line
- Measuring success in the contact center
American Productivity & Quality Center (APQC), Jan 2002, Pages: 81
on the frontlines.8. Assessment is integral to learning and most effective when included as a responsibility for each member of the organization, as opposed to being an add-on effort.9. The primary purpose
American Productivity & Quality Center (APQC), July 1999, Pages: 88
results of self-assessments to front-line units of the organization
- Measuring the effect of the self-assessment process financially
- Applying for the Malcolm Baldrige National Quality Award
Overview
HRD Press, Feb 2007, Pages: 132
– people who participate in a high-energy, can-do organization never forget it. In FrontLine Guide to Building High Performance Teams, you’ll learn there is a time and place for team building
Hewson Group, June 2004, Pages: 164
for service re-design and improvement. It is important to trainfront-line staff and managers to recognise waste.
8. Service design should be based on the principles of: (a) designing against demand
PrimeLearning.com, June 2004
The PrimeCall Center™ ABCs curriculum teaches the underlying principles of call center operation from a front-line agents unique perspective. It explains in clear, simple and effective language, key
John Wiley and Sons Ltd, June 2010, Pages: 314
of the trade
15.8.4 Role of quantitative analysts
15.9 Information technology
15.9.1 Front-line support
15.9.2 Infrastructure
15.9.3 Architects
15.9.4 Programmers
15.9.5 Project managers
15
Knowledge Press, Nov 2008, Pages: 344
preparedness nationwide by providing Federal, State, and local responders with a wealth of information and front-line expertise on effective planning, training, and operational practices across homeland security
American Management Association Self-Study, Jan 2006, Pages: 202
in a changing business environment. It offers practical strategies for dealing with the daily realities of planning and conducting meetings, solving problems, crafting clear documents, training employees
Elsevier Science and Technology, Nov 2002, Pages: 400
the changing roles and responsibilities of the protection officer and for helping train their frontline staff.
- Covers every important aspect of the security officer's job, with several new updates
