The Ascent Group, July 2011 IVR Improvement Strategies 2011 Improving IVR Usage, Acceptance, Customer Satisfaction
This report delivers the results of our latest research on Integrated VoiceResponse (IVR) technology
Business Insights, May 2011, Pages: 82
market dynamics
Trends
Electronic health records (EHR)
Definition
Impact
Implementation
EHR use in clinical trial data collection
Interactive web and voiceresponsesystems (IWRS/IVRS)
Adaptive trials
Global Industry Analysts, Inc., Jan 2011, Pages: 812
to Address Illiteracy 18
Speech Technology In Call Centers 18
Table 5: World Market for InteractiveVoiceResponse (IVR)
Systems
Paul Budde Communication Pty Ltd., Oct 2011, Pages: 9
(EFTPOS)
7.4.3 Integration onto POS PC screens
7.4.4 InteractiveVoiceResponse (IVR) and web-based services
8. Commercial contactless mobile payment system in Australia
9. New markets
9.1 Electronic gift
GBI Research, Dec 2009, Pages: 59
in the market. Apart from using electronic data capture, clinical data management solutions, clinical trial management solutions, eDiaries and interactivevoiceresponsesystems, they should find innovative methods
GBI Research, June 2011, Pages: 78
31
7.2.2 Software as a Service (SaaS) based EDC 33
7.2.3 Case Studies 34
7.3 InteractiveVoiceResponseSystem (IVRS) 35
7.3.1 The IVRS Provides the Real Time Clinical Trials Data Tracking
Cutting Edge Information, Feb 2009, Pages: 94
Inquiries
INITIAL CONTACT WITH THE CALL CENTER
Figure 3.2: Sources of Medical Information Inquiries, by Company
Figure 3.3: Percentage of Companies with InteractiveVoiceResponseSystems in Place
Figure
Global Industry Analysts, Inc., Oct 2010, Pages: 908
40
InteractiveVoiceResponse (IVR) Systems 40
Advantages of employing IVRsystem include 41
Voice Messaging Systems
Ashgate Publishing, Nov 2010, Pages: 296
of patient reported outcomes data using electronic means (ePRO). Solutions include handheld PDAs, InteractiveVoiceResponse (IVR) systems, and other site-based hardware such as touchscreen PCs.
Recently
Limatel, Aug 2011, Pages: 332
vehicle location (AVL) using GPS; data dispatch; customer ordering by telephone operator, text, web and InteractiveVoiceResponse (IVR); report generation and billing. The Chapter concludes by quantifying
Ovum, Oct 2010, Pages: 362
. This strategic issue is best executed through the use of next-generation CRM systems that enable process efficiency, innovation, and drive business value. This CRM report provides comparative CRM system analysis
Global Industry Analysts, Inc., June 2006, Pages: 1668
CTI
The Changing Face of Communication II-8
Solutions for All II-9
InteractiveVoiceResponse II-9
3. Major Market Drivers II-10
Economic Drivers II-10
Technology Factors II-10
Regulatory
Telecom Trends International (TTI), April 2004, Pages: 195
to Mobile Bill 5.3.7.2 Use of SMS in the Payment Process 5.3.7.3 Mobile Wallet 5.3.7.4 Server Wallets 5.3.7.5 Smart Cards 5.3.7.6 InteractiveVoiceResponse (IVR) 5.3.7.7 Point
Datacomm Research Company, Sep 2000, Pages: 244
, software developers, content producers, and more. More than 2 billion people will use Internet voice portals, voice-enabled Web sites, and Web-based interactivevoiceresponsesystems by the year 2005
