ValueNotes, July 2008, Pages: 148
and reduced time to market that are driving domestic demand”.
Research indicates that the domestic BPO industry stands at an inflection point, with the growing scale of Indian buyers as well as the emergence
CYGNUS Business Consulting & Research, March 2008, Pages: 127
Global healthcare market was worth over USD4.17 trillion in 2005, a growth of 7.16% over 2004, higher than global GDP. The Indian healthcare BPO services industry includes health insurance, medical
RNCOS E-Services Private Limited, Oct 2006, Pages: 105
Having made an indelible mark in the global BPO business, Indian IT and ITeS sector is now thriving in Knowledge Process Outsourcing (KPO). In our market research report “KPO – The New Outsourcing
Bizacumen Inc., Nov 2009, Pages: 836
108
IT and BPO Sector to Register High Growth 108
The IT-BPO Sector Flourishing in India 109
The Indian Edge in the Global
Business Insights, Sep 2008, Pages: 129
of the pros and cons of BPO destinations beyond the Indian sub-continent.
- Target BPO growth areas more effectively by avoiding the mistakes made by other vendors, replicating their successes and planning
Business Insights, Aug 2006, Pages: 146
is expected to grow from $112.1 billion in 2005 to $144 billion in 2008, an increase of 40%.
- F&A BPO is mainly a labor arbitrage play, which means the barriers to entry are lower and Indian offshore providers
The Black Book of Outsourcing, Nov 2009, Pages: 38
’ satisfaction with their publishing and print BPO providers.
Key finding: BPO vendor satisfaction is highest among US publishers using mature Indian suppliers
Strong satisfaction in the offshore segment among
Ovum, Oct 2010, Pages: 9
Introduction
While outsourcing back-office processes was once seen as a radical, aggressive move based almost completely on Indian labor arbitrage, the market has become more complex and nuanced
Global Industry Analysts, Inc., Feb 2011, Pages: 1111
Serco Enters IndianBPO Sector 76
Omega to Expand India Operations 76
HTMT Global Solutions to Expand BPO Operations
CYGNUS Business Consulting & Research, Jan 2010, Pages: 143
ability to outsource along with the in-depth analysis of outsourcing potential and processes in IndianBPO market. It presents the future outlook of one of the fastest growing industry worldwide
The Black Book of Outsourcing, Sep 2009, Pages: 72
Results from 2009 Black Book Outsourcing survey. Implementation, innovation, customization and reliability are the most important attributes influencing Retail ITO and BPO Outsourcing client
Ovum, March 2009, Pages: 19
market
IndianBPO expertise drives the agenda
The economic downturn will accelerate adoption
‘Offshoring’ goes ‘global sourcing’ in the next decade
Moving up the value chain
M&A activity will increase
ValueNotes, July 2008, Pages: 45
looking for information on domestic BPO industry 1. Executive Summary
2. The Indian Banking Sector
2.1 Structure of the Indian Banking Industry
2.2 Market Presence
2.3 Market Share
2.4 Trends
Datamonitor, Sep 2008, Pages: 32
the way in the F&A BPO market 20
Accenture 20
IBM 21
Capgemini 21
ACS 22
HP 23
Broad-scope F&A BPO providers are gaining market share 23
Genpact 23
WNS Global Services 24
Steria/Xansa 24
The leading Indian
Ovum, Aug 2010, Pages: 31
The Indian domestic CRM outsourcing market is expanding rapidly, and vendors are clamoring to get into a market that is expected to continue to grow over the coming years. This strategic focus
Ovum, Sep 2008, Pages: 17
out the next generation of offshore services
Table of figures
Figure 1 Transforming how businesses define a global organization
Table 1 Indian IT services market growth
Table 2 IndianBPO services
ValueNotes, Oct 2006, Pages: 85
The Indian offshore insurance services (BPO) industry is estimated to be worth $690 million in 2006, and is expected to grow at a CAGR of 30% a year up to FY2010, driven by the need to reduce costs
Ventures Middle East, Oct 2010, Pages: 92
Kingdom still remains the dominant market, accounting for about 79%, for the Indian IT-BPO industry, the Continental Europe and Asian markets are catching up as they witness higher growth in demand
The Black Book of Outsourcing, Jan 2011, Pages: 151
market
The top 10 players in the project services and ALO market continued to grow
ACS continues to lead the BPO market in the Americas
Three vendors with strong Indian operations recorded strong growth rates
